Reviews show a clear divide: many customers report fast, easy purchases and timely mobile delivery, while a significant number report fulfilment or account-access problems. Common issues include wrong or missing tickets, login or download failures, disputes over insurance refunds and unexpected fees. If you consider buying through TicketNetwork, check delivery timing, confirm seat details and read any protection-plan terms before purchase. For problems, document communications and raise them promptly with customer support or the protection provider noted at checkout.
Examples from available reviews (Jan 2022 – Feb 2026).
Customer support found a better seat and resolved the issue.
“found even a better seat”
Paid for insurance but was refused a refund after missing the event.
“I was refused to refund.”
They sent the wrong ticket in someone else's name.
“they sent me the wrong ticket in someone else name”
Communication was great and transfers easy but tickets arrived late.
“I hated having to wait until the day before for the tickets.”
Support experiences vary: some buyers praise personalised help and welcoming staff; others report refused refunds and unresolved booking issues.
Many customers complain about extra fees, insurance not refunding and higher prices than venue listings; a minority report better-priced sections.
Buying flow is often described as quick and easy, but frequent reports cite login failures, long waits and delivery or checkout problems.
Fulfilment problems recur: wrong or missing tickets, failed downloads and seating or location errors are reported substantially more than positive delivery notes.
Communication is mixed: customers report clear confirmations and easy transfers, but also delayed emails, inaccessible accounts and disputed phone responses.
Overall impressions are split: many buyers had smooth, enjoyable experiences, while a sizeable group encountered access, refund or fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · consumeraffairs.com (30) · Sitejabber (20) · Quotes shortened · As of: February 2026
They had good communication and prompt delivery.
“good communication / prompt delivery”
Mobile ticket delivery and seat selection are worse than the reviewer's system.
“Almost immediate delivery, easier to select seats, transfer to Apple wallet is better”
The transaction was super easy.
“Super easy transaction.”
The website was easy and fast to navigate.
“Website was easy and fast to navigate”
Receiving and using the tickets was easy.
“Tickets were easy.”
It was easy to purchase tickets with no problems.
“easy to purchase tickets, no problems”
The process was fast, efficient and straightforward.
“Fast and efficient.”
VIP tickets were unavailable and offered refund was inadequate.
“those tickets were unavailable”
They could not reach anyone to cancel a recent order.
“Having problems reaching someone to cancel.”
Site was easy to use but ticket wallet download was difficult.
“difficult to you download to my wallet”
Ticket was delivered immediately and promo code gave a good price.
“Ticket was delivered immediately with no issues”
The service was easy and friendly.
“Easy and friendly”
Process was simple and they received a bank discount.
“The process was simple and easy”
Service was efficient and professional.
“The efficiency, and professional manner of it.”
They received an email but no tickets and got no response.
“Got email, no tickets.”
Purchase and ticket confirmation were easy.
“Easy peasy purchase and ticket confirmation.”
They received QR codes for only two of three tickets and can't get help.
“I was given QR codes for two”
They repeatedly couldn't claim tickets due to errors and got unhelpful responses.
“I keep getting an error notification.”
They are waiting to receive their money back.
“Wait on my money”
The process was easy to do quickly.
“Easy to do quickly”
The experience was easy, fast and efficient.
“Easy, fast and efficient”
They could not get their tickets onto their phone.
“cannot get tickets onto my phone”
They had a great, welcoming and clean concert experience.
“overall I had a great time.”
Customer support found a better seat and resolved the issue.
“found even a better seat”
Repeated password resets delayed purchases and lost saved tickets.
“Every time I try to log in I am asked to create a new password.”
Paid for insurance but was refused a refund after missing the event.
“I was refused to refund.”
They did not receive electronic tickets despite customer service claims.
“Have not yet received my 2 tickets electronically”
They received their tickets easily.
“Got the tix. Easy.”
Second ticket purchase was refunded leaving the event sold out.
“I was notified that my second purchase was refunded.”
They sent the wrong ticket in someone else's name.
“they sent me the wrong ticket in someone else name”
The reviewer objects to doubling the ticket price.
“Don't double the ticket price”
Purchase was fast and prices were lower than other sites.
“The prices were lower in the section I chose than on other sites.”
They sent the wrong tickets.
“Sent wrong tickets”
They failed to acknowledge the protection plan and refused a refund.
“they failed to offer me a refund stating "I don't see the insurance”
They ordered tickets without any problem.
“Ordered tickets without any problem”
Long delivery and access issues, but overall experience was alright.
“I dont like how long it took for the tickets to come through”
Tickets were easy to purchase and arrived promptly on the phone.
“Tickets were easy to purchase and arrived to phone in timely fashion.”
Picking seats was easy and confirmation follow-up was nice.
“Easy to pick seats.”
Communication was great and transfers easy but tickets arrived late.
“I hated having to wait until the day before for the tickets.”
They overcharged significantly compared to the venue price.
“Went on venue website and it was half the price!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketNetwork is an online ticket marketplace and reseller that lists tickets to concerts, sports and live events from multiple sellers. The platform facilitates online purchases, seat selection and digital ticket delivery to mobile devices, and provides customer support and optional ticket protection options.