Reviews Analysed
21
We Collect & Analyse Reviews
UKSoccerShop
Experiences & Reviews
UKSoccerShop is a UK-based online retailer specialising in football shirts, kits and related fan merchandise. Consumers researching the shop commonly look for information on delivery, returns, product authenticity and customer service performance.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
15d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Customers praise fast delivery and helpful staff, but many report missed or delayed deliveries, cancellations and slow or absent refunds.
Share
Mixed
23%
💰
Value for money
Some reviewers describe affordable prices and good deals; a significant group reports poor value due to low-quality items or payments without refunds.
Share
Weak
13%
⚡
User experience
Ordering is straightforward for some buyers, yet others cite manual refund processes, size mismatches and unclear shipping updates.
Share
Weak
7%
🔧
Product quality
Many customers report authentic-feeling, well-made shirts; several reviewers report faults such as printing/lettering failures or poor fabric quality.
Share
Mixed
19%
📞
Communication
A minority praise regular updates and helpful replies, while a larger number describe terse, delayed or absent responses and unclear returns guidance.
Share
Weak
12%
⭐
Overall experience
Reviews vary widely: numerous positive experiences with quick delivery and good products, alongside many reports of non-delivery, refunds issues and faults.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Poor quality, appalling customer service.
"I ordered a Bellingham Real Madrid kit for my 8 year old son as a gift. The kit was worn once and washed as per the instructions. I was horrified that..."
Claire Lane
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint: faulty product, poor service
Please do not use - scammers!
"Please do not use this company - they are scammers: I ordered my husband a football shirt and paid for express delivery. The money - circa £80 - was t..."
Ciara Murphy
Trustpilot
Sep 30, 2025
Featured for: Alleges payment taken, no refund
Outstanding Product Quality
"It was everything, company did brilliant, regular contact with updated info every ste..."
Lorraine Brogan
Trustpilot
Sep 30, 2025
Featured for: Positive: product quality and updates
Sergio Aguero's jersey
"I regularly buy soccer jerseys from the UKsoccershop, as my nephew is a great admirer of David Silva. He was extremely happy with my purchase for Sergio Aguero's jersey from the Manchester City squad, as it's been almost impossible to find it in his size offline. He felt a lot more confident when he came face-to-face with Sergio Aguero wearing a real jersey. It didn't matter that he lost the game – he was the most popular boy in our crew at the stadium! Sergio Aguero's jersey is the best I have ever purchased. The quality of my Nike jersey surpassed all my expectations. The price was affordable and unbeatable, especially with free shipping. I will be buying again from UKsoccershop.com.
"
Maricianna
Collected.reviews
Nov 24, 2021
Featured for: Positive: good quality, affordable price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
O
Oriane Oder
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, good quality product, the personalisation is great. I expected...
C
Ciara Murphy
trustpilot.com
Sep 30, 2025
Please do not use - scammers!
Please do not use this company - they are scammers: I ordered my husband a football shirt and paid for express delivery. The money - circa £80 - was t...
C
CHRIS COMPEGGIE
trustpilot.com
Sep 30, 2025
Great Experience
Fast Delivery. Easy ordering. Quality product. This was a gift a...
U
Unaided Spartan
trustpilot.com
Sep 30, 2025
Helpful staff
...
C
Claire Lane
trustpilot.com
Sep 30, 2025
Poor quality, appalling customer service.
I ordered a Bellingham Real Madrid kit for my 8 year old son as a gift. The kit was worn once and washed as per the instructions. I was horrified that...
A
Abbaad Mehmood
trustpilot.com
Sep 30, 2025
Amazing service
...
J
Jeroen Bagerman
trustpilot.com
Sep 30, 2025
Fake
Tshirt wrong size, and bad quality...
L
Lorraine Brogan
trustpilot.com
Sep 30, 2025
Outstanding Product Quality
It was everything, company did brilliant, regular contact with updated info every ste...
m
mike awde
trustpilot.com
Sep 30, 2025
excellent service and products
excellent servi...
M
Michael B
trustpilot.com
Sep 30, 2025
Got my Ajax jersey within a few days
Got my Ajax jersey within a few days, loo...
M
MR JAMES DELARGY
trustpilot.com
Sep 30, 2025
Great collection of football gear
Great collection of football ge...
A
Andrew Knight
trustpilot.com
Sep 30, 2025
Ordered shirts which were poor quality…
Ordered shirts which were poor quality when delivered, they didn’t match the images online, eg. Poor colour print, not fitted/shaped to fit, cheap fab...
S
Sarian Steele
trustpilot.com
Sep 30, 2025
Totally shite
Totally shite! Said they delivered my items today (Sunday) via DPD. No items delivered at all & no proof of delivery. £150 worth of kit delivered to s...
J
Jan
trustpilot.com
Sep 30, 2025
Excellent
Excellent service and quality product. V...
C
Carl
trustpilot.com
Sep 30, 2025
Goods arrived quick
Goods arrived quick,...
C
Clare C
trustpilot.com
Sep 30, 2025
Quick delivery and great quality product
Quick delivery and g...
A
Amy Sumner
trustpilot.com
Sep 30, 2025
AVOID!!!!!!
AVOID!!!!!! I ordered a football shirt from them and did not recieve it. Asked for a refund and was promise...
M
Martin Gray
trustpilot.com
Sep 30, 2025
Uk soccershop is a shocking company…
Uk soccershop is a shocking company stay well clear of this company they just take your money send out faulty football tops and don't refund you custo...
M
Mr D B
trustpilot.com
Sep 30, 2025
Very disappointing company
Very disappointing company. Placed an order for a concept football shirt. They offered next day delivery at an expensive price but it was for a birthd...
H
Hany Tarek
trustpilot.com
Sep 30, 2025
Football t shirt
It was great service and quick delivery and...
Conclusion
Reviews for UKSoccerShop show a clear split in customer experience. Many buyers report quick delivery, helpful staff and good-quality shirts; others report serious problems including non-delivery, faulty garments (for example lettering coming off after one wash) and repeated difficulties obtaining refunds. Several complaints describe terse or slow replies and unclear returns instructions, while positive reviews mention regular order updates and fast arrival. If you consider buying, check payment and returns protections (PayPal/credit card), review the returns policy carefully and keep evidence of any faults or delivery issues.