Reviews Analysed
21
We Collect & Analyse Reviews
TicketWeb
Experiences & Reviews
TicketWeb is an online ticketing platform that lists and sells tickets for live events such as concerts, theatre, comedy and festivals. The service typically provides e‑ticket delivery and postal options, plus online customer support channels. People researching TicketWeb reviews often look for information on ticket delivery, refunds, event updates and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
19d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Many users report prompt, helpful agents who resolve ticket issues quickly, while a substantial minority describe unresponsive staff or rigid policies that caused missed events.
Share
Mixed
24%
💰
Value for money
Several reviews focus on refunds and exchanges being refused or difficult to obtain; a few mention reasonable prices but refund disputes dominate this theme.
Share
Weak
8%
⚡
User experience
Buying and searching for events is often described as straightforward; multiple reviewers note fast resends of e‑tickets and a generally clear purchase interface.
Share
Strong
11%
🔧
Product quality
There are repeated reports of undelivered physical tickets, invalid or non-working tickets at the door and incorrect event listings causing customers to miss events.
Share
Weak
8%
📞
Communication
Many customers praise quick email replies and named support staff, while others report no phone contact, delayed responses or missing notifications about event changes.
Share
Mixed
24%
⭐
Overall experience
Overall impressions split: several reviewers describe fast, effective help and refunds, but many recount missed events, poor aftercare and unresolved disputes.
Share
Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
TicketWeb's awful after sales customer service.
"Bought a ticket from TicketWeb to see Drizabone Soul Family at The Forge in Camden on 15th Feb 2025 but the show was cancelled and I was offered a ref..."
Johnny Mirpuri
Trustpilot
Sep 30, 2025
Featured for: After-sales failure; venue closed, no reply
I lost my e-tickets- contacted customer…
"I lost my e-tickets- contacted customer support and..."
Deb Armstrong-Branch
Trustpilot
Sep 30, 2025
Featured for: Quick resend of lost e-ticket
Absolute scammers
"Absolute scammers. Booked ticket for a gig, the gig venue was changed to one considerably further away so I couldn’t go. They said refunds were availa..."
Sarah
Trustpilot
Sep 30, 2025
Featured for: Refund refused after venue change
I hadn’t received my e-tickets with 2…
"I hadn’t received my e-tickets with 2 hours to go. I contacted the..."
Ian Collis
Trustpilot
Sep 30, 2025
Featured for: Received e-tickets within minutes
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sue A.
trustpilot.com
Sep 30, 2025
Not able to call any type of customer…
Not able to call any type of customer service. All done by email and you have to just wait for them to get...
C
Cakes
trustpilot.com
Sep 30, 2025
Great help
Had an issue with my tickets and messaged Ticketweb. Rey messaged me back q...
I
Ian Collis
trustpilot.com
Sep 30, 2025
I hadn’t received my e-tickets with 2…
I hadn’t received my e-tickets with 2 hours to go. I contacted the...
R
Rose gale
trustpilot.com
Sep 30, 2025
Very helpful
I realised I'd probably deleted my etickets to an event happening the next day. I emailed custo...
K
Kyle Barnes
trustpilot.com
Sep 30, 2025
Awful company
Awful company. No response and they don't send tickets till 3days before. I am taking this further this was a present. Then they say if you dont get...
T
TAROB
trustpilot.com
Sep 30, 2025
Refund dealt with perfectly.
Super prompt response, polite, friendly and efficient. Refu...
C
Consumer
trustpilot.com
Sep 30, 2025
Defaulted to another night because the…
Defaulted to another night because the night I wanted was sold o...
N
Nilly Vazeri
trustpilot.com
Sep 30, 2025
Do not buy with ticket web!!!!! They cannot even make an exchange??!!
I accidentally bought a ticket for the wrong Claptone show—there was a daytime and nighttime event listed on the same TicketWeb site, both featuring t...
M
Millan M
trustpilot.com
Sep 30, 2025
Great support team
I was having an issue receiving my tickets through e-mail, might’ve been some technical error. The support team was very quick to react,...
J
Johnny Mirpuri
trustpilot.com
Sep 30, 2025
TicketWeb's awful after sales customer service.
Bought a ticket from TicketWeb to see Drizabone Soul Family at The Forge in Camden on 15th Feb 2025 but the show was cancelled and I was offered a ref...
A
Abdullah Ali
trustpilot.com
Sep 30, 2025
AMAZING CUSTOMER SERVICE
The customer service was brilliant for me they was quick...
C
C Knowles
trustpilot.com
Sep 30, 2025
Tickets not delivered
Bought tickets for Airbourne in Dundee, requested and paid for physical tickets to be de...
A
ARTHUR INNES
trustpilot.com
Sep 30, 2025
Excellent Service
A quick response to my query regarding not receivin...
D
Deb Armstrong-Branch
trustpilot.com
Sep 30, 2025
I lost my e-tickets- contacted customer…
I lost my e-tickets- contacted customer support and...
E
Ethel Sainz de Vicuña
trustpilot.com
Sep 30, 2025
Louie E
Louie E. Was super helpful and q...
T
Thomas Welsh
trustpilot.com
Sep 30, 2025
Louie E . . . top man !
Louie E sorted my problem promptly and politely. This guy has helped me in the past with similar enquiry. Ticketweb...
J
John Watt
trustpilot.com
Sep 30, 2025
Missing ticket sorted
I realised on the day of my gig that I either hadn’t been emailed my ticket or I’d somehow missed it. I submitted...
S
Sarah
trustpilot.com
Sep 30, 2025
Absolute scammers
Absolute scammers. Booked ticket for a gig, the gig venue was changed to one considerably further away so I couldn’t go. They said refunds were availa...
D
Dave Kerr
trustpilot.com
Sep 30, 2025
airbag 27 apr manchester/luverpool
bought tickets for airbag (norway) manchester last december, neither the venue (O2 academy) or the promoter noticed that the manchester marathon is ta...
D
Dylan
trustpilot.com
Sep 30, 2025
Ticket didn’t work
Bought a ticket, got to the gig and the ticket didn’t work and name wasn’t on the system so had to buy another. Emailed ticketweb customer service...
Conclusion
Reviews show a split experience with TicketWeb: many customers report fast, helpful support for lost or missing e‑tickets and some prompt refunds. However, a notable number of reviews describe communication gaps (lack of phone contact, delayed replies), problems with physical ticket delivery, and difficulties obtaining refunds or exchanges after event changes. If you use TicketWeb, keep confirmation emails and screenshots, check venue status before travelling and consider payment protection (card dispute) if you anticipate refund risk. These points summarise recurring strengths and risks reported by customers in their reviews.