TicketWeb
Experiences & Reviews
TicketWeb is an online ticketing platform that lists and sells tickets for live events such as concerts, theatre, comedy and festivals. The service typically provides e‑ticket delivery and postal options, plus online customer support channels. People researching TicketWeb reviews often look for information on ticket delivery, refunds, event updates and customer-service responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Many users report prompt, helpful agents who resolve ticket issues quickly, while a substantial minority describe unresponsive staff or rigid policies that caused missed events.
Value for money
Several reviews focus on refunds and exchanges being refused or difficult to obtain; a few mention reasonable prices but refund disputes dominate this theme.
User experience
Buying and searching for events is often described as straightforward; multiple reviewers note fast resends of e‑tickets and a generally clear purchase interface.
Product quality
There are repeated reports of undelivered physical tickets, invalid or non-working tickets at the door and incorrect event listings causing customers to miss events.
Communication
Many customers praise quick email replies and named support staff, while others report no phone contact, delayed responses or missing notifications about event changes.
Overall experience
Overall impressions split: several reviewers describe fast, effective help and refunds, but many recount missed events, poor aftercare and unresolved disputes.
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Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
TicketWeb's awful after sales customer service.
"Bought a ticket from TicketWeb to see Drizabone Soul Family at The Forge in Camden on 15th Feb 2025 but the show was cancelled and I was offered a ref..."
I lost my e-tickets- contacted customer…
"I lost my e-tickets- contacted customer support and..."
Absolute scammers
"Absolute scammers. Booked ticket for a gig, the gig venue was changed to one considerably further away so I couldn’t go. They said refunds were availa..."
I hadn’t received my e-tickets with 2…
"I hadn’t received my e-tickets with 2 hours to go. I contacted the..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Not able to call any type of customer…
Not able to call any type of customer service. All done by email and you have to just wait for them to get...
Great help
Had an issue with my tickets and messaged Ticketweb. Rey messaged me back q...
I hadn’t received my e-tickets with 2…
I hadn’t received my e-tickets with 2 hours to go. I contacted the...
Very helpful
I realised I'd probably deleted my etickets to an event happening the next day. I emailed custo...
Awful company
Awful company. No response and they don't send tickets till 3days before. I am taking this further this was a present. Then they say if you dont get...
Refund dealt with perfectly.
Super prompt response, polite, friendly and efficient. Refu...
Defaulted to another night because the…
Defaulted to another night because the night I wanted was sold o...
Do not buy with ticket web!!!!! They cannot even make an exchange??!!
I accidentally bought a ticket for the wrong Claptone show—there was a daytime and nighttime event listed on the same TicketWeb site, both featuring t...
Great support team
I was having an issue receiving my tickets through e-mail, might’ve been some technical error. The support team was very quick to react,...
TicketWeb's awful after sales customer service.
Bought a ticket from TicketWeb to see Drizabone Soul Family at The Forge in Camden on 15th Feb 2025 but the show was cancelled and I was offered a ref...
AMAZING CUSTOMER SERVICE
The customer service was brilliant for me they was quick...
Tickets not delivered
Bought tickets for Airbourne in Dundee, requested and paid for physical tickets to be de...
Excellent Service
A quick response to my query regarding not receivin...
I lost my e-tickets- contacted customer…
I lost my e-tickets- contacted customer support and...
Louie E
Louie E. Was super helpful and q...
Louie E . . . top man !
Louie E sorted my problem promptly and politely. This guy has helped me in the past with similar enquiry. Ticketweb...
Missing ticket sorted
I realised on the day of my gig that I either hadn’t been emailed my ticket or I’d somehow missed it. I submitted...
Absolute scammers
Absolute scammers. Booked ticket for a gig, the gig venue was changed to one considerably further away so I couldn’t go. They said refunds were availa...
airbag 27 apr manchester/luverpool
bought tickets for airbag (norway) manchester last december, neither the venue (O2 academy) or the promoter noticed that the manchester marathon is ta...
Ticket didn’t work
Bought a ticket, got to the gig and the ticket didn’t work and name wasn’t on the system so had to buy another. Emailed ticketweb customer service...
Conclusion
Reviews show a split experience with TicketWeb: many customers report fast, helpful support for lost or missing e‑tickets and some prompt refunds. However, a notable number of reviews describe communication gaps (lack of phone contact, delayed replies), problems with physical ticket delivery, and difficulties obtaining refunds or exchanges after event changes. If you use TicketWeb, keep confirmation emails and screenshots, check venue status before travelling and consider payment protection (card dispute) if you anticipate refund risk. These points summarise recurring strengths and risks reported by customers in their reviews.