Many reviewers describe quick, effective help from named support agents who resend tickets and fix problems within minutes. At the same time, repeated payment failures, site errors, and missing or misrouted ticket emails stop people from buying. Several customers say refunds were refused after cancellations or date changes, and they struggled to reach support by phone. Delivery misses and weak notice about event changes come up often.
Examples from available reviews (Jan 2023 – Mar 2026).
Support resolved my issue within thirty minutes.
“Sorted the issue in 30 mins.”
Customer service quickly resent confirmation and supplied PDF backup.
“they resent the confirmation and also provided pdf’s as a back up!”
Gig started very late, communications were absent and refund was refused.
“Ticketweb refuse a £30 refund.”
Card payments repeatedly declined and customer service offered no resolution.
“After MULTIPLE emails I still had no resolution or tickets”
Customer service often fixed missing-ticket issues fast. Several reviews name agents (for example Rey and Louie) who replied within minutes and resent tickets or processed one-off refunds. Another set of reviews describes refused refunds, slow replies, and card-charge problems that were not resolved.
Many complaints focus on high fees, surprise charges, and fees kept when events are cancelled. Several reviewers say they were charged more than expected or billed multiple times, and describe later refund attempts as unsuccessful.
The site frequently stopped purchases with repeated "unexpected error" messages, declined valid cards, or failed to load. A smaller number of users describe an easy, smooth checkout.
E-ticket delivery issues show up repeatedly: tickets sent to old addresses, not arriving, or arriving without seat or section details. A few reviews mention tickets not working at the venue or physical tickets that never arrived.
Reviews often mention missing or misdirected emails and no working phone line. Several customers say event-change notices arrived late and landed in spam; others praise fast support replies while still pointing to broader gaps in communication.
Reviews split between quick, effective fixes by named staff and problems that remained unresolved, including non-delivery, payment failures, and refused refunds. Positive stories focus on recovered tickets and fast refunds; negative ones point to poor communication and billing issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer alleges false advertising and non-delivery of tickets.
“FALSE ADVERTISING AND SCAMMING DO NOT BUY”
Payments taken without ticket delivery and TicketWeb ignored contact attempts.
“They are not responding to my email requests.”
Tickets lacked section and seat details and customer service offered no answers.
“Received the tickets with no section or seats printed on the tickets.”
Phone line unavailable when calling to check ticket printing requirements.
“The recording said no one is available to take my call”
Purchased tickets were not received and calls/emails went unanswered.
“I bought tickets, never received them.”
Card was billed much more than expected for general admission tickets.
“Instead we were billed on our credit card $235 for general admission”
I recently purchased event tickets from TicketWeb, and I must say that my experience was nothing short of fantastic. The website provides an extensive range of events catering to independent music, concerts, comedy shows, theater performances and festivals.
The process of purchasing the tickets was straightforward and hassle-free. The interface is user-friendly with clear instructions for every step. It's easy to search through the available events based on your preferences or simply browse by location.
One thing I appreciate about this platform is its attention to detail. The information provided for each event is thorough and informative; it covers everything from artist details to venue floor plans so you can plan ahead accordingly.
Another strength that stood out to me during my purchase process was how much effort TicketWeb puts into customer service - they offer multiple ways for customers to get in touch if any problems arise with their orders. They provide not only online but also phone support during office hours which makes things even easier.
Overall, TicketWeb offers a great user experience with a wide selection of events at reasonable prices. Their attention to detail enriches their product offering making it an excellent choice for anyone who loves entertainment
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketWeb runs an online ticketing platform for concerts, festivals, theatre, and other live events. It issues e-tickets and, where available, offers physical ticket delivery. The site processes card payments and connects with organisers and venues to manage ticket stock and seating. TicketWeb also provides support channels for ticket reissues, payment questions, and delivery issues.