Many customers describe fast ordering, an easy design process, and often strong photo results. A large group of reviews points to repeat problems such as print defects, incorrect sizing, and items arriving damaged. Delivery and support vary widely, ranging from quick replacements to orders that are missed or delivered to the wrong place. Overall, the reviews show a clear split between high marks for ease of use and low marks when fulfilment or quality goes wrong.
Examples from available reviews (Mar 2023 – Mar 2026).
Books arrived promptly, well packaged and good quality.
“Prompt delivery.good quality books.well packaged no bent corner s.”
Product was badly cropped and the company refused a full refund.
“The product they sent me was severely cut off even though I had the image within the yellow lines.”
Paid for faster delivery but cards arrived late and support failed.
“Customer service is non-existent”
Photos printed in low quality due to hidden upload settings and poor support.
“upload in high quality on their website which is hidden under 'upload preferences”
Many reviews mention fast production and quick shipping on routine orders. Another group describes late deliveries, packages sent to the wrong address, split shipments, and cancelled orders. Some examples show free replacements, while others end with issues still unresolved.
Several reviewers point to low-cost print deals and affordable photobook options. Recurring complaints focus on high or separate shipping charges and unexpected add-on costs for certain items. A handful of reviews also mention advertised prices that did not match the final charge.
Many users say the website and app feel intuitive, with easy uploads and a quick checkout. Others report friction such as forced account creation, hard-to-find upload settings, mandatory auto-enhance, and occasional outages. Some reviews connect upload defaults to poor prints when those settings are not changed.
Positive reviews mention vibrant prints, well-packed books, and canvas results that look good. Frequent negatives include heavy cropping, blurry or grainy images, wrong sizes, creased prints, and damaged magnets. Reviews also point to packaging and trimming mistakes across multiple product types.
Some customers appreciate order updates and say live chat or phone support helped. Others report chats ending abruptly, long periods without replies, or being unable to reach support at all. Tracking details and delivery confirmations come up often as pain points.
Feedback splits between smooth, satisfactory orders and ones derailed by quality problems or delivery issues. Positive comments highlight speed and ease, while negative ones focus on unhelpful support and prints that cannot be used. The experience varies sharply even across similar products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Custom puzzle arrived very dark, blurry and difficult to assemble.
“It came out extremely dark & the background blurred”
Live chat has been offline and contacting the company is impossible.
“Impossible to contact the company.”
Ordered framed prints but received unframed rolled prints instead.
“both arrived rolled, unframed”
Christmas cards were late, tracking inaccurate and guarantee failed.
“the cards are still not here”
One calendar arrived damaged and customer service delayed resolving it.
“Their customer service is terrible.”
Received a poor-quality large print and customer service refused refunds.
“They will not issue refunds.”
Chat service was rude and delivery marked as delivered to wrong address.
“snappfish delivered via amazon delivery to WRONG ADDRESS WRONG ROAD”
Memorial blanket cost far more than advertised and management didn't respond.
“Charged me $70 more than advertised”
Order delayed with only chat support; order cancelled without replacement.
“They ended up just canceling my order”
Recent canvas orders differed in backing and were disappointing.
“I just received 2 more I had done and am very unhappy with them.”
Photo print was wrong and customer service refused a refund, offering credit.
“I asked for a full refund but they refused to give me one.”
Canvas was mounted incorrectly and there was no way to contact customer service.
“Do Not Use Snapfish!!”
Printing was poor and the company blamed the customer.
“Bad printing and they blamed ME.”
Prints arrived wavy repeatedly and customer service did not respond.
“they arrived wavy”
Charged excessive shipping fees and items that should have shipped together were charged separately.
“they offer you codes for discounts but then over charge you for shipping costs”
Created a photobook easily and partner was delighted.
“The process was very straightforward”
Efficient service, good quality and affordable price.
“Efficiency, quality and good price”
Good service with helpful order updates and competitive prices.
“Always a good service, kept informed of the orders progress”
Very happy with service and beautiful photo quality.
“Beautiful photos”
Quick, efficient service producing good quality photos.
“A quick and efficient service with good quality photos”
Excellent service, high quality and speedy production recommended.
“Excellent service, super quality, very speedy production.”
Photos for memorial were brilliant and evoked many memories.
“Various Prints made for each of her 8 decades were brilliant”
Easy to upload and arrived in good time.
“Easy to upload and arrived in good time”
Books arrived promptly, well packaged and good quality.
“Prompt delivery.good quality books.well packaged no bent corner s.”
Good value and easy to use for storing favourite photos.
“Great value. Simple to use and great way of storing my favourites photos.”
Reviewer praised the company's great service.
“Just great service!!”
App was easy to use and delivery was very quick.
“Easy to use app and super quick delivery. Prints are perfect”
Easy to use with quick delivery and good quality.
“Easy to use, quick delivery, good quality”
Low-cost prints ready quickly with good quality and service.
“Great offer for prints at 1p each”
Photos exceeded expectations and reviewer is very pleased.
“I was amazed at how the photos turned out”
Delayed order not tracked and customer service failed to resolve delivery.
“There is no way of tracking the item”
Photo arrived creased and was unusable.
“The photo came creased which made it useless.”
Excellent photo quality and reliable delivery.
“Excellent photos and delivery”
Service was quick and easy to use; pictures are brilliant.
“Very quick and easy to use. Pictures are brilliant”
Very pleased with the tasteful end-product and reasonable delivery time.
“Very pleased with end-product as it was very tastefully done”
Large canvas prints had poor colours, sagging and creases.
“One has loose saggy canvas that looks horrible on the wall.”
4x6 prints were cropped badly and company demanded payment for reprints.
“Cut the tops off my 4x6 prints”
Preview showed ample margins but the printed book cut off names and dates.
“a lot of the writing of the names and stuff had been chopped off”
Photos arrived grainy and misaligned within the white border.
“The quality of the photo is very grainy”
Ordered collages arrived misaligned and overall service was poor.
“Terrible quality, terrible service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Snapfish is an online photo printing and personalised products service available through a website and mobile app. Customers upload digital photos to order prints, photobooks, calendars, canvases, puzzles, magnets, and personalised gifts. They can customise orders with templates, editing tools, and size options before production and shipping. Customers choose delivery methods and receive order confirmations and tracking through the service.