Reviews show a split experience with TicketWeb: many customers report fast, helpful support for lost or missing e‑tickets and some prompt refunds. However, a notable number of reviews describe communication gaps (lack of phone contact, delayed replies), problems with physical ticket delivery, and difficulties obtaining refunds or exchanges after event changes. If you use TicketWeb, keep confirmation emails and screenshots, check venue status before travelling and consider payment protection (card dispute) if you anticipate refund risk. These points summarise recurring strengths and risks reported by customers in their reviews.
Examples from available reviews (Jan 2023 – Feb 2026).
Received event confirmation for a closed venue and no refund reply.
“TicketWeb; your after sales customer care is disgraceful!”
Lost e‑tickets were resent by customer support within thirty minutes.
“they were resent within 30 minutes- excellent service”
Venue moved, refund refused and email customer service was unresponsive.
“Absolute scammers.”
E-tickets arrived within minutes after contacting the help desk.
“I contacted the help desk and within minutes I’d received them.”
Many users report prompt, helpful agents who resolve ticket issues quickly, while a substantial minority describe unresponsive staff or rigid policies that caused missed events.
Several reviews focus on refunds and exchanges being refused or difficult to obtain; a few mention reasonable prices but refund disputes dominate this theme.
Buying and searching for events is often described as straightforward; multiple reviewers note fast resends of e‑tickets and a generally clear purchase interface.
There are repeated reports of undelivered physical tickets, invalid or non-working tickets at the door and incorrect event listings causing customers to miss events.
Many customers praise quick email replies and named support staff, while others report no phone contact, delayed responses or missing notifications about event changes.
Overall impressions split: several reviewers describe fast, effective help and refunds, but many recount missed events, poor aftercare and unresolved disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Support allowed a one-off refund quickly and resolved the mistake.
“within a couple of hours had a response allowing a one-off refund”
Customer service resolved my mistyped email issue the same evening.
“In the same evening they got back to me and resolved my problem.”
Support resolved a mistyped email and sent tickets the same evening.
“In the same evening they got back to me and resolved my problem.”
Card payments repeatedly declined and customer service provided no resolution.
“Declined card.”
Card payments repeatedly declined and customer service offered no resolution.
“After MULTIPLE emails I still had no resolution or tickets”
They resent my lost tickets within a couple of hours.
“they resent them to me!!”
Tickets disappeared from phone but TicketWeb quickly resent them.
“Quick email to ticket web within a couple of hours they resent them to me!!”
Tickets sent to an old email and support were unavailable, causing loss.
“they mailed them to that old college address”
Could not phone customer service and missed the concert.
“Not able to call any type of customer service.”
Support agent Rey responded quickly and resolved my ticket issue.
“Rey messaged me back quickly and was super helpful to help me sort the issue.”
E-tickets arrived within minutes after contacting the help desk.
“I contacted the help desk and within minutes I’d received them.”
Emailed customer services and received tickets within half an hour.
“within half an hour had a reply and an email with my tickets.”
No responses and delayed ticket delivery caused major frustration.
“No contact number nothing.”
Prompt, polite and efficient refund for a rescheduled event.
“Super prompt response, polite, friendly and efficient.”
No one to talk to after an event change; service was poor.
“No one to talk to. Terrible service”
Customer service refused to exchange tickets for a different event.
“I do apologize but we aren't able to exchange tickets for different venues/location.”
Support team quickly resolved an email delivery problem with my tickets.
“The support team was very quick to react, and sorted the problem for me.”
Received event confirmation for a closed venue and no refund reply.
“TicketWeb; your after sales customer care is disgraceful!”
Customer service responded quickly and resolved my issue.
“had my issue sorted quick.”
Paid for physical tickets as a gift but none arrived and no help.
“No tickets arrived, no help from helpdesk.”
Quick, professional response to missing e-ticket query resolved the issue.
“A quick response to my query regarding not receiving my etickets.”
Lost e‑tickets were resent by customer support within thirty minutes.
“they were resent within 30 minutes- excellent service”
Louie E was helpful and responded quickly to my request.
“Louie E. Was super helpful and quick when processinf my request!”
Louie resolved my issue promptly, but Ticketweb needs better communication.
“Ticketweb really need to step up their communication with their customers”
Louie E quickly resent my missing ticket on the day of my gig.
“before long Louie E had sorted it out for me.”
Venue moved, refund refused and email customer service was unresponsive.
“Absolute scammers.”
Change of venue not communicated and refunds were not provided.
“a refund would not be forthcoming if ticketweb doesn't inform the buyer”
Ticket failed at the gig and refund request was ultimately refused.
“the ticket didn’t work and name wasn’t on the system”
Event was cancelled and TicketWeb refused to refund the purchase.
“it was canceled. They will not refund me my money”
Refund briefly issued then reclaimed and phone support was unavailable.
“Its giving fraud vibes!”
High fees and restrictive refund policies discouraged future purchases.
“If the event is cancelled, you won't get those fees back.”
Tickets were delayed and customer support was unresponsive before the event.
“the tickets weren't being released until July 20 in case they were "oversold.”
Card was charged multiple times and refunds were refused.
“Charged my card multiple times without authorization on my end”
Refund was denied after performer rescheduled, despite others receiving refunds.
“I asked for a refund because the performer rescheduled”
Tickets were not emailed and responses came only after repeated contact.
“They were supposed to email them and they never came.”
Date changed and refund was refused despite inability to attend.
“they changed the date of the venue and I am unable to attend on the new date”
Payment system repeatedly declined valid card details.
“payment would constantly decline when info is correct.”
Event advertised as all-ages but venue refused child's entry and denied refund.
“the event was exclusively for attendees aged 21 and older.”
Multiple payment attempts failed and website prevented purchasing tickets.
“It's imposible to buy tickets on their website”
Tickets were not received and contact links and phone number failed.
“I have not received the tickets and the US link to send an email does not work.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketWeb is an online ticketing platform that lists and sells tickets for live events such as concerts, theatre, comedy and festivals. The service typically provides e‑ticket delivery and postal options, plus online customer support channels. People researching TicketWeb reviews often look for information on ticket delivery, refunds, event updates and customer-service responsiveness.