Customers either get fast deliveries with clear tracking and are happy with the shirt quality, or they face delivery and refund issues that never get resolved. Several buyers praised helpful email support with custom printing and sizing. Overall, feedback splits sharply between smooth, quick orders and complaints about missing items and refunds not paid.
Examples from available reviews (Nov 2021 – Feb 2026).
Great quality products with good service and clear delivery updates.
“Great quality products, good service, quick and easy to buy”
Order updates were regular and shirt quality was great.
“kept up to date regularly on its process”
Card was charged but item not delivered and customer service unresponsive.
“Charged the card over $180 for a jersey and two months later, they have not delivered it.”
Lettering fell off after one wash and refund was not provided.
“the lettering came off the back of the shirt after one wash”
Many reviews mention quick processing and fast dispatch when orders go through. A large set of complaints describes parcels marked as delivered but not received, wrong items arriving, or returns confirmed with no refund. Several reviewers said they escalated to payment disputes after long periods with no reply.
Some buyers call the prices competitive and the quick delivery good value. Value comes up less often than delivery and refund issues. A smaller group said quality faults or incorrect items made the purchase feel poor value.
Buyers often liked the simple ordering process and the broad shirt selection. Multiple reviews point to frequent tracking updates and clear progress emails. Others mention cancelled orders, trouble accessing the site, or production delays that pushed orders beyond the promised delivery window.
Many customers describe shirts that feel authentic, with accurate printing and good fabric. Another group reports problems such as lettering peeling after washing, weak stitching, missing pieces, and incorrect sizing. These issues often led to return disputes and refund requests.
Numerous reviews mention tracking emails and staff reaching out to fix sizing or customisation problems. At the same time, many complaints describe emails going unanswered, phone lines closed, and refusals to share tracking or send return labels. In these reports, questions about refunds often stayed unresolved.
Reviews are strongly split between smooth, fast orders with acceptable products and unresolved delivery or refund problems. Positive feedback focuses on speed, tracking, and helpful support. Negative feedback centres on items not arriving, refunds not paid, and the company not responding.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Assisted via email by Simon to replicate a shirt, outcome amazing.
“They helped me replicate a football shirt for my husband’s collection as a surprise”
Assisted via email by Simon to replicate a shirt, outcome amazing.
“They helped me replicate a football shirt for my husband’s collection as a surprise”
The company provided good communication, packaging and value.
“Good communication,well packaged,good value.”
The company provided good communication, packaging and value.
“Good communication,well packaged,good value.”
The service was very quick.
“very quick service”
The service was very quick.
“very quick service”
Wide choice, good prices and tracked quick delivery.
“A huge choice of shirts available.”
Wide choice, good prices and tracked quick delivery.
“A huge choice of shirts available.”
Item not delivered despite delivery notification; customer seeking refund.
“never got delivered”
Item not delivered despite delivery notification; customer seeking refund.
“never got delivered”
Great quality products with good service and clear delivery updates.
“Great quality products, good service, quick and easy to buy”
Great quality products with good service and clear delivery updates.
“Great quality products, good service, quick and easy to buy”
Product arrived quickly and was of good quality.
“Fabulous product, arrived quickly and good quality.”
Product arrived quickly and was of good quality.
“Fabulous product, arrived quickly and good quality.”
Package routed internationally then marked delivered; customer service unresponsive.
“we received a message that it had been delivered”
Package routed internationally then marked delivered; customer service unresponsive.
“we received a message that it had been delivered”
Fast order processing and would order again.
“Great experience - fast processing of order.”
Fast order processing and would order again.
“Great experience - fast processing of order.”
Card was charged but item not delivered and customer service unresponsive.
“Charged the card over $180 for a jersey and two months later, they have not delivered it.”
Easy ordering, fast delivery and an excellent quality shirt.
“Easy to order, and fast delivery.”
Easy ordering, fast delivery and an excellent quality shirt.
“Easy to order, and fast delivery.”
Everything was perfect with quick delivery; reviewer recommended them.
“Everything perfect nice quick delivery”
Everything was perfect with quick delivery.
“Everything perfect nice quick delivery 10/10 definitely recommended 👌”
Fast, well-updated service with great shirt quality and printing.
“kept up to date regularly on its process”
Order updates were regular and shirt quality was great.
“kept up to date regularly on its process”
Received wrong shirt and refund for postage was refused for weeks.
“They sent the wrong shirt.”
They sent the wrong shirt and refused required postage refunds.
“They sent the wrong shirt.”
Rugby top arrived quickly, well packaged, and tracking kept me informed.
“treacking keeping me informed of its progress.”
Rugby top arrived promptly and tracking kept me informed.
“keeping me informed of its progress”
Returned items were received but no refund and poor communication.
“I still have NO refund”
Returned goods were received but no refund and poor communication.
“I still have NO refund!!!!”
Hard-to-find 4x large shirt arrived in ten days with regular updates.
“I was kept informed all the time.”
Received a 4XL shirt in about ten days with tracking updates.
“It only took about 10 days to arrive and I was kept informed all the time.”
Reviewer called the company scammers and advised avoiding them.
“Scamers! Avoid , avoid, avoid.”
Reviewer says the company is a scam and to avoid them.
“Scamers! Avoid , avoid, avoid.Worth 0 stars.”
Great customer service with an easy solution; would use again.
“Can’t fault great customer service and easy solution”
Customer service provided an easy solution and reviewer will use again.
“Can’t fault great customer service and easy solution”
Returned shirt eight weeks ago with proof, but no refund issued.
“shirt returned to them 8 weeks ago, proof of delivery.”
Quick and easy service that met expectations.
“Quick, easy and right on target.”
Order process was quick, easy and accurate.
“Quick, easy and right on target.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UKSoccerShop is a UK-based online retailer that sells football shirts, replica kits, and personalised printing. It lists shirts for clubs and national teams, with name-and-number customisation on many items. The site shows delivery options and takes major cards and PayPal. It ships within the UK and internationally, and provides email and phone details for customer support.