Reviews show a clear divide: many customers report fast, easy purchases and timely mobile delivery, while a significant number report fulfilment or account-access problems. Common issues include wrong or missing tickets, login or download failures, disputes over insurance refunds and unexpected fees. If you consider buying through TicketNetwork, check delivery timing, confirm seat details and read any protection-plan terms before purchase. For problems, document communications and raise them promptly with customer support or the protection provider noted at checkout.
Examples from available reviews (Jan 2022 – Feb 2026).
Customer support found a better seat and resolved the issue.
“found even a better seat”
Paid for insurance but was refused a refund after missing the event.
“I was refused to refund.”
They sent the wrong ticket in someone else's name.
“they sent me the wrong ticket in someone else name”
Communication was great and transfers easy but tickets arrived late.
“I hated having to wait until the day before for the tickets.”
Support experiences vary: some buyers praise personalised help and welcoming staff; others report refused refunds and unresolved booking issues.
Many customers complain about extra fees, insurance not refunding and higher prices than venue listings; a minority report better-priced sections.
Buying flow is often described as quick and easy, but frequent reports cite login failures, long waits and delivery or checkout problems.
Fulfilment problems recur: wrong or missing tickets, failed downloads and seating or location errors are reported substantially more than positive delivery notes.
Communication is mixed: customers report clear confirmations and easy transfers, but also delayed emails, inaccessible accounts and disputed phone responses.
Overall impressions are split: many buyers had smooth, enjoyable experiences, while a sizeable group encountered access, refund or fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · consumeraffairs.com (30) · Sitejabber (20) · Quotes shortened · As of: February 2026
They arrived for will-call but the venue had no tickets and purchase appeared misrepresented.
“the venue had no such tickets for me when I arrived there.”
Tickets were claimed by someone else and the company refused to refund.
“they refuse to refund my $230.”
After purchasing four tickets for $1500 they were offered only $150 as a courtesy.
“all he could offer me was $150 as a courtesy fee.”
TicketNetwork refused to refund after event was not confirmed by the venue.
“the concert was not yet confirmed”
They never received the ticket and customer service lied, prompting a dispute.
“Never got the ticket.”
Tickets were sent to the wrong email and reissue attempts failed.
“They just automatically sent it to that email.”
Customer liked the service and plans to buy tickets again.
“I like what they do and their service.”
Ticket links did not work, they claimed delivery, and no refund was given.
“They sent me multiple links for the tickets that did not work.”
High fees of around $200 per ticket and tickets not yet received.
“200USD+ fees PER ticket!”
Tickets arrived a little over 24 hours before and admission succeeded.
“Tickets came through a little more than 24hrs before the event.”
They never received their Guns N' Roses tickets and were not helped.
“I never got my tickets.”
They did not receive tickets and TicketNetwork refused refunds, causing a dispute.
“They keep saying that my tickets were transfer to me by an email that does not exist.”
Company delayed ticket delivery and appeared to be scamming customers.
“You don't get the tickets until 2 days before.”
Paid for VIP but downgraded and denied refund close to event.
“they email saying they aren't pit anymore.”
After cancellation company would not refund full amount and offered partial fee return.
“they offered me 1/2 of that back”
Tickets were not received in time and customer service was unresponsive.
“Two days prior, they were not received.”
They charged high prices and delayed ticket delivery until the day before.
“They claim I won't get them until the day before!”
They substituted poor seats and offered unsatisfactory compensation.
“selling me tickets in the nosebleed section”
Tickets were eventually found under a different venue after poor handling.
“tickets being found under CoolToday Park's Venue and not Ticketmaster”
Customer never received ticket transfer email and customer service gave repeated canned responses.
“Never, NEVER got that email.”
Was charged far more than ticket face value and feels cheated.
“it was $50 CAD and they charged me $300 CAD!”
Refund denied after purchaser's partner died despite providing a death certificate.
“Refund denied”
Did not receive tickets and company could not contact the seller.
“they could not get ahold of the seller”
Tickets appeared claimed by others and company would not disclose claim details.
“TICKETS ARE ALREADY CLAIMED”
Paid for VIP but received general admission and company took no responsibility.
“We ended up in general admission behind the VIP section.”
Event never existed and company provided no refund or updates.
“there was never a show scheduled on this artist's tour and this venue.”
Ticket delivery, pricing and communication were inconsistent and stressful.
“it is 100% a gamble”
Paid for VIP seats but received general admission and significant overcharge.
“We ended up in general admission behind the VIP section.”
Tickets were claimed by another email and company could not provide details.
“ticket transfer has already been accepted by another email”
Tickets were mailed too late for buyer to attend and refund was refused.
“they gave PayPal a bogus tracking number”
Order was cancelled and company admitted they offered tickets they did not have.
“your order was cancelled.”
Tickets for postponed events were lost and refunds were not provided.
“Stole 2 sets of tickets from me”
Company failed to obtain ordered tickets and showed no accountability.
“they were unable to get the tickets I had ordered.”
Received unexpected refund and poor customer handling instead of fulfilling order.
“TicketNetwork is giving my money back.”
They charged money and refused refund after concert cancellation.
“they took $178 from me and refused to refund it”
Customer service agent hung up and accused me during a pricing dispute.
“he accused me of cussing”
Site mimics TicketMaster design and charges higher ticket fees deceptively.
“copies the same website format, layout, and color scheme as TicketMaster.com.”
Received worse seats and partial refund after high fees, with no customer support.
“Bought Formula One Grandstand 1 tickets and over a month later they sent grandstand 32.”
Tickets were unavailable on event day and seller could not provide them, refund issued.
“NO TICKETS”
Company did not refund or respond after event cancellation, causing large loss.
“they refused to provide a refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketNetwork is an online ticket marketplace and reseller that lists tickets to concerts, sports and live events from multiple sellers. The platform facilitates online purchases, seat selection and digital ticket delivery to mobile devices, and provides customer support and optional ticket protection options.