Reviews repeatedly describe breakdowns in collections, deliveries, and refunds. Billing complaints come up often, including unauthorised withdrawals and surprise customs or surcharge demands. Several customers say support is poor or hard to reach, while a smaller group reports fast, on-time deliveries and helpful staff. Ratings split sharply between many one-star reviews and a few five-star accounts.
Examples from available reviews (Dec 2021 – Mar 2026).
Parcel not delivered, multiple return charges applied and refund missing.
“They promised a refund which I have in writing but nothing has been received.”
Significant unexpected additional charges were applied and support did not respond.
“charged an additional £353.15 with no warning”
Collected punctually and delivered five days earlier than expected.
“delivered 5 days before the expected delivery date”
Representative Anshul Kishor helped resolve FedEx delays effectively.
“Anshul Kishor, was very helpful solving the issues”
Reviews often mention missed collections and parcels that never arrive. Customers also describe lost items, incorrect returns, and claim processes that move slowly or stall, leaving issues unresolved.
Many complaints focus on surprise fees, unauthorised withdrawals, and large customs or overweight surcharges. A smaller number of reviews point to competitive prices and a choice of multiple couriers.
Some users say the website makes booking quick and label downloads easy. Many others report broken booking links, incorrect or missing labels, and tracking outages that stop them from raising tickets.
Reviews describe parcels arriving damaged or being packed poorly, alongside insurance claims that get rejected. Insurance exclusions for second-hand items and repeated requests for documents often block reimbursement.
Customers frequently say support is hard to reach, emails go unanswered, and chat replies feel robotic. A small number of reviews highlight specific staff members who provided effective help.
Negative reviews centre on operational failures and billing disputes that undermine trust. Positive reviews highlight on-time pickups, early deliveries, and fast international transit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
I wanted to send some documents overseas. It was an urgent delivery and contacted ParcelCompare based on a friend’s advice. The staff there were very friendly and helpful. My packet got picked up the same day and the procedure to send went smooth. They delivered the consignment to the addressee on time. These guys are very trust worthy. I would go with them for my future requirements as well. Highly recommended. If you are sending overseas shipment for the first time, don’t forget to review the resources posted in their website with regard to the policies and items shipped. Very helpful information.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelCompare is a UK-based online platform for comparing and booking parcel services. It shows instant quotes for domestic and international shipments by comparing prices and transit options across multiple courier partners. Through the website, users can book collections, create shipping labels, and add optional insurance. The platform also provides customs paperwork tools, tracking updates, and scheduled pickup slots.