Reviews show a split experience with TicketWeb: many customers report fast, helpful support for lost or missing e‑tickets and some prompt refunds. However, a notable number of reviews describe communication gaps (lack of phone contact, delayed replies), problems with physical ticket delivery, and difficulties obtaining refunds or exchanges after event changes. If you use TicketWeb, keep confirmation emails and screenshots, check venue status before travelling and consider payment protection (card dispute) if you anticipate refund risk. These points summarise recurring strengths and risks reported by customers in their reviews.
Examples from available reviews (Jan 2023 – Feb 2026).
Received event confirmation for a closed venue and no refund reply.
“TicketWeb; your after sales customer care is disgraceful!”
Lost e‑tickets were resent by customer support within thirty minutes.
“they were resent within 30 minutes- excellent service”
Venue moved, refund refused and email customer service was unresponsive.
“Absolute scammers.”
E-tickets arrived within minutes after contacting the help desk.
“I contacted the help desk and within minutes I’d received them.”
Many users report prompt, helpful agents who resolve ticket issues quickly, while a substantial minority describe unresponsive staff or rigid policies that caused missed events.
Several reviews focus on refunds and exchanges being refused or difficult to obtain; a few mention reasonable prices but refund disputes dominate this theme.
Buying and searching for events is often described as straightforward; multiple reviewers note fast resends of e‑tickets and a generally clear purchase interface.
There are repeated reports of undelivered physical tickets, invalid or non-working tickets at the door and incorrect event listings causing customers to miss events.
Many customers praise quick email replies and named support staff, while others report no phone contact, delayed responses or missing notifications about event changes.
Overall impressions split: several reviewers describe fast, effective help and refunds, but many recount missed events, poor aftercare and unresolved disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Was charged for a concert I missed and received no reply.
“TicketWeb will not reply.. BS”
Show was cancelled and refunds were not provided.
“Trash company cancel show don’t give refunds”
Site kept declining cards despite bank approval, wasting time.
“Kept declining two cards for "wrong information”
Purchase attempt failed repeatedly due to an unexpected error.
“Keeps hitting me with an unexpected error.”
Gig delayed to early hours with no communication; refund was refused.
“Zero comms from the venue or the bands themselves”
Gig started very late, communications were absent and refund was refused.
“Ticketweb refuse a £30 refund.”
Site repeatedly showed 'unexpected error' preventing me buying tickets.
“It just keeps saying "unexpected error".”
Customer service retrieved my tickets two hours before the gig.
“they got back to me with them”
Customer service found and delivered missing tickets two hours before the gig.
“these guys saved the day”
The website would not load at all.
“site won't even load, garbage company”
Support responded within two hours and solved my missing ticket issue.
“the support team (Rey John) responded within those 2 hours”
Customer service responded quickly and resolved missing tickets within two hours.
“the support team (Rey John) responded within those 2 hours”
Date change email went to spam and refund was refused due to lateness.
“the email informing me went into spam”
Date changed and refund denied after email notification went to spam.
“the email informing me went into spam”
Quickly resent confirmation and provided PDFs as backup.
“they resent the confirmation and also provided pdf’s as a back up!”
Customer service quickly resent confirmation and supplied PDF backup.
“they resent the confirmation and also provided pdf’s as a back up!”
Customer service located my original email and resent tickets promptly.
“they located the email address I used to buy my tickets”
Customer service located purchase email and resent tickets promptly.
“they resent them for me to my current email without having to ask.”
Support fixed my issue within 30 minutes; Rey was great.
“Sorted the issue in 30 mins. Rey was great.”
Support resolved my issue within thirty minutes.
“Sorted the issue in 30 mins.”
Rey fixed my issue quickly, but overall contact practices need improvement.
“REY JOHN, fixed my issue very quickly and without fuss!”
Rey John resolved issues quickly despite Ticketweb's poor order confirmations.
“REY JOHN, fixed my issue very quickly and without fuss!”
They helped with my tickets minutes after I emailed.
“helped me with my tickets minutes after I emailed”
Customer service helped retrieve tickets minutes after emailing.
“Thank you helped me with my tickets minutes after I emailed”
Rey replied quickly and issued a one-off refund promptly.
“Rey got back to me within 10 minutes, giving me a one off refund”
Support promptly issued a one-off refund within minutes.
“Rey got back to me within 10 minutes, giving me a one off refund”
TicketWeb responded within ten minutes and resolved hacked-email issue.
“they were back in touch with us in 10 mins and sorted out the issue”
TicketWeb responded quickly and resolved hacked-email ticket issue.
“they were back in touch with us in 10 mins and sorted out the issue”
Louie responded within an hour and processed Fan Guarantee refund.
“Received a response from Louie within an hour.”
Louie processed a Fan Guarantee refund quickly within an hour.
“Received a response from Louie within an hour.”
Refund request after bereavement was refused and delayed months.
“Not only did they refuse to issue a refund”
They helped quickly and resolved my issue without any fuss.
“They really helped when I needed it and sorted out my issue very quickly with no fuss!”
Customer service solved the issue quickly and without fuss.
“sorted out my issue very quickly with no fuss!”
Received a response and the tickets within about two hours.
“within about two hours I had a response back and the tickets.”
Support responded within two hours and sent the tickets.
“within about two hours I had a response back and the tickets.”
Emailed and tickets were sent straight away by Louie E.
“emailed Ticketweb and got them sent straight away.”
Emailed about missing tickets and they were sent straight away.
“Hadn't received my tickets, emailed Ticketweb and got them sent straight away.”
Quick, helpful and friendly customer service from Rey John.
“Quick, helpfull and absoluty friendly Customer Service.”
Customer service was quick, helpful and friendly.
“Quick, helpfull and absoluty friendly Customer Service.”
Rey John arranged a one-off refund after I booked the wrong date.
“within a couple of hours had a response allowing a one-off refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketWeb is an online ticketing platform that lists and sells tickets for live events such as concerts, theatre, comedy and festivals. The service typically provides e‑ticket delivery and postal options, plus online customer support channels. People researching TicketWeb reviews often look for information on ticket delivery, refunds, event updates and customer-service responsiveness.