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We Collect & Analyse Reviews

TicketNetwork
Experiences & Reviews

TicketNetwork is an online ticket marketplace and reseller that lists tickets to concerts, sports and live events from multiple sellers. The platform facilitates online purchases, seat selection and digital ticket delivery to mobile devices, and provides customer support and optional ticket protection options.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 50%
Latest Review 19d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Support experiences vary: some buyers praise personalised help and welcoming staff; others report refused refunds and unresolved booking issues.

Share
10%
Mixed
💰

Value for money

Many customers complain about extra fees, insurance not refunding and higher prices than venue listings; a minority report better-priced sections.

Share
7%
Weak
⚡

User experience

Buying flow is often described as quick and easy, but frequent reports cite login failures, long waits and delivery or checkout problems.

Share
25%
Mixed
🔧

Product quality

Fulfilment problems recur: wrong or missing tickets, failed downloads and seating or location errors are reported substantially more than positive delivery notes.

Share
12%
Weak
📞

Communication

Communication is mixed: customers report clear confirmations and easy transfers, but also delayed emails, inaccessible accounts and disputed phone responses.

Share
15%
Weak
⭐

Overall experience

Overall impressions are split: many buyers had smooth, enjoyable experiences, while a sizeable group encountered access, refund or fulfilment problems.

Share
30%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

M
Marilyn
trustpilot.com Sep 30, 2025

Easy

...

W
William
trustpilot.com Sep 30, 2025

cannot get tickets onto my phone

cannot get ticke...

J
Julie
trustpilot.com Sep 30, 2025

It was my second time being at a…

It was my second time being at a concert. First time was about a month ago to see Billy Idol. This time was Papa Roach over...

C
Carl
trustpilot.com Sep 30, 2025

Personalized Support

I was struggling with getting a last minute ticket purchase done. The seat I was choosing (more than once) looked available from the seating view but...

A
Ayellet
trustpilot.com Sep 30, 2025

Very bad experience

Every time I try to log in I am asked to create a new password. Then I have to wait about five minutes...

T
Todd
trustpilot.com Sep 30, 2025

Insurance on the tickets it’s just a way for more money to be collected from you. False advertising.

I paid 20 something extra dollars for each ticket to see Chris Münch, and in the information underneath the price it said insurance would give me back...

A
Ally Sutton
trustpilot.com Sep 30, 2025

Have not yet received my 2 tickets…

Have not yet received my 2 tickets electronically & customer service phone number claimed to have delivered my tickets but I...

M
Mike P
trustpilot.com Sep 30, 2025

Seamless

...

S
Scott
trustpilot.com Sep 30, 2025

I made two separate transactions for…

I made two separate transactions for two tickets to a general admission event since that was the only way I could do it, and the ticket was available...

W
William
trustpilot.com Sep 30, 2025

I ordered tickets for Kevin James at…

I ordered tickets for Kevin James at the Flynn in Burli...

P
Peter
trustpilot.com Sep 30, 2025

Don't double the ticket price

...

J
Jorge
trustpilot.com Sep 30, 2025

Fast and Easy Purchase

The purchase was fast and easy. The prices were lower in the section I chose than on other sites. This will...

P
Persephone
trustpilot.com Sep 30, 2025

Sent wrong tickets

...

T
Theresa
trustpilot.com Sep 30, 2025

Failed to advise the correct location

Ordered tickets with the protection plan and realized it was Idaho falls not Boise but they failed to offer me a refund sta...

J
Jackie
trustpilot.com Sep 30, 2025

Ordered tickets without any problem

Ordered tickets w...

D
Dyllon
trustpilot.com Sep 30, 2025

Long wait, alright experience

I dont like how long it took for the tickets to come through, and that I couldn't access my account very easi...

J
JENNIFER KRUGH
trustpilot.com Sep 30, 2025

Tickets were easy to purchase and…

Tickets were easy to purchase and...

G
G W Dunderdale
trustpilot.com Sep 30, 2025

Easy to pick seats

Easy to pick seats. Also nic...

S
Samantha
trustpilot.com Sep 30, 2025

It was great but I hated having to wait…

It was great but I hated having to wait until the day before for t...

O
Octavio Alvarez
trustpilot.com Sep 30, 2025

Over charge way too much

Over charge way too much! Went on ven...

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Conclusion

Reviews show a clear divide: many customers report fast, easy purchases and timely mobile delivery, while a significant number report fulfilment or account-access problems. Common issues include wrong or missing tickets, login or download failures, disputes over insurance refunds and unexpected fees. If you consider buying through TicketNetwork, check delivery timing, confirm seat details and read any protection-plan terms before purchase. For problems, document communications and raise them promptly with customer support or the protection provider noted at checkout.