Reviews show a split picture. Many customers praise Cettire for competitive pricing, fast shipping and a straightforward app checkout. However, a measurable minority report slow deliveries, packaging or product-quality concerns and difficulties with returns or customer responses. If you consider buying, check the specific product listing, review return and refund terms, and document items on arrival to support any authenticity or refund claims.
Examples from available reviews (Apr 2024 – Feb 2026).
Customer received a possibly fake handbag and awaits refund.
“it looked like a fake.”
Delivery and customer service were unreliable and cumbersome.
“FedEx wasn’t reliable”
Delivery was very fast and prices were very good.
“Everything was super fast and in the best prices”
Returns were easy, no import tax, and ordering was quick.
“easy return, and no import tax, easy UI, quick to order.”
Reviewers report both prompt, helpful service and cases of rude staff or unresolved return/refund cases; experiences are inconsistent.
Many customers cite competitive prices and no import tax; others report unexpected fees, costly returns or post-order price changes.
App and checkout are praised and many note fast shipping, but several customers report slow deliveries, split parcels and cumbersome returns.
Several buyers received items they were happy with, while a smaller group reported poor packaging, quality concerns or suspected counterfeits.
A few reviews describe prompt, polite contact, but multiple cases highlight slow or missing replies about returns and authenticity claims.
Overall impressions are mixed: numerous quick, positive orders and good prices coexist with a notable minority reporting delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: February 2026
Product differed from listing and refund is taking a long time.
“Product was not the same as on site”
Product differed from listing and refund is taking a long time.
“Product was not the same as on site”
Prompt delivery and excellent value led to a great experience.
“excellent value for money.”
Prompt delivery and excellent value led to a great experience.
“excellent value for money.”
Shoes received were the wrong size.
“Wrong size of the shoes”
Shoes received were the wrong size.
“Wrong size of the shoes”
Two items arrived fine but third was delayed and not shipped yet.
“But the third item was delayed for way too long.”
Two items arrived fine but third was delayed and not shipped yet.
“But the third item was delayed for way too long.”
Purchase was good and reviewer loves it.
“was a good purchase love it”
Purchase was good and reviewer loves it.
“was a good purchase love it”
Required signature made receiving the package difficult for the reviewer.
“They made me sign for delivery”
Required signature made receiving the package difficult for the reviewer.
“They made me sign for delivery”
Everything met the reviewer's expectations.
“All as expected!!”
Everything met the reviewer's expectations.
“All as expected!!”
Delivery arrived faster than the reviewer expected.
“Delivery faster than expected”
Delivery arrived faster than the reviewer expected.
“Delivery faster than expected”
Shopping was quick and easy; reviewer enjoys Cettire.
“Quick and easy. Love shopping at Cettire”
Shopping was quick and easy; reviewer enjoys Cettire.
“Quick and easy. Love shopping at Cettire”
Reviewer likes the colour and says the fit is great.
“I love the color the fit is great he will have it for a while”
Reviewer likes the colour and says the fit is great.
“I love the color the fit is great he will have it for a while”
Transaction was efficient and goods matched description with accurate sizing.
“Goods as described, sizing accurate.”
Efficient, clear transaction; goods as described with accurate sizing.
“Efficient clear straightforward transaction.Goods as described, sizing accurate.”
Service was excellent, nice, and very fast.
“Excellent nice service super fast.”
Excellent, nice service and super fast delivery.
“Excellent nice service super fast.”
Shipping from Bologna to Melbourne arrived incredibly fast during the week.
“incredibly fast shipping!!”
Incredibly fast shipping from Bologna to Melbourne, very quick.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Reviewer reports a good experience.
“good experience”
Good experience overall with this purchase.
“good experience”
Items arrived great, precise and on time.
“great,precise,on time”
Great, precise and on-time service or delivery.
“great,precise,on time”
Very quick delivery and items arrived in great condition.
“VERY QUICK DELIVERY.”
Great experience with very quick delivery and items in good condition.
“GREAT EXPERIENCE. VERY QUICK DELIVERY. EVERYTHING IN GREAT CONDITION. THANK YOU”
Reviewer got a good price and states product was authentic.
“100% authentic product.”
Good price and product described as 100% authentic.
“Good price ,100% authentic product.”
Reviewer expresses affection for the Tory Burch item.
“Love Tory burch😊”
Positive sentiment about the Tory Burch product purchased.
“Love Tory burch😊”
Everything about the purchase was great.
“everything was great”
Everything was great with this purchase or service.
“everything was great”
Order has not been received and is held up in shipping.
“Still have not received it.”
Item not received due to shipping delays.
“Still have not received it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cettire is an Australian-based online retailer specialising in designer and luxury fashion. It operates a global e-commerce platform and mobile app that lists multiple designer brands and offers international shipping and returns. Consumers researching Cettire typically look for information on pricing, delivery times, returns policies and authenticity safeguards.