Reviews Analysed
22
We Collect & Analyse Reviews
ParcelCompare
Experiences & Reviews
ParcelCompare is an online parcel comparison and booking platform that helps consumers obtain shipping quotes, arrange courier bookings and download shipping documents. The service typically aggregates courier options so users can compare prices and delivery times, and provides online booking, printable labels and tracking interfaces to manage shipments.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
15d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Mixed delivery performance: several users report on‑time collections and early deliveries, while others describe missed pickups, delays and failures to collect.
Share
Mixed
22%
💰
Value for money
Pricing experiences vary: some reviewers cite competitive quotes and good prices, while others report unexpected fees, doubled charges or cancellation costs.
Share
Mixed
15%
⚡
User experience
Many users find the website and booking process straightforward; others experienced address recognition errors, printing mistakes and unreliable tracking updates.
Share
Mixed
15%
🔧
Product quality
Few reviewers mention item condition, but there is at least one report of a parcel arriving damaged and difficulty progressing a claim.
Share
Weak
1%
📞
Communication
Communication is inconsistent: some reviews praise friendly staff and clear tracking notices, while numerous reports cite no phone contact, slow or absent responses.
Share
Weak
15%
⭐
Overall experience
Overall impressions are split: roughly equal numbers of satisfied customers and users who experienced significant service or support failures.
Share
Mixed
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (December 2021 – September 2025).
Sent some documents
"I wanted to send some documents overseas. It was an urgent delivery and contacted ParcelCompare based on a friend’s advice. The staff there were very friendly and helpful. My packet got picked up the same day and the procedure to send went smooth. They delivered the consignment to the addressee on time. These guys are very trust worthy. I would go with them for my future requirements as well. Highly recommended. If you are sending overseas shipment for the first time, don’t forget to review the resources posted in their website with regard to the policies and items shipped. Very helpful information."
Amery
Collected.reviews
Dec 11, 2021
Featured for: positive pickup and helpful staff
They never collected the items, overcharged me, uncommunicative
"The driver never came to collect the items on the first day and after lunch they failed to show up so I had to personally pay £25 for a taxi to get th..."
paul laverty
Trustpilot
Sep 30, 2025
Featured for: missed collection, hidden fees, no contact
I used Parcel compare to send a picture…
"I used Parcel compare to send a picture to USA via UPS The picture was delivered damaged and in repairable. I have tried to get a number to call them..."
Andrew Martin Forrest
Trustpilot
Sep 30, 2025
Featured for: damaged delivery, delayed claims response
Unreliable tracking and incorrect quote.
"Tracking was not up to date and the..."
Nick de Jongh
Trustpilot
Sep 30, 2025
Featured for: tracking issues and unexpected charge increase
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025
E
Elizabeth Kidd
trustpilot.com
Sep 30, 2025
Never came to pick up the parcel and…
Never came to pick up the parcel and charged me £6 to cancel the arran...
p
paul laverty
trustpilot.com
Sep 30, 2025
They never collected the items, overcharged me, uncommunicative
The driver never came to collect the items on the first day and after lunch they failed to show up so I had to personally pay £25 for a taxi to get th...
M
Mrs Hallett
trustpilot.com
Sep 30, 2025
Very efficient service
Three days from UK to Philippines...
G
GARETH JONES
trustpilot.com
Sep 30, 2025
So you cant get me the pictures to…
So you cant get me the pictures to prove my parcel is too big or heavy? looks like your lyin...
N
Nick de Jongh
trustpilot.com
Sep 30, 2025
Unreliable tracking and incorrect quote.
Tracking was not up to date and the...
A
Andrew Martin Forrest
trustpilot.com
Sep 30, 2025
I used Parcel compare to send a picture…
I used Parcel compare to send a picture to USA via UPS The picture was delivered damaged and in repairable. I have tried to get a number to call them...
d
david hillon
trustpilot.com
Sep 30, 2025
website couldn't recognize address
website couldn't recognize address, changed it to correct one but when printed it was the incorrect address, multiple emails later got a refund,...
G
Gabriel Herbert
trustpilot.com
Sep 30, 2025
Website is user-friendly BUT no parcel
Website is user-friendly BUT where is my parcel? Collected 24 September early morning in Estepona and still at Stansted on 29 Septembe...
A
ASHWORTH
trustpilot.com
Sep 30, 2025
Good excellent service
...
M
Melanie
trustpilot.com
Sep 30, 2025
Excellent service
...
R
Red
trustpilot.com
Sep 30, 2025
Nigh on impossible to deal with anyone
Nigh on impossible to deal with anyone. When I eventually managed it and was told my consignment had been re-booked, turns out it wasn't at a...
P
Peter Appleton
trustpilot.com
Sep 30, 2025
Multiple options and competitive pricing
Multiple options and...
F
Franca Fairfield
trustpilot.com
Sep 30, 2025
Great service
sourced excellent price with UPS who did exac...
K
KM
trustpilot.com
Sep 30, 2025
No accountability from them
I had a parcel picked up from a parcel collection locker and I had to enter their code for it to be deposited. They charged me to send something to so...
M
Mr Simon Apsey
trustpilot.com
Sep 30, 2025
everything from documents and labels…
everything from documents and labels were easy to d...
C
Clare Pettinger
trustpilot.com
Sep 30, 2025
Easy to arrange
Easy to arrange, collected on time and delivered on...
A
Adam
trustpilot.com
Sep 30, 2025
Left with no signature
Left with out a signature, so I don’t get my refund…at leas...
I
Ismail Gniedi
trustpilot.com
Sep 30, 2025
Sent my parcel internationally through…
Sent my parcel internationally through this website collected on time a...
c
customer
trustpilot.com
Sep 30, 2025
Failed pickup time with no warning
Failed pickup time with no warning. The tracking number is useless and they charge you £9 to cancel or amend the order. Their customer service is non...
P
Paula Robb
trustpilot.com
Sep 30, 2025
2nd time using Parcel Compare and again…
2nd time using Parcel Compare and again found it a great website for q...
Conclusion
Reviews for ParcelCompare show a mix of reliable, timely shipments and recurring operational problems. Several customers report fast collections, clear labels and competitive quotes, while others experienced missed pickups, unanticipated fees and poor or non‑existent customer support. If you plan to use the service, keep documentation (booking confirmations, labels and photos), check cancellation and fee policies before you pay, and consider contacting the courier directly for urgent shipments. For high‑value or time‑critical items the mixed feedback suggests verifying tracking and support availability before booking.