Shoppers often call out individual staff members and online agents for fast, effective help. Many reviews mention late or missing deliveries, refunds that never go through, and trouble reaching support. Customers praise the look and fit of the clothes, while others report seams coming apart, holes, or leggings tearing after little wear. Problems with returns and unexplained cancellations show up often in low-rated reviews.
Examples from available reviews (Jan 2018 – Feb 2026).
Lena guided us to ideal yoga pants and provided excellent service.
“Lena is AWESOME!! She guided myself and my friend to find our perfect yoga pants!!”
Evri lost my parcel but Sweaty Betty reordered and responded quickly.
“I am very pleased with the quick response from Sweaty Betty and the way they handled my complaint.”
Order never arrived and multiple contact attempts received no response.
“They have taken my money but not supplied goods.”
SB hasn't processed my refund and offers unresponsive customer service.
“It’s been 9 weeks and still SB have not processed my refund.”
Several reviews name shop staff and chat agents who fixed issues quickly and offered tailored help. Other customers describe store visits where staff ignored them, refused to help, or acted rudely. Across locations, in-store service draws both repeated praise and repeated complaints.
Some customers say the products look and fit great and felt worth the price when they bought them. Others report pricey leggings and tops that didn’t last, pointing to holes, split seams, or changes in fabric composition. Comments about durability slipping appear often alongside compliments on style.
Some buyers describe straightforward online ordering, quick delivery, and easy returns, helped by clear packaging and size guides. More reviews talk about delayed, missing, or cancelled orders and not being able to reach customer service by phone or chat. Mentions of return labels and website downloads appear too, but less often than delivery and contact problems.
Many customers like the design, colours, and fit, and say items feel well made. Recurring complaints mention fast wear, holes, and leggings tearing after short use. Several reviews also point to fabric changes and uneven durability.
The main negative thread is no replies, support channels that can’t be reached, and charges or cancellations with no explanation. Several reviewers describe long waits for refunds or no response after repeated attempts to get in touch. A smaller group reports quick email or live-chat replies and clear follow-up once staff stepped in.
Positive reviews highlight helpful named staff and chat support that sorted out orders and exchanges. Negative reviews focus on lost parcels, long refund delays, and customer service that’s hard to reach. Overall, the reviews swing between problems being resolved well and issues left hanging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Goods arrived quickly with beautiful colours and well made.
“beautiful colours and well made”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sweaty Betty is a womenswear retailer focused on activewear and athleisure. It sells leggings, sports bras, tops, and outer layers online and in boutiques. The website lists product details, size guides, and delivery choices for UK and international customers. Support is available through live chat and email, and the company offers standard courier delivery and in-store collection.