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We Collect & Analyse Reviews

TicketWeb
Experiences & Reviews

TicketWeb is an online ticketing platform that lists and sells tickets for live events such as concerts, theatre, comedy and festivals. The service typically provides e‑ticket delivery and postal options, plus online customer support channels. People researching TicketWeb reviews often look for information on ticket delivery, refunds, event updates and customer-service responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 57%
Latest Review 19d
Overall Rating
3.2

Our Analysis

🎯

Service quality

Many users report prompt, helpful agents who resolve ticket issues quickly, while a substantial minority describe unresponsive staff or rigid policies that caused missed events.

Share
24%
Mixed
💰

Value for money

Several reviews focus on refunds and exchanges being refused or difficult to obtain; a few mention reasonable prices but refund disputes dominate this theme.

Share
8%
Weak

User experience

Buying and searching for events is often described as straightforward; multiple reviewers note fast resends of e‑tickets and a generally clear purchase interface.

Share
11%
Strong
🔧

Product quality

There are repeated reports of undelivered physical tickets, invalid or non-working tickets at the door and incorrect event listings causing customers to miss events.

Share
8%
Weak
📞

Communication

Many customers praise quick email replies and named support staff, while others report no phone contact, delayed responses or missing notifications about event changes.

Share
24%
Mixed

Overall experience

Overall impressions split: several reviewers describe fast, effective help and refunds, but many recount missed events, poor aftercare and unresolved disputes.

Share
24%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Sue A.
trustpilot.com Sep 30, 2025

Not able to call any type of customer…

Not able to call any type of customer service. All done by email and you have to just wait for them to get...

C
Cakes
trustpilot.com Sep 30, 2025

Great help

Had an issue with my tickets and messaged Ticketweb. Rey messaged me back q...

I
Ian Collis
trustpilot.com Sep 30, 2025

I hadn’t received my e-tickets with 2…

I hadn’t received my e-tickets with 2 hours to go. I contacted the...

R
Rose gale
trustpilot.com Sep 30, 2025

Very helpful

I realised I'd probably deleted my etickets to an event happening the next day. I emailed custo...

K
Kyle Barnes
trustpilot.com Sep 30, 2025

Awful company

Awful company. No response and they don't send tickets till 3days before. I am taking this further this was a present. Then they say if you dont get...

T
TAROB
trustpilot.com Sep 30, 2025

Refund dealt with perfectly.

Super prompt response, polite, friendly and efficient. Refu...

C
Consumer
trustpilot.com Sep 30, 2025

Defaulted to another night because the…

Defaulted to another night because the night I wanted was sold o...

N
Nilly Vazeri
trustpilot.com Sep 30, 2025

Do not buy with ticket web!!!!! They cannot even make an exchange??!!

I accidentally bought a ticket for the wrong Claptone show—there was a daytime and nighttime event listed on the same TicketWeb site, both featuring t...

M
Millan M
trustpilot.com Sep 30, 2025

Great support team

I was having an issue receiving my tickets through e-mail, might’ve been some technical error. The support team was very quick to react,...

J
Johnny Mirpuri
trustpilot.com Sep 30, 2025

TicketWeb's awful after sales customer service.

Bought a ticket from TicketWeb to see Drizabone Soul Family at The Forge in Camden on 15th Feb 2025 but the show was cancelled and I was offered a ref...

A
Abdullah Ali
trustpilot.com Sep 30, 2025

AMAZING CUSTOMER SERVICE

The customer service was brilliant for me they was quick...

C
C Knowles
trustpilot.com Sep 30, 2025

Tickets not delivered

Bought tickets for Airbourne in Dundee, requested and paid for physical tickets to be de...

A
ARTHUR INNES
trustpilot.com Sep 30, 2025

Excellent Service

A quick response to my query regarding not receivin...

D
Deb Armstrong-Branch
trustpilot.com Sep 30, 2025

I lost my e-tickets- contacted customer…

I lost my e-tickets- contacted customer support and...

E
Ethel Sainz de Vicuña
trustpilot.com Sep 30, 2025

Louie E

Louie E. Was super helpful and q...

T
Thomas Welsh
trustpilot.com Sep 30, 2025

Louie E . . . top man !

Louie E sorted my problem promptly and politely. This guy has helped me in the past with similar enquiry. Ticketweb...

J
John Watt
trustpilot.com Sep 30, 2025

Missing ticket sorted

I realised on the day of my gig that I either hadn’t been emailed my ticket or I’d somehow missed it. I submitted...

S
Sarah
trustpilot.com Sep 30, 2025

Absolute scammers

Absolute scammers. Booked ticket for a gig, the gig venue was changed to one considerably further away so I couldn’t go. They said refunds were availa...

D
Dave Kerr
trustpilot.com Sep 30, 2025

airbag 27 apr manchester/luverpool

bought tickets for airbag (norway) manchester last december, neither the venue (O2 academy) or the promoter noticed that the manchester marathon is ta...

D
Dylan
trustpilot.com Sep 30, 2025

Ticket didn’t work

Bought a ticket, got to the gig and the ticket didn’t work and name wasn’t on the system so had to buy another. Emailed ticketweb customer service...

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Conclusion

Reviews show a split experience with TicketWeb: many customers report fast, helpful support for lost or missing e‑tickets and some prompt refunds. However, a notable number of reviews describe communication gaps (lack of phone contact, delayed replies), problems with physical ticket delivery, and difficulties obtaining refunds or exchanges after event changes. If you use TicketWeb, keep confirmation emails and screenshots, check venue status before travelling and consider payment protection (card dispute) if you anticipate refund risk. These points summarise recurring strengths and risks reported by customers in their reviews.