Reviews for UKSoccerShop show a clear split in customer experience. Many buyers report quick delivery, helpful staff and good-quality shirts; others report serious problems including non-delivery, faulty garments (for example lettering coming off after one wash) and repeated difficulties obtaining refunds. Several complaints describe terse or slow replies and unclear returns instructions, while positive reviews mention regular order updates and fast arrival. If you consider buying, check payment and returns protections (PayPal/credit card), review the returns policy carefully and keep evidence of any faults or delivery issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Lettering fell off after one wash and refund was not provided.
“the lettering came off the back of the shirt after one wash”
Paid for order and express delivery but received no refund or communication.
“They have taken £80 from me for no product”
Company provided regular updates and the product arrived on time.
“product quality is outstanding”
High-quality, affordable Manchester City jersey with free shipping pleased my nephew.
“The quality of my Nike jersey surpassed all my expectations.”
Customers praise fast delivery and helpful staff, but many report missed or delayed deliveries, cancellations and slow or absent refunds.
Some reviewers describe affordable prices and good deals; a significant group reports poor value due to low-quality items or payments without refunds.
Ordering is straightforward for some buyers, yet others cite manual refund processes, size mismatches and unclear shipping updates.
Many customers report authentic-feeling, well-made shirts; several reviewers report faults such as printing/lettering failures or poor fabric quality.
A minority praise regular updates and helpful replies, while a larger number describe terse, delayed or absent responses and unclear returns guidance.
Reviews vary widely: numerous positive experiences with quick delivery and good products, alongside many reports of non-delivery, refunds issues and faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Assisted via email by Simon to replicate a shirt, outcome amazing.
“They helped me replicate a football shirt for my husband’s collection as a surprise”
Assisted via email by Simon to replicate a shirt, outcome amazing.
“They helped me replicate a football shirt for my husband’s collection as a surprise”
The company provided good communication, packaging and value.
“Good communication,well packaged,good value.”
The company provided good communication, packaging and value.
“Good communication,well packaged,good value.”
The service was very quick.
“very quick service”
The service was very quick.
“very quick service”
Wide choice, good prices and tracked quick delivery.
“A huge choice of shirts available.”
Wide choice, good prices and tracked quick delivery.
“A huge choice of shirts available.”
Item not delivered despite delivery notification; customer seeking refund.
“never got delivered”
Item not delivered despite delivery notification; customer seeking refund.
“never got delivered”
Great quality products with good service and clear delivery updates.
“Great quality products, good service, quick and easy to buy”
Great quality products with good service and clear delivery updates.
“Great quality products, good service, quick and easy to buy”
Product arrived quickly and was of good quality.
“Fabulous product, arrived quickly and good quality.”
Product arrived quickly and was of good quality.
“Fabulous product, arrived quickly and good quality.”
Package routed internationally then marked delivered; customer service unresponsive.
“we received a message that it had been delivered”
Package routed internationally then marked delivered; customer service unresponsive.
“we received a message that it had been delivered”
Fast order processing and would order again.
“Great experience - fast processing of order.”
Fast order processing and would order again.
“Great experience - fast processing of order.”
Card was charged but item not delivered and customer service unresponsive.
“Charged the card over $180 for a jersey and two months later, they have not delivered it.”
Easy ordering, fast delivery and an excellent quality shirt.
“Easy to order, and fast delivery.”
Easy ordering, fast delivery and an excellent quality shirt.
“Easy to order, and fast delivery.”
Everything was perfect with quick delivery; reviewer recommended them.
“Everything perfect nice quick delivery”
Everything was perfect with quick delivery.
“Everything perfect nice quick delivery 10/10 definitely recommended 👌”
Fast, well-updated service with great shirt quality and printing.
“kept up to date regularly on its process”
Order updates were regular and shirt quality was great.
“kept up to date regularly on its process”
Received wrong shirt and refund for postage was refused for weeks.
“They sent the wrong shirt.”
They sent the wrong shirt and refused required postage refunds.
“They sent the wrong shirt.”
Rugby top arrived quickly, well packaged, and tracking kept me informed.
“treacking keeping me informed of its progress.”
Rugby top arrived promptly and tracking kept me informed.
“keeping me informed of its progress”
Returned items were received but no refund and poor communication.
“I still have NO refund”
Returned goods were received but no refund and poor communication.
“I still have NO refund!!!!”
Hard-to-find 4x large shirt arrived in ten days with regular updates.
“I was kept informed all the time.”
Received a 4XL shirt in about ten days with tracking updates.
“It only took about 10 days to arrive and I was kept informed all the time.”
Reviewer called the company scammers and advised avoiding them.
“Scamers! Avoid , avoid, avoid.”
Reviewer says the company is a scam and to avoid them.
“Scamers! Avoid , avoid, avoid.Worth 0 stars.”
Great customer service with an easy solution; would use again.
“Can’t fault great customer service and easy solution”
Customer service provided an easy solution and reviewer will use again.
“Can’t fault great customer service and easy solution”
Returned shirt eight weeks ago with proof, but no refund issued.
“shirt returned to them 8 weeks ago, proof of delivery.”
Quick and easy service that met expectations.
“Quick, easy and right on target.”
Order process was quick, easy and accurate.
“Quick, easy and right on target.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UKSoccerShop is a UK-based online retailer specialising in football shirts, kits and related fan merchandise. Consumers researching the shop commonly look for information on delivery, returns, product authenticity and customer service performance.