Reviews for UKSoccerShop show a clear split in customer experience. Many buyers report quick delivery, helpful staff and good-quality shirts; others report serious problems including non-delivery, faulty garments (for example lettering coming off after one wash) and repeated difficulties obtaining refunds. Several complaints describe terse or slow replies and unclear returns instructions, while positive reviews mention regular order updates and fast arrival. If you consider buying, check payment and returns protections (PayPal/credit card), review the returns policy carefully and keep evidence of any faults or delivery issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Lettering fell off after one wash and refund was not provided.
“the lettering came off the back of the shirt after one wash”
Paid for order and express delivery but received no refund or communication.
“They have taken £80 from me for no product”
Company provided regular updates and the product arrived on time.
“product quality is outstanding”
High-quality, affordable Manchester City jersey with free shipping pleased my nephew.
“The quality of my Nike jersey surpassed all my expectations.”
Customers praise fast delivery and helpful staff, but many report missed or delayed deliveries, cancellations and slow or absent refunds.
Some reviewers describe affordable prices and good deals; a significant group reports poor value due to low-quality items or payments without refunds.
Ordering is straightforward for some buyers, yet others cite manual refund processes, size mismatches and unclear shipping updates.
Many customers report authentic-feeling, well-made shirts; several reviewers report faults such as printing/lettering failures or poor fabric quality.
A minority praise regular updates and helpful replies, while a larger number describe terse, delayed or absent responses and unclear returns guidance.
Reviews vary widely: numerous positive experiences with quick delivery and good products, alongside many reports of non-delivery, refunds issues and faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Company contacted customer to find a size solution; US shipping was good.
“contacted me immediately”
Company contacted reviewer to resolve size issue and shipped well to US.
“They contacted me immediately and we found a perfect solution”
Company refused to provide return label and ignored refund requests.
“they won't provide a return label to send the item back.”
Advertised 'next working day' delivery was misleading and unresponsive.
“product page screams options of "Next working day delivery”
They shipped to an incomplete address and refused tracking or proof.
“They refused to provide: • tracking information • proof of delivery”
Kit arrived missing socks despite product description and poor support.
“it arrived without socks.”
Paid but did not receive the shirt and site became unreachable.
“They have taken my money and I have received nothing”
Fast delivery and good quality personalised product.
“Fast delivery, good quality product”
Paid for order and express delivery but received no refund or communication.
“They have taken £80 from me for no product”
Fast delivery, easy ordering and a quality gift that was loved.
“Fast Delivery. Easy ordering. Quality product.”
The reviewer found the staff helpful overall.
“Helpful staff”
Lettering fell off after one wash and refund was not provided.
“the lettering came off the back of the shirt after one wash”
The reviewer experienced amazing service from the company.
“Amazing service”
Received wrong-sized shirt with poor quality; reviewer called it a ripoff.
“Tshirt wrong size, and bad quality.”
Company provided regular updates and the product arrived on time.
“product quality is outstanding”
Reviewer praised the excellent service and product quality.
“excellent service and products”
Received Ajax jersey within a few days and was impressed.
“Got my Ajax jersey within a few days”
Reviewer praised the wide selection of football gear for all teams.
“Great collection of football gear, any team any place any where”
Shirts were poor quality and required a manual refund process.
“poor colour print, not fitted/shaped to fit, cheap fabric.”
Delivery was reported but items were not received and may be misdelivered.
“No items delivered at all & no proof of delivery.”
Pleased with service and product quality; would use again.
“Excellent service and quality product.”
Goods arrived quickly and were sold at a good price.
“Goods arrived quick, and at a nice price.”
Product had great quality and arrived quickly.
“Quick delivery and great quality product”
Order not received and refund delayed, requiring a PayPal dispute.
“did not recieve it.”
Received faulty top and poor customer service prevented refund.
“all the stitching came away from the collar”
Paid for next-day delivery but shipping delays extended weeks.
“We paid for next day delivery”
Great service, quick delivery and authentic-feeling t-shirt quality.
“the t shirt quality feels amazing, authentic”
Returned items with proof but company refused to refund £105.
“Came to £105 but they refused to give me a refund!”
Returned an oversized top but no refund has been received.
“No sign of my money.”
Order cancelled after payment despite repeated email exchanges.
“They just said my order was cancelled with absolutely not reason to give me.”
Express item shows as shipped but not delivered and no response.
“the item has now been on “shipped” for over a week.”
Returned poor-quality jacket but still no refund after months.
“Still to this day no refund they have kept my money.”
Order delayed for 48 days with clearance issues and no refund.
“I still didn't received the shirt.”
Cancellation ignored and no replies, causing financial and timing issues.
“was told it would be too late.”
Ordered kits and never received them; no responses and no refund.
“Absolute fraud of a company - don’t respond to emails/complaints”
Returned goods acknowledged but refund not processed and owner didn't reply.
“whoever signed for my return of goods doesn’t work there.”
Phone lines closed and emails unanswered; poor printing and alleged fakes.
“Wish I could give them 0. Useless company.”
They allegedly sell shirts without genuine player namesets and deny sales.
“they are a scam.”
Received wrong squad number and emails about return were ignored.
“They sent me number 14 on the back but he wears number 17.”
Promised next-day delivery took over a week due to production delay.
“You order a shirt for next working day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UKSoccerShop is a UK-based online retailer specialising in football shirts, kits and related fan merchandise. Consumers researching the shop commonly look for information on delivery, returns, product authenticity and customer service performance.