Reviews show a split picture. Many customers praise Cettire for competitive pricing, fast shipping and a straightforward app checkout. However, a measurable minority report slow deliveries, packaging or product-quality concerns and difficulties with returns or customer responses. If you consider buying, check the specific product listing, review return and refund terms, and document items on arrival to support any authenticity or refund claims.
Examples from available reviews (Apr 2024 – Feb 2026).
Customer received a possibly fake handbag and awaits refund.
“it looked like a fake.”
Delivery and customer service were unreliable and cumbersome.
“FedEx wasn’t reliable”
Delivery was very fast and prices were very good.
“Everything was super fast and in the best prices”
Returns were easy, no import tax, and ordering was quick.
“easy return, and no import tax, easy UI, quick to order.”
Reviewers report both prompt, helpful service and cases of rude staff or unresolved return/refund cases; experiences are inconsistent.
Many customers cite competitive prices and no import tax; others report unexpected fees, costly returns or post-order price changes.
App and checkout are praised and many note fast shipping, but several customers report slow deliveries, split parcels and cumbersome returns.
Several buyers received items they were happy with, while a smaller group reported poor packaging, quality concerns or suspected counterfeits.
A few reviews describe prompt, polite contact, but multiple cases highlight slow or missing replies about returns and authenticity claims.
Overall impressions are mixed: numerous quick, positive orders and good prices coexist with a notable minority reporting delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: February 2026
Received wrong shoe size and faced return fees and poor support.
“Returns will incur a fee of USD 28 per item”
Returned counterfeit product but refund delayed far beyond promised timelines.
“they have also provided no detail as to why my refund has not been processed.”
Charged an extra $50 return fee despite multiple shipments being their decision.
“they counted it as one order and charged me an additional $50 return fee.”
Designer shoes' heel snapped quickly; company refused to help.
“Heel snapped quickly, but they refused to help.”
Provided fake DHL tracking number and failed to refund or communicate.
“provided a fake tracking number from DHL”
Alleges scripted customer service, wrong items, and refund issues.
“They routinely send wrong items, overcharge for returns, and refuse to refund”
Excessive return charges consuming a large fraction of purchase cost.
“They charge $28 per item and then add another $100 on top!”
Accuses company of sending defective items and refusing returns, calling them scammers.
“DO NOT BUY FROM THEM! THEY ARE TOTALLY SCAMMERS! THEY ARE SENDING PRODUCTS WITH DEFECTS TO THE CLIENTS, UNSEALED, AND THEN THEY DO NOT ACCEPT THE RETURN, BLAMING THE CLIENT FOR HOW THEY SENT THE PRODUCT, AND THEY ALSO TAKE YOUR MONEY FOR THE RETURN AND FOR THE PRODUCT THAT WAS SENT DAMAGED!”
Order not shipped, poor communication, cancellation requested and complaint filed.
“as of June 10th the order has not even been shipped.”
Package delivered to wrong address and Cettire refused to take responsibility.
“they told me it's not their problem and to talk to DHL directly.”
Provided fake DHL tracking number; never shipped and required chargeback.
“They provided a fake DHL tracking number”
Sunglasses never shipped without clear explanation, leading to cancellation and refund.
“I had to cancel and get a refund.”
Returned incorrect-colour item, refund not received, and item later returned to me.
“they sent the item back to me stating that I had returned it damaged.”
Received cheaper item than ordered and refused price adjustment.
“they refused to make a price adjustment giving me stupid reasons”
Company takes return fee then finds reasons to refuse returns, alleged theft.
“Just take the money for return and always find a reason.”
Sent wrong item and customer cannot contact anyone for help.
“No number to speak with anyone”
Received used-looking jacket, authenticity questioned, and returns costly and difficult.
“Received a product that looks like USED and losing money to return it”
Order delivered to wrong address and Cettire was unresponsive.
“I was met with a dismissive response instructing me to deal with the courier directly.”
Belt lacked original box and company offered no apology or remedy.
“it didn't come with the original box.”
Poor returns communication and terrible customer service; avoid Cettire.
“No one replies to your return emails.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cettire is an Australian-based online retailer specialising in designer and luxury fashion. It operates a global e-commerce platform and mobile app that lists multiple designer brands and offers international shipping and returns. Consumers researching Cettire typically look for information on pricing, delivery times, returns policies and authenticity safeguards.