Many reviewers highlight fast delivery, clear product details, and an easy checkout on Cettire. A large group points to return problems, slow refunds, and high return or cancellation fees. Several customers mention receiving the wrong item, damaged goods, or items they believe were counterfeit, and say getting a refund was difficult. Overall ratings swing between quick fulfilment and lingering problems after purchase.
Examples from available reviews (Apr 2024 – Mar 2026).
Incredibly fast shipping from Bologna to Melbourne, very quick.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Operates outside EU, retained €25 cancellation fee and poor support.
“Cettire retained a flat €25 "cancellation fee".”
Provided fake DHL tracking number and failed to refund or communicate.
“provided a fake tracking number from DHL”
Received damaged product, was blamed, and lost money reselling it.
“They sent me damaged product”
Many reviews describe return cases that did not get resolved, long waits for refunds, and disputes over what was sent back. Several people also say strict return charges and fees were applied when cancelling or returning. A smaller group mentions quick, professional support that fixed problems fast.
Many reviewers point to competitive prices and say they were happy with bargains and free express shipping. Other accounts describe large return fees, cancellation charges, and prices changing after an order was placed. Fee complaints show up repeatedly alongside positive comments about pricing.
Many customers say ordering is simple and checkout is smooth, with specific praise for the iOS app. When orders go through, delivery is often described as very fast. Another group reports missing or late deliveries, or orders that stayed unshipped.
Several shoppers say items matched the description, fit well, and looked authentic. Others report damaged products, missing brand packaging, or items that appeared used or counterfeit. Multiple reviews also mention products failing quickly and disputes over quality.
Several reviewers describe weak communication, unclear replies, and tracking issues, including claims of fake tracking numbers. A smaller number mention attentive, thoughtful support. Some complaints also describe long processing times and the need for repeated follow-ups.
Reviews split between smooth, fast purchases and serious problems after the sale, mainly around returns and refunds. Positive comments focus on ordering speed and price, while negative ones centre on returns, fees, and communication issues. That gap leaves reviewers with sharply divided experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: March 2026
Received wrong shoe size and faced return fees and poor support.
“Returns will incur a fee of USD 28 per item”
Returned counterfeit product but refund delayed far beyond promised timelines.
“they have also provided no detail as to why my refund has not been processed.”
Charged an extra $50 return fee despite multiple shipments being their decision.
“they counted it as one order and charged me an additional $50 return fee.”
Designer shoes' heel snapped quickly; company refused to help.
“Heel snapped quickly, but they refused to help.”
Provided fake DHL tracking number and failed to refund or communicate.
“provided a fake tracking number from DHL”
Alleges scripted customer service, wrong items, and refund issues.
“They routinely send wrong items, overcharge for returns, and refuse to refund”
Excessive return charges consuming a large fraction of purchase cost.
“They charge $28 per item and then add another $100 on top!”
Accuses company of sending defective items and refusing returns, calling them scammers.
“DO NOT BUY FROM THEM! THEY ARE TOTALLY SCAMMERS! THEY ARE SENDING PRODUCTS WITH DEFECTS TO THE CLIENTS, UNSEALED, AND THEN THEY DO NOT ACCEPT THE RETURN, BLAMING THE CLIENT FOR HOW THEY SENT THE PRODUCT, AND THEY ALSO TAKE YOUR MONEY FOR THE RETURN AND FOR THE PRODUCT THAT WAS SENT DAMAGED!”
Order not shipped, poor communication, cancellation requested and complaint filed.
“as of June 10th the order has not even been shipped.”
Package delivered to wrong address and Cettire refused to take responsibility.
“they told me it's not their problem and to talk to DHL directly.”
Provided fake DHL tracking number; never shipped and required chargeback.
“They provided a fake DHL tracking number”
Sunglasses never shipped without clear explanation, leading to cancellation and refund.
“I had to cancel and get a refund.”
Returned incorrect-colour item, refund not received, and item later returned to me.
“they sent the item back to me stating that I had returned it damaged.”
Received cheaper item than ordered and refused price adjustment.
“they refused to make a price adjustment giving me stupid reasons”
Company takes return fee then finds reasons to refuse returns, alleged theft.
“Just take the money for return and always find a reason.”
Sent wrong item and customer cannot contact anyone for help.
“No number to speak with anyone”
Received used-looking jacket, authenticity questioned, and returns costly and difficult.
“Received a product that looks like USED and losing money to return it”
Order delivered to wrong address and Cettire was unresponsive.
“I was met with a dismissive response instructing me to deal with the courier directly.”
Belt lacked original box and company offered no apology or remedy.
“it didn't come with the original box.”
Poor returns communication and terrible customer service; avoid Cettire.
“No one replies to your return emails.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cettire is an online store offering designer clothing, shoes, and accessories from many luxury brands. Product pages show images, sizing information, and prices for international shoppers. Customers can order through the website or the iOS app and pay using common online payment methods. Cettire ships through third-party logistics and handles returns and customer support through its own service operations.