Reviews repeatedly describe breakdowns in collections, deliveries, and refunds. Billing complaints come up often, including unauthorised withdrawals and surprise customs or surcharge demands. Several customers say support is poor or hard to reach, while a smaller group reports fast, on-time deliveries and helpful staff. Ratings split sharply between many one-star reviews and a few five-star accounts.
Examples from available reviews (Dec 2021 – Mar 2026).
Parcel not delivered, multiple return charges applied and refund missing.
“They promised a refund which I have in writing but nothing has been received.”
Significant unexpected additional charges were applied and support did not respond.
“charged an additional £353.15 with no warning”
Collected punctually and delivered five days earlier than expected.
“delivered 5 days before the expected delivery date”
Representative Anshul Kishor helped resolve FedEx delays effectively.
“Anshul Kishor, was very helpful solving the issues”
Reviews often mention missed collections and parcels that never arrive. Customers also describe lost items, incorrect returns, and claim processes that move slowly or stall, leaving issues unresolved.
Many complaints focus on surprise fees, unauthorised withdrawals, and large customs or overweight surcharges. A smaller number of reviews point to competitive prices and a choice of multiple couriers.
Some users say the website makes booking quick and label downloads easy. Many others report broken booking links, incorrect or missing labels, and tracking outages that stop them from raising tickets.
Reviews describe parcels arriving damaged or being packed poorly, alongside insurance claims that get rejected. Insurance exclusions for second-hand items and repeated requests for documents often block reimbursement.
Customers frequently say support is hard to reach, emails go unanswered, and chat replies feel robotic. A small number of reviews highlight specific staff members who provided effective help.
Negative reviews centre on operational failures and billing disputes that undermine trust. Positive reviews highlight on-time pickups, early deliveries, and fast international transit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Parcel stuck at customs and company demanded excessive return fees.
“Now they are demanding £325 to return the package”
Extra charges were taken without notice and parcel was not delivered.
“extra charges taken from my account without any invoice”
They failed to collect my parcel and charged £6 to cancel.
“Never came to pick up the parcel”
Driver never collected and communication about fees was poor.
“The driver never came to collect the items”
Delivery took three days to the Philippines; reviewer was very happy.
“Three days from UK to Philippines.”
They did not provide photos to prove the parcel's size or weight.
“So you cant get me the pictures to prove my parcel is too big or heavy?”
Tracking was out of date and the charge unexpectedly doubled.
“Tracking was not up to date and the charge was doubled without reason.”
Parcel arrived damaged and customer support did not respond promptly.
“The picture was delivered damaged and in repairable.”
Website misrecognised the address and printed an incorrect label.
“website couldn't recognize address”
Website was easy to use but parcel remained stuck at Stansted.
“Website is user-friendly BUT where is my parcel?”
Reviewer reported good and excellent service overall.
“Good excellent service”
Reviewer said the service was excellent.
“Excellent service”
They were nearly impossible to contact and booking issues persisted.
“Nigh on impossible to deal with anyone.”
Multiple courier options were available and pricing was competitive.
“Multiple options and competitive pricing”
They sourced a good price with UPS and delivery met expectations.
“sourced excellent price with UPS who did exactly as they said they would.”
Parcel was not delivered, company denied responsibility and charged fees.
“They took no responsibility.”
Documents and labels were easy to download and tracking was excellent.
“everything from documents and labels were easy to download”
Collection and delivery were punctual; reviewer was impressed with service.
“collected on time and delivered on time.”
Parcel was left without signature, which prevented a refund.
“Left with out a signature”
Collected punctually and delivered five days earlier than expected.
“delivered 5 days before the expected delivery date”
Pickup failed without warning and customer service was unresponsive.
“Failed pickup time with no warning.”
Website quickly found the best courier option and was easy to use.
“great website for quickly finding best courier option.”
They took money and returned the parcel; reviewer will not use them.
“take the money and return it back to me”
Reviewer claims the company is fraudulent and provides poor service.
“This company is fraud dont trust them”
They charged multiple additional fees after shipment without evidence.
“they took another £88.70 stating that it was a surcharge for an overweight parcel”
Parcel was collected late then lost and company refused proper resolution.
“then subsequently lost it”
Courier failed to collect parcel and customer service provided false information.
“they do not pick up the parcel”
Packaged PC arrived damaged and paid insurance claim was rejected.
“insurance request was rejected due to the packaging not being acceptable”
High unexplained customs charges were demanded and support was unhelpful.
“ask my mom to pay £250 customs charges”
They set up recurring payments and took extra handling charges later.
“they set it up as a reoccurring payment”
Next-day delivery failed, parcel misdelivered, and refund was refused.
“the courier failed to collect the parcel”
Parcel arrived late and damaged yet refund and insurance claims denied.
“They also completely ignored our request for the delivery fee refund”
They refused to appeal courier charges and took extra money without consent.
“they went ahead and took money from my card for extra weight adjustment”
They charged large unexpected fees after shipment, now disputed with bank.
“they took a further £385 and helped themselves to my credit card!”
Item destroyed in transit and insurance claim was refused.
“item was destroyed in transit”
Only two of three parcels delivered and compensation was insufficient.
“only 2 were delivered”
UPS agreed refund but ParcelCompare refused and provided poor support.
“Parcel Compare's customer service was next to useless”
Booking generated incorrect paperwork requirement and courier couldn't accept documents.
“no further customs paperwork would be needed”
Collections failed repeatedly and delivery was delayed and misrouted.
“Items were eventually collected 6days later and delivered on day 8”
They charged extra much higher return fees than originally quoted.
“They took more money out of my account”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelCompare is a UK-based online platform for comparing and booking parcel services. It shows instant quotes for domestic and international shipments by comparing prices and transit options across multiple courier partners. Through the website, users can book collections, create shipping labels, and add optional insurance. The platform also provides customs paperwork tools, tracking updates, and scheduled pickup slots.