Reviews Analysed
21
We Collect & Analyse Reviews
Sweaty Betty
Experiences & Reviews
Sweaty Betty is a UK-based women’s activewear retailer founded in 1998, operating an e-commerce site and physical stores across the UK and internationally. The brand sells leggings, tops, outerwear and accessories, and offers online ordering, returns and customer support channels. People searching reviews typically look for product durability, sizing, delivery and service responsiveness when considering purchases from Sweaty Betty.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
17d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Mixed experiences: some customers praise helpful staff who resolve issues quickly, while many report delays, lost orders and slow refunds.
Share
Mixed
25%
💰
Value for money
Perceptions of value vary: a few goodwill gestures noted, but several customers complained about high prices or incorrect/reduced refund amounts.
Share
Weak
5%
⚡
User experience
Multiple reviewers report difficulties with online processes—confusing returns, chat-bot failures and lack of phone support affecting usability.
Share
Weak
14%
🔧
Product quality
Most customers praise the clothing, but isolated faults (stitching, faulty zips) are reported; those faults were often replaced or repaired.
Share
Mixed
5%
📞
Communication
Frequent complaints about unresponsive channels: unanswered emails, ineffective bots and long chat waits, although some agents are highlighted positively.
Share
Weak
25%
⭐
Overall experience
Overall impressions are inconsistent: many like the products, but variable service and contact issues lead to mixed satisfaction.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
workout tops, leggings, shoes, and tanks
"This has been my favorite shop for workout tops, leggings, shoes, and tanks. I have enjoyed quality products at competitive prices, quick deliveries and outstanding service from the support team. Everything arrived in good condition and as stated on the order. However, my most recent purchase was full of disappointments. The prices were a bit high and they also delivered the wrong parcel. Instead of workout clothes, there were underwear. I wondered how this happened. When I contacted the support team , they were unresponsive. It was very daunting trying to fill return forms, reaching out to them almost daily that I almost gave up. I wouldn't wish anyone to go through the same. "
Sara Myles
Collected.reviews
Dec 01, 2021
Featured for: Mixed service, wrong parcel, unresponsive support
It’s been 9 weeks and refund not sorted…
"It’s been 9 weeks and still SB have not processed my refund. They do not reply to emails and their live chat directs you to send an emai..."
Georgehenry
Trustpilot
Sep 30, 2025
Featured for: Long refund delay, no replies
Sara
"I purchased leggings and a couple of tops. I went to put on the leggings and realised I had purchased a size S instead of a M. I contacted Sara to exp..."
Michele Dutton
Trustpilot
Sep 30, 2025
Featured for: Fast in-store resolution by named assistant
Contacted Sweaty Betty as the stitching…
"Contacted Sweaty Betty as the stitching on my new leggings was coming away. Really impressed with the service from..."
Mrs J
Trustpilot
Sep 30, 2025
Featured for: Product fault replaced; good agent
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Georgehenry
trustpilot.com
Sep 30, 2025
It’s been 9 weeks and refund not sorted…
It’s been 9 weeks and still SB have not processed my refund. They do not reply to emails and their live chat directs you to send an emai...
M
Michele Dutton
trustpilot.com
Sep 30, 2025
Sara
I purchased leggings and a couple of tops. I went to put on the leggings and realised I had purchased a size S instead of a M. I contacted Sara to exp...
S
Surrey shopper
trustpilot.com
Sep 30, 2025
Missing order - impossible to resolve
I ordered an item and it has not been delivered after almost 2 weeks . I have now tried to get through to them to ask them what has happened and have...
D
DIANNE REILLY
trustpilot.com
Sep 30, 2025
Had a great experience with Thea who…
Had a great experience with...
A
Alexandra Noden
trustpilot.com
Sep 30, 2025
Wonderful customer service from Gemma K
I had wonderful customer service from their online chat service. I ordered some leggings which didn’t arrive so I contacted them about it. It appeared...
K
Kitty
trustpilot.com
Sep 30, 2025
Can't rely on their logistics
I ordered two items in the sale, order confirmed and expected them to receive them before I went on holiday. Just one item arrived and I had to contac...
S
Sue Hogan
trustpilot.com
Sep 30, 2025
Awful customer service
I made my first order last week as a present for a friend. Unfortunately after I bought items I realised the address had gone very wrong with half of...
M
Miss trisha barr
trustpilot.com
Sep 30, 2025
Chat online
Although it is frustrating you can’t speak to anyone and there is a bit of a wait on chat , it was worth it for me contacte...
T
Tina Stallard
trustpilot.com
Sep 30, 2025
Gemma helped me sort out a problem with…
Gemma helped me sort out a problem with my account. I am giving four stars instead of five because it should have been addressed sooner, but once I co...
J
Jo P
trustpilot.com
Sep 30, 2025
Dreadful customer service
Dreadful customer service. Order lost in transit, it happens, we’re all human. But the customer service to get the refund…. Appalling! No other word f...
H
Hannah
trustpilot.com
Sep 30, 2025
Awful
Awful, missing items from order with no notification and dreadful, illiterate “customer service...
A
Amanda Hutchings
trustpilot.com
Sep 30, 2025
Clothes 😀 Customer Service 🤔
Love the clothes but the customer service needs improving! Finally managed to access online chat today to resolve an issue (thanks Gemma) bu...
J
Jill
trustpilot.com
Sep 30, 2025
No customer service...LITERALLY not possible to contact them
I literally CAN NOT FIND A WAY TO CONTACT THIS COMPANY. I was a loyal customer for a long time but this will absolutely be my last order. Gone to retu...
M
Mrs J
trustpilot.com
Sep 30, 2025
Contacted Sweaty Betty as the stitching…
Contacted Sweaty Betty as the stitching on my new leggings was coming away. Really impressed with the service from...
S
Sarah Batty
trustpilot.com
Sep 30, 2025
Oh dear
Oh dear, what had happened to Sweaty Betty? I’ve been a loyal customer for many years but purchasing clothes from them now is a complete headache. The...
G
Gail Ferguson
trustpilot.com
Sep 30, 2025
Thank you Emily for your excellent…
Thank you Emily for your excellent customer...
H
Helen S
trustpilot.com
Sep 30, 2025
Thank you Charlotte…
After being disconnected with Charlotte on a live chat, she then emailed me. After checking my return a...
k
kholland
trustpilot.com
Sep 30, 2025
I would vote lower if I could
I would vote lower if I could. Do not shop online with sweaty Betty. I was waiting 5 weeks for an order that was sent out twice. Customer service are...
A
Anon
trustpilot.com
Sep 30, 2025
Excellent
Contacted Sweaty Betty as the zip on my Nimbus coat was faulty (otherwise the coat is fab). Really impressed with the service, Sophie C was super help...
G
Gemma Dudley
trustpilot.com
Sep 30, 2025
Very slow customer service
Very slow customer service, especially during sales and other busy periods. Fed up of being to...
Conclusion
Reviews show a consistent pattern: product fit and style are regularly praised, but customer contact and fulfilment are inconsistent. Numerous customers report long waits, missing deliveries or delayed refunds, yet several named support agents resolved issues promptly when contact was made. There are isolated reports of product faults (stitching, zips) that were resolved by replacement or repair. If you consider buying, factor in potential contact delays and keep order records; some reviewers recommended using third‑party retailers for smoother logistics.