Skip to content
We Collect & Analyse Reviews

ParcelCompare
Experiences & Reviews

ParcelCompare is an online parcel comparison and booking platform that helps consumers obtain shipping quotes, arrange courier bookings and download shipping documents. The service typically aggregates courier options so users can compare prices and delivery times, and provides online booking, printable labels and tracking interfaces to manage shipments.

Overview & Key Metrics

Reviews Analysed 22
Positive Sentiment 55%
Latest Review 15d
Overall Rating
3.1

Our Analysis

🎯

Service quality

Mixed delivery performance: several users report on‑time collections and early deliveries, while others describe missed pickups, delays and failures to collect.

Share
22%
Mixed
💰

Value for money

Pricing experiences vary: some reviewers cite competitive quotes and good prices, while others report unexpected fees, doubled charges or cancellation costs.

Share
15%
Mixed

User experience

Many users find the website and booking process straightforward; others experienced address recognition errors, printing mistakes and unreliable tracking updates.

Share
15%
Mixed
🔧

Product quality

Few reviewers mention item condition, but there is at least one report of a parcel arriving damaged and difficulty progressing a claim.

Share
1%
Weak
📞

Communication

Communication is inconsistent: some reviews praise friendly staff and clear tracking notices, while numerous reports cite no phone contact, slow or absent responses.

Share
15%
Weak

Overall experience

Overall impressions are split: roughly equal numbers of satisfied customers and users who experienced significant service or support failures.

Share
32%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 22 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025

E
Elizabeth Kidd
trustpilot.com Sep 30, 2025

Never came to pick up the parcel and…

Never came to pick up the parcel and charged me £6 to cancel the arran...

p
paul laverty
trustpilot.com Sep 30, 2025

They never collected the items, overcharged me, uncommunicative

The driver never came to collect the items on the first day and after lunch they failed to show up so I had to personally pay £25 for a taxi to get th...

M
Mrs Hallett
trustpilot.com Sep 30, 2025

Very efficient service

Three days from UK to Philippines...

G
GARETH JONES
trustpilot.com Sep 30, 2025

So you cant get me the pictures to…

So you cant get me the pictures to prove my parcel is too big or heavy? looks like your lyin...

N
Nick de Jongh
trustpilot.com Sep 30, 2025

Unreliable tracking and incorrect quote.

Tracking was not up to date and the...

A
Andrew Martin Forrest
trustpilot.com Sep 30, 2025

I used Parcel compare to send a picture…

I used Parcel compare to send a picture to USA via UPS The picture was delivered damaged and in repairable. I have tried to get a number to call them...

d
david hillon
trustpilot.com Sep 30, 2025

website couldn't recognize address

website couldn't recognize address, changed it to correct one but when printed it was the incorrect address, multiple emails later got a refund,...

G
Gabriel Herbert
trustpilot.com Sep 30, 2025

Website is user-friendly BUT no parcel

Website is user-friendly BUT where is my parcel? Collected 24 September early morning in Estepona and still at Stansted on 29 Septembe...

A
ASHWORTH
trustpilot.com Sep 30, 2025

Good excellent service

...

M
Melanie
trustpilot.com Sep 30, 2025

Excellent service

...

R
Red
trustpilot.com Sep 30, 2025

Nigh on impossible to deal with anyone

Nigh on impossible to deal with anyone. When I eventually managed it and was told my consignment had been re-booked, turns out it wasn't at a...

P
Peter Appleton
trustpilot.com Sep 30, 2025

Multiple options and competitive pricing

Multiple options and...

F
Franca Fairfield
trustpilot.com Sep 30, 2025

Great service

sourced excellent price with UPS who did exac...

K
KM
trustpilot.com Sep 30, 2025

No accountability from them

I had a parcel picked up from a parcel collection locker and I had to enter their code for it to be deposited. They charged me to send something to so...

M
Mr Simon Apsey
trustpilot.com Sep 30, 2025

everything from documents and labels…

everything from documents and labels were easy to d...

C
Clare Pettinger
trustpilot.com Sep 30, 2025

Easy to arrange

Easy to arrange, collected on time and delivered on...

A
Adam
trustpilot.com Sep 30, 2025

Left with no signature

Left with out a signature, so I don’t get my refund…at leas...

I
Ismail Gniedi
trustpilot.com Sep 30, 2025

Sent my parcel internationally through…

Sent my parcel internationally through this website collected on time a...

c
customer
trustpilot.com Sep 30, 2025

Failed pickup time with no warning

Failed pickup time with no warning. The tracking number is useless and they charge you £9 to cancel or amend the order. Their customer service is non...

P
Paula Robb
trustpilot.com Sep 30, 2025

2nd time using Parcel Compare and again…

2nd time using Parcel Compare and again found it a great website for q...

Share Your Experience

Help other customers by sharing your experience with ParcelCompare. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews for ParcelCompare show a mix of reliable, timely shipments and recurring operational problems. Several customers report fast collections, clear labels and competitive quotes, while others experienced missed pickups, unanticipated fees and poor or non‑existent customer support. If you plan to use the service, keep documentation (booking confirmations, labels and photos), check cancellation and fee policies before you pay, and consider contacting the courier directly for urgent shipments. For high‑value or time‑critical items the mixed feedback suggests verifying tracking and support availability before booking.