Reviews show a consistent pattern: product fit and style are regularly praised, but customer contact and fulfilment are inconsistent. Numerous customers report long waits, missing deliveries or delayed refunds, yet several named support agents resolved issues promptly when contact was made. There are isolated reports of product faults (stitching, zips) that were resolved by replacement or repair. If you consider buying, factor in potential contact delays and keep order records; some reviewers recommended using third‑party retailers for smoother logistics.
Examples from available reviews (Jan 2018 – Feb 2026).
Mostly good products and delivery, but recent order was wrong and support unresponsive.
“they were unresponsive.”
SB hasn't processed my refund and offers unresponsive customer service.
“It’s been 9 weeks and still SB have not processed my refund.”
Staff member Sara quickly exchanged my leggings and resolved the issue.
“It was all sorted the same day with the correct size being held in store for me.”
Anne-Marie arranged a replacement for faulty stitching promptly.
“Really impressed with the service from Anne-Marie.”
Mixed experiences: some customers praise helpful staff who resolve issues quickly, while many report delays, lost orders and slow refunds.
Perceptions of value vary: a few goodwill gestures noted, but several customers complained about high prices or incorrect/reduced refund amounts.
Multiple reviewers report difficulties with online processes—confusing returns, chat-bot failures and lack of phone support affecting usability.
Most customers praise the clothing, but isolated faults (stitching, faulty zips) are reported; those faults were often replaced or repaired.
Frequent complaints about unresponsive channels: unanswered emails, ineffective bots and long chat waits, although some agents are highlighted positively.
Overall impressions are inconsistent: many like the products, but variable service and contact issues lead to mixed satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Goods arrived quickly with beautiful colours and well made.
“beautiful colours and well made”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sweaty Betty is a UK-based women’s activewear retailer founded in 1998, operating an e-commerce site and physical stores across the UK and internationally. The brand sells leggings, tops, outerwear and accessories, and offers online ordering, returns and customer support channels. People searching reviews typically look for product durability, sizing, delivery and service responsiveness when considering purchases from Sweaty Betty.