Reviews for ParcelCompare show a mix of reliable, timely shipments and recurring operational problems. Several customers report fast collections, clear labels and competitive quotes, while others experienced missed pickups, unanticipated fees and poor or non‑existent customer support. If you plan to use the service, keep documentation (booking confirmations, labels and photos), check cancellation and fee policies before you pay, and consider contacting the courier directly for urgent shipments. For high‑value or time‑critical items the mixed feedback suggests verifying tracking and support availability before booking.
Examples from available reviews (Dec 2021 – Feb 2026).
Helpful staff picked up and delivered documents overseas on time.
“They delivered the consignment to the addressee on time.”
Driver never collected and communication about fees was poor.
“The driver never came to collect the items”
Parcel arrived damaged and customer support did not respond promptly.
“The picture was delivered damaged and in repairable.”
Tracking was out of date and the charge unexpectedly doubled.
“Tracking was not up to date and the charge was doubled without reason.”
Mixed delivery performance: several users report on‑time collections and early deliveries, while others describe missed pickups, delays and failures to collect.
Pricing experiences vary: some reviewers cite competitive quotes and good prices, while others report unexpected fees, doubled charges or cancellation costs.
Many users find the website and booking process straightforward; others experienced address recognition errors, printing mistakes and unreliable tracking updates.
Few reviewers mention item condition, but there is at least one report of a parcel arriving damaged and difficulty progressing a claim.
Communication is inconsistent: some reviews praise friendly staff and clear tracking notices, while numerous reports cite no phone contact, slow or absent responses.
Overall impressions are split: roughly equal numbers of satisfied customers and users who experienced significant service or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
I wanted to send some documents overseas. It was an urgent delivery and contacted ParcelCompare based on a friend’s advice. The staff there were very friendly and helpful. My packet got picked up the same day and the procedure to send went smooth. They delivered the consignment to the addressee on time. These guys are very trust worthy. I would go with them for my future requirements as well. Highly recommended. If you are sending overseas shipment for the first time, don’t forget to review the resources posted in their website with regard to the policies and items shipped. Very helpful information.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelCompare is an online parcel comparison and booking platform that helps consumers obtain shipping quotes, arrange courier bookings and download shipping documents. The service typically aggregates courier options so users can compare prices and delivery times, and provides online booking, printable labels and tracking interfaces to manage shipments.