Reviews for ParcelCompare show a mix of reliable, timely shipments and recurring operational problems. Several customers report fast collections, clear labels and competitive quotes, while others experienced missed pickups, unanticipated fees and poor or non‑existent customer support. If you plan to use the service, keep documentation (booking confirmations, labels and photos), check cancellation and fee policies before you pay, and consider contacting the courier directly for urgent shipments. For high‑value or time‑critical items the mixed feedback suggests verifying tracking and support availability before booking.
Examples from available reviews (Dec 2021 – Feb 2026).
Helpful staff picked up and delivered documents overseas on time.
“They delivered the consignment to the addressee on time.”
Driver never collected and communication about fees was poor.
“The driver never came to collect the items”
Parcel arrived damaged and customer support did not respond promptly.
“The picture was delivered damaged and in repairable.”
Tracking was out of date and the charge unexpectedly doubled.
“Tracking was not up to date and the charge was doubled without reason.”
Mixed delivery performance: several users report on‑time collections and early deliveries, while others describe missed pickups, delays and failures to collect.
Pricing experiences vary: some reviewers cite competitive quotes and good prices, while others report unexpected fees, doubled charges or cancellation costs.
Many users find the website and booking process straightforward; others experienced address recognition errors, printing mistakes and unreliable tracking updates.
Few reviewers mention item condition, but there is at least one report of a parcel arriving damaged and difficulty progressing a claim.
Communication is inconsistent: some reviews praise friendly staff and clear tracking notices, while numerous reports cite no phone contact, slow or absent responses.
Overall impressions are split: roughly equal numbers of satisfied customers and users who experienced significant service or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Parcel stuck at customs and company demanded excessive return fees.
“Now they are demanding £325 to return the package”
Extra charges were taken without notice and parcel was not delivered.
“extra charges taken from my account without any invoice”
They failed to collect my parcel and charged £6 to cancel.
“Never came to pick up the parcel”
Driver never collected and communication about fees was poor.
“The driver never came to collect the items”
Delivery took three days to the Philippines; reviewer was very happy.
“Three days from UK to Philippines.”
They did not provide photos to prove the parcel's size or weight.
“So you cant get me the pictures to prove my parcel is too big or heavy?”
Tracking was out of date and the charge unexpectedly doubled.
“Tracking was not up to date and the charge was doubled without reason.”
Parcel arrived damaged and customer support did not respond promptly.
“The picture was delivered damaged and in repairable.”
Website misrecognised the address and printed an incorrect label.
“website couldn't recognize address”
Website was easy to use but parcel remained stuck at Stansted.
“Website is user-friendly BUT where is my parcel?”
Reviewer reported good and excellent service overall.
“Good excellent service”
Reviewer said the service was excellent.
“Excellent service”
They were nearly impossible to contact and booking issues persisted.
“Nigh on impossible to deal with anyone.”
Multiple courier options were available and pricing was competitive.
“Multiple options and competitive pricing”
They sourced a good price with UPS and delivery met expectations.
“sourced excellent price with UPS who did exactly as they said they would.”
Parcel was not delivered, company denied responsibility and charged fees.
“They took no responsibility.”
Documents and labels were easy to download and tracking was excellent.
“everything from documents and labels were easy to download”
Collection and delivery were punctual; reviewer was impressed with service.
“collected on time and delivered on time.”
Parcel was left without signature, which prevented a refund.
“Left with out a signature”
Collected punctually and delivered five days earlier than expected.
“delivered 5 days before the expected delivery date”
Pickup failed without warning and customer service was unresponsive.
“Failed pickup time with no warning.”
Website quickly found the best courier option and was easy to use.
“great website for quickly finding best courier option.”
They took money and returned the parcel; reviewer will not use them.
“take the money and return it back to me”
Reviewer claims the company is fraudulent and provides poor service.
“This company is fraud dont trust them”
They charged multiple additional fees after shipment without evidence.
“they took another £88.70 stating that it was a surcharge for an overweight parcel”
Parcel was collected late then lost and company refused proper resolution.
“then subsequently lost it”
Courier failed to collect parcel and customer service provided false information.
“they do not pick up the parcel”
Packaged PC arrived damaged and paid insurance claim was rejected.
“insurance request was rejected due to the packaging not being acceptable”
High unexplained customs charges were demanded and support was unhelpful.
“ask my mom to pay £250 customs charges”
They set up recurring payments and took extra handling charges later.
“they set it up as a reoccurring payment”
Next-day delivery failed, parcel misdelivered, and refund was refused.
“the courier failed to collect the parcel”
Parcel arrived late and damaged yet refund and insurance claims denied.
“They also completely ignored our request for the delivery fee refund”
They refused to appeal courier charges and took extra money without consent.
“they went ahead and took money from my card for extra weight adjustment”
They charged large unexpected fees after shipment, now disputed with bank.
“they took a further £385 and helped themselves to my credit card!”
Item destroyed in transit and insurance claim was refused.
“item was destroyed in transit”
Only two of three parcels delivered and compensation was insufficient.
“only 2 were delivered”
UPS agreed refund but ParcelCompare refused and provided poor support.
“Parcel Compare's customer service was next to useless”
Booking generated incorrect paperwork requirement and courier couldn't accept documents.
“no further customs paperwork would be needed”
Collections failed repeatedly and delivery was delayed and misrouted.
“Items were eventually collected 6days later and delivered on day 8”
They charged extra much higher return fees than originally quoted.
“They took more money out of my account”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelCompare is an online parcel comparison and booking platform that helps consumers obtain shipping quotes, arrange courier bookings and download shipping documents. The service typically aggregates courier options so users can compare prices and delivery times, and provides online booking, printable labels and tracking interfaces to manage shipments.