Reviews show a consistent pattern: product fit and style are regularly praised, but customer contact and fulfilment are inconsistent. Numerous customers report long waits, missing deliveries or delayed refunds, yet several named support agents resolved issues promptly when contact was made. There are isolated reports of product faults (stitching, zips) that were resolved by replacement or repair. If you consider buying, factor in potential contact delays and keep order records; some reviewers recommended using third‑party retailers for smoother logistics.
Examples from available reviews (Jan 2018 – Feb 2026).
Mostly good products and delivery, but recent order was wrong and support unresponsive.
“they were unresponsive.”
SB hasn't processed my refund and offers unresponsive customer service.
“It’s been 9 weeks and still SB have not processed my refund.”
Staff member Sara quickly exchanged my leggings and resolved the issue.
“It was all sorted the same day with the correct size being held in store for me.”
Anne-Marie arranged a replacement for faulty stitching promptly.
“Really impressed with the service from Anne-Marie.”
Mixed experiences: some customers praise helpful staff who resolve issues quickly, while many report delays, lost orders and slow refunds.
Perceptions of value vary: a few goodwill gestures noted, but several customers complained about high prices or incorrect/reduced refund amounts.
Multiple reviewers report difficulties with online processes—confusing returns, chat-bot failures and lack of phone support affecting usability.
Most customers praise the clothing, but isolated faults (stitching, faulty zips) are reported; those faults were often replaced or repaired.
Frequent complaints about unresponsive channels: unanswered emails, ineffective bots and long chat waits, although some agents are highlighted positively.
Overall impressions are inconsistent: many like the products, but variable service and contact issues lead to mixed satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
My order was repeatedly delayed and customer service was unreachable.
“I was waiting 5 weeks for an order that was sent out twice.”
Sophie arranged a quick replacement for a faulty coat zip and impressed me.
“Really impressed with the service, Sophie C was super helpful and arranged a replacement extremely quickly.”
Customer service is very slow during busy periods and understaffed.
“Very slow customer service, especially during sales and other busy periods.”
No customer service contact despite promised callbacks and delays.
“Worse customer service I have ever encountered”
Order never arrived and support channels were unreachable.
“No items ever received”
Order confirmed then cancelled with no explanation, other items arrived.
“order cancelled and no reason given!”
Leggings costing about £80 came apart after a month; store did nothing.
“has come apart after a month”
Reviewer says leggings quality has noticeably declined.
“Quality.....way down especially on leggings”
Charged £95 for a cancelled order and received no meaningful customer support.
“£95 is still on my account”
Leggings now tear quickly and overall quality has declined despite price.
“it teared so quickly”
Shipping was very late and a recent order never shipped, disappointing.
“Non existent customer service”
Order placed on 8 January never arrived and received no replies.
“still haven't received anything.”
Two tops developed holes after brief wear and were refused a refund.
“developed holes when worn for a few hours”
Order placed 19 December still undelivered and customer received no replies.
“still haven’t received it”
Order never arrived and multiple contact attempts received no response.
“They have taken my money but not supplied goods.”
Customer service lacked phone support and replied with generic emails.
“Customer service is lacking in every way possible.”
Missing orders, no credits on returns and no customer support contacts.
“This company has no customer care!”
Received someone else's order and customer service did not respond.
“received somebody else's order instead!”
Great website and clothes delivered in lovely packaging.
“delivered in lovely packaging”
Fast service and an excellent product.
“Fast service excellent product.”
A missing item went unresolved after repeated contact for two weeks.
“I have reached out to them repeatedly for two weeks now.”
This has been my favorite shop for workout tops, leggings, shoes, and tanks. I have enjoyed quality products at competitive prices, quick deliveries and outstanding service from the support team. Everything arrived in good condition and as stated on the order. However, my most recent purchase was full of disappointments. The prices were a bit high and they also delivered the wrong parcel. Instead of workout clothes, there were underwear. I wondered how this happened. When I contacted the support team , they were unresponsive. It was very daunting trying to fill return forms, reaching out to them almost daily that I almost gave up. I wouldn't wish anyone to go through the same.
Product matched description, priced well and delivered promptly.
“Great product, just as described.”
Online orders arrive faster than expected and returns are easy.
“really easy to return with no hassle”
Returned items were never credited and customer support was unreachable.
“My account was NEVER credited and I cannot reach them by phone.”
Returns were impossible online and customer service failed to provide labels.
“there is no shipping return label in the box, you can't start return online.”
Returned items received but refund had not been issued despite chasing.
“I still haven't had my refund”
Reviewer consistently finds the products to be beautiful quality.
“Always beautiful quality”
Clothing liked, but my return went unacknowledged for around two months.
“I returned a dress by mail during the pandemic about two months ago, and heard nothing since.”
Shop was pleasant and staff became helpful once engaged during fittings.
“Tried on a few pairs of leggings and left with a winner!”
Recent pants fabric composition changed and shipping suffered long delays.
“there is more bamboo in their fabric....i would prefer cotton...also their shipping is the worst”
Staff gave wrong information leading to incorrect phone orders.
“given the wrong information at the 23rd street store”
Helpful and friendly staff provided an enjoyable shopping experience.
“The staff were great.”
Staff were rude and unhelpful despite a large purchase.
“Terrible customer service.”
Staff approached the reviewer while they were merely browsing.
“I was literally just browsing”
Helpful, knowledgeable and friendly staff assisted without being pushy.
“so helpful and very knowledgeable”
Store said they'd keep the reviewer's left umbrella under the till.
“they'd put it under the till”
Staff ignored the reviewer while they browsed, providing poor service.
“The staff ignored me completely”
Reviewer found the clothing acceptable but was blatantly ignored by staff.
“customer service was awful.”
Sales staff ignored and dismissed the reviewer on multiple visits.
“sales staff has ignored me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Sweaty Betty is a UK-based women’s activewear retailer founded in 1998, operating an e-commerce site and physical stores across the UK and internationally. The brand sells leggings, tops, outerwear and accessories, and offers online ordering, returns and customer support channels. People searching reviews typically look for product durability, sizing, delivery and service responsiveness when considering purchases from Sweaty Betty.