Reviews show a clear divide: many customers report fast, easy purchases and timely mobile delivery, while a significant number report fulfilment or account-access problems. Common issues include wrong or missing tickets, login or download failures, disputes over insurance refunds and unexpected fees. If you consider buying through TicketNetwork, check delivery timing, confirm seat details and read any protection-plan terms before purchase. For problems, document communications and raise them promptly with customer support or the protection provider noted at checkout.
Examples from available reviews (Jan 2022 – Feb 2026).
Customer support found a better seat and resolved the issue.
“found even a better seat”
Paid for insurance but was refused a refund after missing the event.
“I was refused to refund.”
They sent the wrong ticket in someone else's name.
“they sent me the wrong ticket in someone else name”
Communication was great and transfers easy but tickets arrived late.
“I hated having to wait until the day before for the tickets.”
Support experiences vary: some buyers praise personalised help and welcoming staff; others report refused refunds and unresolved booking issues.
Many customers complain about extra fees, insurance not refunding and higher prices than venue listings; a minority report better-priced sections.
Buying flow is often described as quick and easy, but frequent reports cite login failures, long waits and delivery or checkout problems.
Fulfilment problems recur: wrong or missing tickets, failed downloads and seating or location errors are reported substantially more than positive delivery notes.
Communication is mixed: customers report clear confirmations and easy transfers, but also delayed emails, inaccessible accounts and disputed phone responses.
Overall impressions are split: many buyers had smooth, enjoyable experiences, while a sizeable group encountered access, refund or fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · consumeraffairs.com (30) · Sitejabber (20) · Quotes shortened · As of: February 2026
Fees of almost $1000 per ticket were added after purchase causing frustration.
“$1992 in fees AFTER you make the purchase”
Did not receive ticket before event and company refused refund.
“they won't refund me because the ticket is guaranteed”
Hard to reach customer service and money-back guarantee appears false.
“IMPOSSIBLE TO GET THROUGH TO THEM!”
Order confirmation did not work and customer service was unhelpful and rude.
“they were not able to give us a refund”
Charged extra fees and felt the purchase was a rip-off.
“on me charge 40$US de frais de transport”
They charged high fees, lacked tickets, and refused reimbursement.
“they never had tickets to actually sell.”
Tickets not received close to event and standard emails provided no solution.
“I still do not have my tickets.”
Unable to get correct information and customer service was unresponsive and poor.
“You wait for 45 minute and they hang up the phone.”
Received wrong-show-time tickets and still had no valid tickets by event time.
“the tickets that showed up were for the 10:30 show.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketNetwork is an online ticket marketplace and reseller that lists tickets to concerts, sports and live events from multiple sellers. The platform facilitates online purchases, seat selection and digital ticket delivery to mobile devices, and provides customer support and optional ticket protection options.