Reviews show customers commonly receive good photo quality, well-packaged products and a straightforward website or app experience. Many reviewers highlight frequent promotions and perceived value for money when ordering prints, books or canvases. A small subset report delivery or tracking failures and one-off damaged or creased prints, sometimes coupled with customer-service frustrations. Prospective buyers should weigh the generally positive quality and ease of use against occasional delivery or support issues and consider ordering with extra lead time for important events.
Examples from available reviews (Mar 2023 – Feb 2026).
Snapfish delivered vibrant, well-packaged canvas prints with good customer communication.
“the colours came out beautifully vibrant on high-quality canvases”
Delayed order not tracked and customer service failed to resolve delivery.
“There is no way of tracking the item”
App was easy to use and delivery was very quick.
“Easy to use app and super quick delivery. Prints are perfect”
Books arrived promptly, well packaged and good quality.
“Prompt delivery.good quality books.well packaged no bent corner s.”
Most reviewers describe fast, efficient order processing and reasonable delivery times; a small number report missed deliveries and reshipment problems.
Reviewers frequently mention good prices and special offers, noting acceptable quality for cost; isolated complaints cite extra local expenses.
Users report an easy-to-use website/app and straightforward upload flow; a minority raise concerns about lack of tracking and stressful orders.
Most customers praise vibrant, well-produced prints, books and canvases, often well packaged; a few report creased or damaged items on arrival.
Several reviews note helpful order updates and confirmation emails; one detailed review describes poor customer support and unresolved delivery issues.
Overall sentiment is positive with repeat customers praising quality and speed; isolated negative cases relate to delivery failures or damaged prints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Love of the photobook and consistent high-quality work noted.
“Snapfish always do an amazing job”
Speedy service at a good price with informative updates.
“Kept me informed all through the process”
Reviewer couldn't find any fault with the service.
“I can’t fault the service to be honest”
Website forces account creation, blocks login and sends unwanted emails.
“Absolutely ridiculous website.”
Efficient service and good quality; happy with desktop calendars.
“efficiency, quality was good and I really happy with my desktop calendars”
Product was smaller than the size ordered.
“Too small for the size ordered”
Magnets repeatedly arrived scratched due to inadequate packaging.
“But every time they have arrived damaged and packed the same as all the other times.”
Photobook created exactly as requested and delivered quickly.
“Made my book up exactly the way I wanted it”
Photo cards arrived in a thick card package with quick response.
“quick response in thick card package for photo cards.”
A4 calendar well made but photos printed smaller than expected.
“the photos came out much smaller than I expected”
Nice design, easy to create and good prices.
“Nice design and easy to create Good prices!”
Creating a photobook was very easy and enjoyable.
“very easy and enjoyable”
Ordering was easy with fast shipping.
“Easy to order and fast shipping”
Prints were fast but quality was lower than expected.
“quality was a lot lower than I had expected”
Order delivered very speedily and with good quality.
“Very speedy delivery of the order and good quality”
Smooth uploading and editing with timely delivery; great experience.
“Smooth uploading, editing, and timely delivery.”
Customer service arranged free replacements for lost Royal Mail orders.
“arranged for a replacement of my lost orders, free of charge”
Books were good quality but uploading and sorting was difficult.
“I did struggle a bit uploading and sorting photos”
Easy to use with a good quality product.
“Easy to use, good quality product.”
Site was easy to navigate and ordering straightforward.
“Site easy to navigate . Ordering just the same.”
Service is consistently quick and easy to use.
“Always so quick and easy to use.”
Photos printed in low quality due to hidden upload settings and poor support.
“upload in high quality on their website which is hidden under 'upload preferences”
Paid for a specific-date delivery but it did not arrive on time.
“They charge you exorbitant fees to deliver by a specific date”
Received wrong-sized and missing prints with expensive postage.
“Received prints in the wrong size and many missing.”
Shipping delays caused gifts to miss required dates twice.
“shipping delays were ridiculous”
Customer service cut chats and failed to resolve the issue.
“they are not helping me resolve an issue and keep cutting the chat off”
Orders were sent to the incorrect address twice.
“Twice order was sent to incorrect address”
Site not working and customer service unavailable despite many past projects.
“I can't get the site to work and they have 0 customer service”
Four hardcover books arrived with blurred, less colourful pictures.
“Pictures are blurred and not as colourful as original.”
Many photo reprints arrived with poor cropping and unhelpful customer service.
“Heads chopped off, both partially and completely”
Product was badly cropped and the company refused a full refund.
“The product they sent me was severely cut off even though I had the image within the yellow lines.”
Order arrived quickly and quality was very good; reviewer satisfied.
“My order arrived really quickly (2nd class)”
Live chat helps but support is mainly accessible via a phone link.
“customer service is easy to assist customers”
Shipping costs were excessively high and the deal required mail shipping.
“shipping was between $50-$60!”
Advertised ornament price was misleading and the order was never sent.
“it was never sent”
Photobooks arrived with very poor image quality compared to expectations.
“image quality is as if they were made in 2010”
Paid for faster delivery but cards arrived late and support failed.
“Customer service is non-existent”
Customer feels cheated and vows never to use Snapfish again.
“They've had my money once, they won't mug me again.”
Order split and delayed; customer service failed to resolve missing items.
“I’m still without the goods I ordered”
Auto-enhance forced photos to print badly with no easy opt-out.
“You have to MANUALLY turn off auto-enhance for each individual photo.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Snapfish is an online photo-printing service that enables customers to upload images via web or mobile to create prints, photo books, canvases and personalised photo merchandise. The platform commonly runs promotional offers and provides postage options; many users consult reviews for product quality, delivery reliability and ease of use before ordering.