Reviews for ParcelCompare show a mix of reliable, timely shipments and recurring operational problems. Several customers report fast collections, clear labels and competitive quotes, while others experienced missed pickups, unanticipated fees and poor or non‑existent customer support. If you plan to use the service, keep documentation (booking confirmations, labels and photos), check cancellation and fee policies before you pay, and consider contacting the courier directly for urgent shipments. For high‑value or time‑critical items the mixed feedback suggests verifying tracking and support availability before booking.
Examples from available reviews (Dec 2021 – Feb 2026).
Helpful staff picked up and delivered documents overseas on time.
“They delivered the consignment to the addressee on time.”
Driver never collected and communication about fees was poor.
“The driver never came to collect the items”
Parcel arrived damaged and customer support did not respond promptly.
“The picture was delivered damaged and in repairable.”
Tracking was out of date and the charge unexpectedly doubled.
“Tracking was not up to date and the charge was doubled without reason.”
Mixed delivery performance: several users report on‑time collections and early deliveries, while others describe missed pickups, delays and failures to collect.
Pricing experiences vary: some reviewers cite competitive quotes and good prices, while others report unexpected fees, doubled charges or cancellation costs.
Many users find the website and booking process straightforward; others experienced address recognition errors, printing mistakes and unreliable tracking updates.
Few reviewers mention item condition, but there is at least one report of a parcel arriving damaged and difficulty progressing a claim.
Communication is inconsistent: some reviews praise friendly staff and clear tracking notices, while numerous reports cite no phone contact, slow or absent responses.
Overall impressions are split: roughly equal numbers of satisfied customers and users who experienced significant service or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Payment taken but support was inaccessible and refund was delayed.
“Took my money, no customer service and no refund.”
Collection failed; reviewer incurred extra costs and received poor support.
“Friend stayed in all day and no one came.”
Parcel not delivered, multiple return charges applied and refund missing.
“They promised a refund which I have in writing but nothing has been received.”
They changed the shipping address without explanation, causing customs hold.
“they have changed the shipping address to their London address”
Paid for insurance but claim was denied and an unauthorised charge occurred.
“ParcelCompare charged me £26”
They applied hidden charges debited from my account without prior warning.
“They have loads of hidden charges”
Labels were not provided and support was robotic and unhelpful.
“I never received the parcel labels.”
Insurance claim was repeatedly delayed and ultimately refused despite documents.
“ParcelCompare took my money for full-value insurance”
Item was lost or stolen and claim was obstructed by document requests.
“My item was stolen/lost”
Import duties increased total cost to £200 and delivery remained delayed.
“it has cost us £200 to send some small gifts to Kenya”
Site error blocked labels and tracking; support only responded via chat.
“NO tracking number or labels”
They demanded large customs payments and attempted unauthorised charges.
“I was then told that I had to pay £1,500 for it to be released”
Unauthorised payment was withdrawn and the item arrived damaged.
“additional unauthorised payment withdrawn from my account”
The booking link failed and there was no way to contact them.
“the link failed. no way to contact them”
They failed to collect and provided incorrect documentation causing import taxes.
“the parcel was not ready”
Representative Anshul Kishor helped resolve FedEx delays effectively.
“Anshul Kishor, was very helpful solving the issues”
Insurance excluded second‑hand items so the reviewer lost £200.
“There's no point in getting insurance as you're not covered unless you have a receipt”
Incorrect sender address printed and support could only be contacted in writing.
“No way to correct this without cancelling the order”
They deducted triple the return price claiming higher weight without evidence.
“Apparently it was heavier than I stated which is incorrect”
Unauthorised withdrawal from account and customer service failed to resolve.
“The unauthorised withdrawal of funds from my account without any notification”
They charged significantly more claiming different dimensions and ignored disputes.
“charged £343 without any warning”
Support was poor and a delayed credit card charge occurred later.
“Charged my credit card 4 weeks after”
Goods never arrived, invoicing was incorrect and unauthorised deductions occurred.
“Goods were returned to the UK after 2.5 months”
Parcel was not collected and there was no customer service contact.
“they never showed up to collect it”
Significant unexpected additional charges were applied and support did not respond.
“charged an additional £353.15 with no warning”
Claims handler repeatedly requested the same documents without deciding.
“the claims handler keeps requesting the same proof”
Parcel was poorly packaged and they prevented uploading photos for complaints.
“insufficient packaging: wrapped in bubble wrap and stuffed with polystyrene peanuts”
Parcel not delivered, no explanation provided, and extra fees were debited.
“ParcelCompare failed to deliver my parcel and never contacted me”
Label issue left no tracking number and prevented raising a ticket.
“issue with label and no tracking number provided”
They issued an allegedly fake label, collection did not occur and contacts failed.
“They issued a fake Evri label”
Multiple unauthorised charges totalling £262.70 and shipment remained undelivered.
“charged my account multiple times without my clear consent.”
Parcel not collected for two weeks and refund has not been issued.
“They haven't picked up my parcel for two weeks”
They paid but received no parcel labels and got no responses.
“they dont answer the e-mails now”
Parcel marked lost and reviewer disputes payment after non-delivery.
“shipping service was not received”
Parcel delayed for months and ParcelCompare ignored emails and refunds.
“they are ignoring my emails”
Gift parcel arrived badly damaged and insurance claim was denied.
“the item was not usable”
Parcel abandoned at Australian customs despite weekly update emails.
“parcel has been “abandoned” at AUS Customs”
Parcel was wrongly returned, extra charges taken, and no refund issued.
“ParcelCompare have not issued a refund”
Parcel held at depot, company unresponsive and withdrew unauthorised payments.
“withdrawn multiple unauthorized payments from my account”
They charged much more than expected and provided no help.
“get twice as much taken directly out of bank”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelCompare is an online parcel comparison and booking platform that helps consumers obtain shipping quotes, arrange courier bookings and download shipping documents. The service typically aggregates courier options so users can compare prices and delivery times, and provides online booking, printable labels and tracking interfaces to manage shipments.