Reviews show customers commonly receive good photo quality, well-packaged products and a straightforward website or app experience. Many reviewers highlight frequent promotions and perceived value for money when ordering prints, books or canvases. A small subset report delivery or tracking failures and one-off damaged or creased prints, sometimes coupled with customer-service frustrations. Prospective buyers should weigh the generally positive quality and ease of use against occasional delivery or support issues and consider ordering with extra lead time for important events.
Examples from available reviews (Mar 2023 – Feb 2026).
Snapfish delivered vibrant, well-packaged canvas prints with good customer communication.
“the colours came out beautifully vibrant on high-quality canvases”
Delayed order not tracked and customer service failed to resolve delivery.
“There is no way of tracking the item”
App was easy to use and delivery was very quick.
“Easy to use app and super quick delivery. Prints are perfect”
Books arrived promptly, well packaged and good quality.
“Prompt delivery.good quality books.well packaged no bent corner s.”
Most reviewers describe fast, efficient order processing and reasonable delivery times; a small number report missed deliveries and reshipment problems.
Reviewers frequently mention good prices and special offers, noting acceptable quality for cost; isolated complaints cite extra local expenses.
Users report an easy-to-use website/app and straightforward upload flow; a minority raise concerns about lack of tracking and stressful orders.
Most customers praise vibrant, well-produced prints, books and canvases, often well packaged; a few report creased or damaged items on arrival.
Several reviews note helpful order updates and confirmation emails; one detailed review describes poor customer support and unresolved delivery issues.
Overall sentiment is positive with repeat customers praising quality and speed; isolated negative cases relate to delivery failures or damaged prints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Custom puzzle arrived very dark, blurry and difficult to assemble.
“It came out extremely dark & the background blurred”
Live chat has been offline and contacting the company is impossible.
“Impossible to contact the company.”
Ordered framed prints but received unframed rolled prints instead.
“both arrived rolled, unframed”
Christmas cards were late, tracking inaccurate and guarantee failed.
“the cards are still not here”
One calendar arrived damaged and customer service delayed resolving it.
“Their customer service is terrible.”
Received a poor-quality large print and customer service refused refunds.
“They will not issue refunds.”
Chat service was rude and delivery marked as delivered to wrong address.
“snappfish delivered via amazon delivery to WRONG ADDRESS WRONG ROAD”
Memorial blanket cost far more than advertised and management didn't respond.
“Charged me $70 more than advertised”
Order delayed with only chat support; order cancelled without replacement.
“They ended up just canceling my order”
Recent canvas orders differed in backing and were disappointing.
“I just received 2 more I had done and am very unhappy with them.”
Photo print was wrong and customer service refused a refund, offering credit.
“I asked for a full refund but they refused to give me one.”
Canvas was mounted incorrectly and there was no way to contact customer service.
“Do Not Use Snapfish!!”
Printing was poor and the company blamed the customer.
“Bad printing and they blamed ME.”
Prints arrived wavy repeatedly and customer service did not respond.
“they arrived wavy”
Charged excessive shipping fees and items that should have shipped together were charged separately.
“they offer you codes for discounts but then over charge you for shipping costs”
Created a photobook easily and partner was delighted.
“The process was very straightforward”
Efficient service, good quality and affordable price.
“Efficiency, quality and good price”
Good service with helpful order updates and competitive prices.
“Always a good service, kept informed of the orders progress”
Very happy with service and beautiful photo quality.
“Beautiful photos”
Quick, efficient service producing good quality photos.
“A quick and efficient service with good quality photos”
Excellent service, high quality and speedy production recommended.
“Excellent service, super quality, very speedy production.”
Photos for memorial were brilliant and evoked many memories.
“Various Prints made for each of her 8 decades were brilliant”
Easy to upload and arrived in good time.
“Easy to upload and arrived in good time”
Books arrived promptly, well packaged and good quality.
“Prompt delivery.good quality books.well packaged no bent corner s.”
Good value and easy to use for storing favourite photos.
“Great value. Simple to use and great way of storing my favourites photos.”
Reviewer praised the company's great service.
“Just great service!!”
App was easy to use and delivery was very quick.
“Easy to use app and super quick delivery. Prints are perfect”
Easy to use with quick delivery and good quality.
“Easy to use, quick delivery, good quality”
Low-cost prints ready quickly with good quality and service.
“Great offer for prints at 1p each”
Photos exceeded expectations and reviewer is very pleased.
“I was amazed at how the photos turned out”
Delayed order not tracked and customer service failed to resolve delivery.
“There is no way of tracking the item”
Photo arrived creased and was unusable.
“The photo came creased which made it useless.”
Excellent photo quality and reliable delivery.
“Excellent photos and delivery”
Service was quick and easy to use; pictures are brilliant.
“Very quick and easy to use. Pictures are brilliant”
Very pleased with the tasteful end-product and reasonable delivery time.
“Very pleased with end-product as it was very tastefully done”
Large canvas prints had poor colours, sagging and creases.
“One has loose saggy canvas that looks horrible on the wall.”
4x6 prints were cropped badly and company demanded payment for reprints.
“Cut the tops off my 4x6 prints”
Preview showed ample margins but the printed book cut off names and dates.
“a lot of the writing of the names and stuff had been chopped off”
Photos arrived grainy and misaligned within the white border.
“The quality of the photo is very grainy”
Ordered collages arrived misaligned and overall service was poor.
“Terrible quality, terrible service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Snapfish is an online photo-printing service that enables customers to upload images via web or mobile to create prints, photo books, canvases and personalised photo merchandise. The platform commonly runs promotional offers and provides postage options; many users consult reviews for product quality, delivery reliability and ease of use before ordering.