ParcelCompare
Experiences & Reviews
ParcelCompare is an online parcel comparison and booking platform that helps consumers obtain shipping quotes, arrange courier bookings and download shipping documents. The service typically aggregates courier options so users can compare prices and delivery times, and provides online booking, printable labels and tracking interfaces to manage shipments.
Overview & Key Metrics
Our Analysis
Service quality
Mixed delivery performance: several users report on‑time collections and early deliveries, while others describe missed pickups, delays and failures to collect.
Value for money
Pricing experiences vary: some reviewers cite competitive quotes and good prices, while others report unexpected fees, doubled charges or cancellation costs.
User experience
Many users find the website and booking process straightforward; others experienced address recognition errors, printing mistakes and unreliable tracking updates.
Product quality
Few reviewers mention item condition, but there is at least one report of a parcel arriving damaged and difficulty progressing a claim.
Communication
Communication is inconsistent: some reviews praise friendly staff and clear tracking notices, while numerous reports cite no phone contact, slow or absent responses.
Overall experience
Overall impressions are split: roughly equal numbers of satisfied customers and users who experienced significant service or support failures.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (December 2021 – September 2025).
Sent some documents
"I wanted to send some documents overseas. It was an urgent delivery and contacted ParcelCompare based on a friend’s advice. The staff there were very friendly and helpful. My packet got picked up the same day and the procedure to send went smooth. They delivered the consignment to the addressee on time. These guys are very trust worthy. I would go with them for my future requirements as well. Highly recommended. If you are sending overseas shipment for the first time, don’t forget to review the resources posted in their website with regard to the policies and items shipped. Very helpful information."
They never collected the items, overcharged me, uncommunicative
"The driver never came to collect the items on the first day and after lunch they failed to show up so I had to personally pay £25 for a taxi to get th..."
I used Parcel compare to send a picture…
"I used Parcel compare to send a picture to USA via UPS The picture was delivered damaged and in repairable. I have tried to get a number to call them..."
Unreliable tracking and incorrect quote.
"Tracking was not up to date and the..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025
Never came to pick up the parcel and…
Never came to pick up the parcel and charged me £6 to cancel the arran...
They never collected the items, overcharged me, uncommunicative
The driver never came to collect the items on the first day and after lunch they failed to show up so I had to personally pay £25 for a taxi to get th...
Very efficient service
Three days from UK to Philippines...
So you cant get me the pictures to…
So you cant get me the pictures to prove my parcel is too big or heavy? looks like your lyin...
Unreliable tracking and incorrect quote.
Tracking was not up to date and the...
I used Parcel compare to send a picture…
I used Parcel compare to send a picture to USA via UPS The picture was delivered damaged and in repairable. I have tried to get a number to call them...
website couldn't recognize address
website couldn't recognize address, changed it to correct one but when printed it was the incorrect address, multiple emails later got a refund,...
Website is user-friendly BUT no parcel
Website is user-friendly BUT where is my parcel? Collected 24 September early morning in Estepona and still at Stansted on 29 Septembe...
Good excellent service
...
Excellent service
...
Nigh on impossible to deal with anyone
Nigh on impossible to deal with anyone. When I eventually managed it and was told my consignment had been re-booked, turns out it wasn't at a...
Multiple options and competitive pricing
Multiple options and...
Great service
sourced excellent price with UPS who did exac...
No accountability from them
I had a parcel picked up from a parcel collection locker and I had to enter their code for it to be deposited. They charged me to send something to so...
everything from documents and labels…
everything from documents and labels were easy to d...
Easy to arrange
Easy to arrange, collected on time and delivered on...
Left with no signature
Left with out a signature, so I don’t get my refund…at leas...
Sent my parcel internationally through…
Sent my parcel internationally through this website collected on time a...
Failed pickup time with no warning
Failed pickup time with no warning. The tracking number is useless and they charge you £9 to cancel or amend the order. Their customer service is non...
2nd time using Parcel Compare and again…
2nd time using Parcel Compare and again found it a great website for q...
Conclusion
Reviews for ParcelCompare show a mix of reliable, timely shipments and recurring operational problems. Several customers report fast collections, clear labels and competitive quotes, while others experienced missed pickups, unanticipated fees and poor or non‑existent customer support. If you plan to use the service, keep documentation (booking confirmations, labels and photos), check cancellation and fee policies before you pay, and consider contacting the courier directly for urgent shipments. For high‑value or time‑critical items the mixed feedback suggests verifying tracking and support availability before booking.