Reviews show a split picture. Many customers praise Cettire for competitive pricing, fast shipping and a straightforward app checkout. However, a measurable minority report slow deliveries, packaging or product-quality concerns and difficulties with returns or customer responses. If you consider buying, check the specific product listing, review return and refund terms, and document items on arrival to support any authenticity or refund claims.
Examples from available reviews (Apr 2024 – Feb 2026).
Customer received a possibly fake handbag and awaits refund.
“it looked like a fake.”
Delivery and customer service were unreliable and cumbersome.
“FedEx wasn’t reliable”
Delivery was very fast and prices were very good.
“Everything was super fast and in the best prices”
Returns were easy, no import tax, and ordering was quick.
“easy return, and no import tax, easy UI, quick to order.”
Reviewers report both prompt, helpful service and cases of rude staff or unresolved return/refund cases; experiences are inconsistent.
Many customers cite competitive prices and no import tax; others report unexpected fees, costly returns or post-order price changes.
App and checkout are praised and many note fast shipping, but several customers report slow deliveries, split parcels and cumbersome returns.
Several buyers received items they were happy with, while a smaller group reported poor packaging, quality concerns or suspected counterfeits.
A few reviews describe prompt, polite contact, but multiple cases highlight slow or missing replies about returns and authenticity claims.
Overall impressions are mixed: numerous quick, positive orders and good prices coexist with a notable minority reporting delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: February 2026
Slow priority shipping, excessive fees, rigid returns, and poor customer support.
“Slow “priority” shipping, excessive fees, rigid return policies”
Operates outside EU, retained €25 cancellation fee and poor support.
“Cettire retained a flat €25 "cancellation fee".”
Return processing delayed extensively and customer had to pursue directors.
“processed and processed and processed”
Charged €125 return fees despite return instructions and unhelpful support.
“Aber ich war gezwungen, 125 € zu bezahlen, um die Schuhe zurückzuschicken.”
Item remained 'in preparation' and customer service provided vague responses.
“one item has been "in preparation" for almost a month.”
Return acknowledged but company claims missing contents; over 50 days unresolved.
“after more than 50 days, they are still "checking with the shipping company.”
Attentive, professional support addressed concerns quickly.
“I was impressed by how attentive and professional they were.”
Received damaged product, was blamed, and lost money reselling it.
“They sent me damaged product”
Reviewer says everything was great.
“das war alles super”
Customer received a possibly fake handbag and awaits refund.
“it looked like a fake.”
Delivery and customer service were unreliable and cumbersome.
“FedEx wasn’t reliable”
Reviewer says "I like to buy from who".
“I like to buy from who”
Delivery and packaging were acceptable; iOS ordering was excellent.
“order procedure from iOS app excellent”
Reviewer reports a great experience.
“Great experience”
Reviewer bought Paraboots at a very good price and was pleased.
“The free express shipping is a big plus point”
Order shipped quickly and reviewer was happy with bag.
“Order quickly shipped.”
Delivery was very fast and prices were very good.
“Everything was super fast and in the best prices”
Item arrived very fast and priced excellently.
“Came very fast and excellent prices”
Received coat very quickly and paid a great price.
“Excellent service, got my coat very fast for a great price”
Suit was poorly packaged and lacked expected brand packaging.
“It was folded and placed in a plastic bag.”
Delivery was very quick and service good.
“very quick and good”
Reviewer describes their experience as perfect.
“Perfect!!!”
Returns were easy, no import tax, and ordering was quick.
“easy return, and no import tax, easy UI, quick to order.”
Good price, easy checkout, and very fast delivery abroad.
“Super Fast delivery to my country.”
Shipping took longer than expected compared with other sites.
“Took you too long comparing to another sites”
Reviewer thanks company for top service.
“Top Service-thanks so much”
Shipping takes a long time according to reviewer.
“Shipping takes long time”
Order was refused and price later rose significantly on the website.
“it was shown as available- but more than 100€ more expensive.”
Support listened carefully and aimed for thoughtful, lasting solutions.
“The support team took the time to truly understand the complexities of my issue, listening closely to every detail I shared.”
Received refund after cancellation but item was relisted at higher price.
“Apparently they got confused and just lied that they were out of stock.”
Ferragamo shoes began falling apart after three wears; company denies liability.
“began to fall apart after just three wears.”
Package left unattended, items damaged or missing, and Cettire ignored requests.
“FedEx hat das Paket am 13. Juni einfach vor meiner Wohnungstür abgestellt, ohne meine Zustimmung oder Unterschrift”
Company lies about stock or significantly delays dispatch for days.
“Avoid - this company either lies about their stock or are having financial difficulties - days to send an item out - come on”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cettire is an Australian-based online retailer specialising in designer and luxury fashion. It operates a global e-commerce platform and mobile app that lists multiple designer brands and offers international shipping and returns. Consumers researching Cettire typically look for information on pricing, delivery times, returns policies and authenticity safeguards.