Many reviews highlight a fast, simple checkout and quick digital delivery for routine orders. A large group of complaints describe missing or wrong tickets, tickets marked as already claimed, and trouble getting refunds. Several customers mention high or unexpected fees and tickets arriving only at the last minute. Customer support comes across as helpful in a few cases but unresponsive in many others.
Examples from available reviews (Jan 2022 – Mar 2026).
The transaction was super easy.
“Super easy transaction.”
They never received the ticket and customer service lied, prompting a dispute.
“Never got the ticket.”
Fees of almost $1000 per ticket were added after purchase causing frustration.
“$1992 in fees AFTER you make the purchase”
They sent the wrong ticket in someone else's name.
“they sent me the wrong ticket in someone else name”
Many reviews describe cancelled orders, tickets that never arrived, and refunds that were denied. Several customers say they received the wrong tickets or tickets that someone else had already claimed. A smaller set mention agents who found better seats or fixed problems.
Many reviewers point to large fees and extra charges added after purchase. Some buyers say they found lower prices elsewhere or used promo codes and bank discounts. A minority specifically object to what they see as prices doubling or VIP downgrades.
Most usability feedback describes quick, easy purchases and simple seat selection. Multiple reviews mention problems with password resets, downloading to wallets, and adding tickets to phones. Some also report delayed delivery that forced last-minute access.
Repeated complaints mention wrong tickets, swapped seats, and orders that never produced valid tickets. Other reviews report fast QR-code delivery and entry without issues. Several failures trace back to seller availability or ticket transfers being sent to the wrong place.
Many customers describe hard-to-reach support, canned replies, calls that ended abruptly, and unhelpful responses. Some reviews note clear email confirmations and quick transfer messages. Communication often breaks down alongside unresolved ticket or refund disputes.
Reviews show a sharp split between smooth purchases and major fulfilment problems. When orders went well, customers often got in on time. When tickets were missing, wrong, or late, many escalated to disputes and left negative reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · consumeraffairs.com (30) · Sitejabber (20) · Quotes shortened · As of: March 2026
They had good communication and prompt delivery.
“good communication / prompt delivery”
Mobile ticket delivery and seat selection are worse than the reviewer's system.
“Almost immediate delivery, easier to select seats, transfer to Apple wallet is better”
The transaction was super easy.
“Super easy transaction.”
The website was easy and fast to navigate.
“Website was easy and fast to navigate”
Receiving and using the tickets was easy.
“Tickets were easy.”
It was easy to purchase tickets with no problems.
“easy to purchase tickets, no problems”
The process was fast, efficient and straightforward.
“Fast and efficient.”
VIP tickets were unavailable and offered refund was inadequate.
“those tickets were unavailable”
They could not reach anyone to cancel a recent order.
“Having problems reaching someone to cancel.”
Site was easy to use but ticket wallet download was difficult.
“difficult to you download to my wallet”
Ticket was delivered immediately and promo code gave a good price.
“Ticket was delivered immediately with no issues”
The service was easy and friendly.
“Easy and friendly”
Process was simple and they received a bank discount.
“The process was simple and easy”
Service was efficient and professional.
“The efficiency, and professional manner of it.”
They received an email but no tickets and got no response.
“Got email, no tickets.”
Purchase and ticket confirmation were easy.
“Easy peasy purchase and ticket confirmation.”
They received QR codes for only two of three tickets and can't get help.
“I was given QR codes for two”
They repeatedly couldn't claim tickets due to errors and got unhelpful responses.
“I keep getting an error notification.”
They are waiting to receive their money back.
“Wait on my money”
The process was easy to do quickly.
“Easy to do quickly”
The experience was easy, fast and efficient.
“Easy, fast and efficient”
They could not get their tickets onto their phone.
“cannot get tickets onto my phone”
They had a great, welcoming and clean concert experience.
“overall I had a great time.”
Customer support found a better seat and resolved the issue.
“found even a better seat”
Repeated password resets delayed purchases and lost saved tickets.
“Every time I try to log in I am asked to create a new password.”
Paid for insurance but was refused a refund after missing the event.
“I was refused to refund.”
They did not receive electronic tickets despite customer service claims.
“Have not yet received my 2 tickets electronically”
They received their tickets easily.
“Got the tix. Easy.”
Second ticket purchase was refunded leaving the event sold out.
“I was notified that my second purchase was refunded.”
They sent the wrong ticket in someone else's name.
“they sent me the wrong ticket in someone else name”
The reviewer objects to doubling the ticket price.
“Don't double the ticket price”
Purchase was fast and prices were lower than other sites.
“The prices were lower in the section I chose than on other sites.”
They sent the wrong tickets.
“Sent wrong tickets”
They failed to acknowledge the protection plan and refused a refund.
“they failed to offer me a refund stating "I don't see the insurance”
They ordered tickets without any problem.
“Ordered tickets without any problem”
Long delivery and access issues, but overall experience was alright.
“I dont like how long it took for the tickets to come through”
Tickets were easy to purchase and arrived promptly on the phone.
“Tickets were easy to purchase and arrived to phone in timely fashion.”
Picking seats was easy and confirmation follow-up was nice.
“Easy to pick seats.”
Communication was great and transfers easy but tickets arrived late.
“I hated having to wait until the day before for the tickets.”
They overcharged significantly compared to the venue price.
“Went on venue website and it was half the price!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TicketNetwork runs an online ticket marketplace for concerts, sports, and theatre events. The site lists resale tickets and lets buyers search events and compare seat sections. Delivery options include electronic transfers, printable PDFs, mail, and will-call. Customers pay online with major payment methods and use the platform’s customer service for order questions and claims.