Many reviewers highlight fast delivery, clear product details, and an easy checkout on Cettire. A large group points to return problems, slow refunds, and high return or cancellation fees. Several customers mention receiving the wrong item, damaged goods, or items they believe were counterfeit, and say getting a refund was difficult. Overall ratings swing between quick fulfilment and lingering problems after purchase.
Examples from available reviews (Apr 2024 – Mar 2026).
Incredibly fast shipping from Bologna to Melbourne, very quick.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Operates outside EU, retained €25 cancellation fee and poor support.
“Cettire retained a flat €25 "cancellation fee".”
Provided fake DHL tracking number and failed to refund or communicate.
“provided a fake tracking number from DHL”
Received damaged product, was blamed, and lost money reselling it.
“They sent me damaged product”
Many reviews describe return cases that did not get resolved, long waits for refunds, and disputes over what was sent back. Several people also say strict return charges and fees were applied when cancelling or returning. A smaller group mentions quick, professional support that fixed problems fast.
Many reviewers point to competitive prices and say they were happy with bargains and free express shipping. Other accounts describe large return fees, cancellation charges, and prices changing after an order was placed. Fee complaints show up repeatedly alongside positive comments about pricing.
Many customers say ordering is simple and checkout is smooth, with specific praise for the iOS app. When orders go through, delivery is often described as very fast. Another group reports missing or late deliveries, or orders that stayed unshipped.
Several shoppers say items matched the description, fit well, and looked authentic. Others report damaged products, missing brand packaging, or items that appeared used or counterfeit. Multiple reviews also mention products failing quickly and disputes over quality.
Several reviewers describe weak communication, unclear replies, and tracking issues, including claims of fake tracking numbers. A smaller number mention attentive, thoughtful support. Some complaints also describe long processing times and the need for repeated follow-ups.
Reviews split between smooth, fast purchases and serious problems after the sale, mainly around returns and refunds. Positive comments focus on ordering speed and price, while negative ones centre on returns, fees, and communication issues. That gap leaves reviewers with sharply divided experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: March 2026
Slow priority shipping, excessive fees, rigid returns, and poor customer support.
“Slow “priority” shipping, excessive fees, rigid return policies”
Operates outside EU, retained €25 cancellation fee and poor support.
“Cettire retained a flat €25 "cancellation fee".”
Return processing delayed extensively and customer had to pursue directors.
“processed and processed and processed”
Charged €125 return fees despite return instructions and unhelpful support.
“Aber ich war gezwungen, 125 € zu bezahlen, um die Schuhe zurückzuschicken.”
Item remained 'in preparation' and customer service provided vague responses.
“one item has been "in preparation" for almost a month.”
Return acknowledged but company claims missing contents; over 50 days unresolved.
“after more than 50 days, they are still "checking with the shipping company.”
Attentive, professional support addressed concerns quickly.
“I was impressed by how attentive and professional they were.”
Received damaged product, was blamed, and lost money reselling it.
“They sent me damaged product”
Reviewer says everything was great.
“das war alles super”
Customer received a possibly fake handbag and awaits refund.
“it looked like a fake.”
Delivery and customer service were unreliable and cumbersome.
“FedEx wasn’t reliable”
Reviewer says "I like to buy from who".
“I like to buy from who”
Delivery and packaging were acceptable; iOS ordering was excellent.
“order procedure from iOS app excellent”
Reviewer reports a great experience.
“Great experience”
Reviewer bought Paraboots at a very good price and was pleased.
“The free express shipping is a big plus point”
Order shipped quickly and reviewer was happy with bag.
“Order quickly shipped.”
Delivery was very fast and prices were very good.
“Everything was super fast and in the best prices”
Item arrived very fast and priced excellently.
“Came very fast and excellent prices”
Received coat very quickly and paid a great price.
“Excellent service, got my coat very fast for a great price”
Suit was poorly packaged and lacked expected brand packaging.
“It was folded and placed in a plastic bag.”
Delivery was very quick and service good.
“very quick and good”
Reviewer describes their experience as perfect.
“Perfect!!!”
Returns were easy, no import tax, and ordering was quick.
“easy return, and no import tax, easy UI, quick to order.”
Good price, easy checkout, and very fast delivery abroad.
“Super Fast delivery to my country.”
Shipping took longer than expected compared with other sites.
“Took you too long comparing to another sites”
Reviewer thanks company for top service.
“Top Service-thanks so much”
Shipping takes a long time according to reviewer.
“Shipping takes long time”
Order was refused and price later rose significantly on the website.
“it was shown as available- but more than 100€ more expensive.”
Support listened carefully and aimed for thoughtful, lasting solutions.
“The support team took the time to truly understand the complexities of my issue, listening closely to every detail I shared.”
Received refund after cancellation but item was relisted at higher price.
“Apparently they got confused and just lied that they were out of stock.”
Ferragamo shoes began falling apart after three wears; company denies liability.
“began to fall apart after just three wears.”
Package left unattended, items damaged or missing, and Cettire ignored requests.
“FedEx hat das Paket am 13. Juni einfach vor meiner Wohnungstür abgestellt, ohne meine Zustimmung oder Unterschrift”
Company lies about stock or significantly delays dispatch for days.
“Avoid - this company either lies about their stock or are having financial difficulties - days to send an item out - come on”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cettire is an online store offering designer clothing, shoes, and accessories from many luxury brands. Product pages show images, sizing information, and prices for international shoppers. Customers can order through the website or the iOS app and pay using common online payment methods. Cettire ships through third-party logistics and handles returns and customer support through its own service operations.