Many customers describe fast ordering, an easy design process, and often strong photo results. A large group of reviews points to repeat problems such as print defects, incorrect sizing, and items arriving damaged. Delivery and support vary widely, ranging from quick replacements to orders that are missed or delivered to the wrong place. Overall, the reviews show a clear split between high marks for ease of use and low marks when fulfilment or quality goes wrong.
Examples from available reviews (Mar 2023 – Mar 2026).
Books arrived promptly, well packaged and good quality.
“Prompt delivery.good quality books.well packaged no bent corner s.”
Product was badly cropped and the company refused a full refund.
“The product they sent me was severely cut off even though I had the image within the yellow lines.”
Paid for faster delivery but cards arrived late and support failed.
“Customer service is non-existent”
Photos printed in low quality due to hidden upload settings and poor support.
“upload in high quality on their website which is hidden under 'upload preferences”
Many reviews mention fast production and quick shipping on routine orders. Another group describes late deliveries, packages sent to the wrong address, split shipments, and cancelled orders. Some examples show free replacements, while others end with issues still unresolved.
Several reviewers point to low-cost print deals and affordable photobook options. Recurring complaints focus on high or separate shipping charges and unexpected add-on costs for certain items. A handful of reviews also mention advertised prices that did not match the final charge.
Many users say the website and app feel intuitive, with easy uploads and a quick checkout. Others report friction such as forced account creation, hard-to-find upload settings, mandatory auto-enhance, and occasional outages. Some reviews connect upload defaults to poor prints when those settings are not changed.
Positive reviews mention vibrant prints, well-packed books, and canvas results that look good. Frequent negatives include heavy cropping, blurry or grainy images, wrong sizes, creased prints, and damaged magnets. Reviews also point to packaging and trimming mistakes across multiple product types.
Some customers appreciate order updates and say live chat or phone support helped. Others report chats ending abruptly, long periods without replies, or being unable to reach support at all. Tracking details and delivery confirmations come up often as pain points.
Feedback splits between smooth, satisfactory orders and ones derailed by quality problems or delivery issues. Positive comments highlight speed and ease, while negative ones focus on unhelpful support and prints that cannot be used. The experience varies sharply even across similar products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Love of the photobook and consistent high-quality work noted.
“Snapfish always do an amazing job”
Speedy service at a good price with informative updates.
“Kept me informed all through the process”
Reviewer couldn't find any fault with the service.
“I can’t fault the service to be honest”
Website forces account creation, blocks login and sends unwanted emails.
“Absolutely ridiculous website.”
Efficient service and good quality; happy with desktop calendars.
“efficiency, quality was good and I really happy with my desktop calendars”
Product was smaller than the size ordered.
“Too small for the size ordered”
Magnets repeatedly arrived scratched due to inadequate packaging.
“But every time they have arrived damaged and packed the same as all the other times.”
Photobook created exactly as requested and delivered quickly.
“Made my book up exactly the way I wanted it”
Photo cards arrived in a thick card package with quick response.
“quick response in thick card package for photo cards.”
A4 calendar well made but photos printed smaller than expected.
“the photos came out much smaller than I expected”
Nice design, easy to create and good prices.
“Nice design and easy to create Good prices!”
Creating a photobook was very easy and enjoyable.
“very easy and enjoyable”
Ordering was easy with fast shipping.
“Easy to order and fast shipping”
Prints were fast but quality was lower than expected.
“quality was a lot lower than I had expected”
Order delivered very speedily and with good quality.
“Very speedy delivery of the order and good quality”
Smooth uploading and editing with timely delivery; great experience.
“Smooth uploading, editing, and timely delivery.”
Customer service arranged free replacements for lost Royal Mail orders.
“arranged for a replacement of my lost orders, free of charge”
Books were good quality but uploading and sorting was difficult.
“I did struggle a bit uploading and sorting photos”
Easy to use with a good quality product.
“Easy to use, good quality product.”
Site was easy to navigate and ordering straightforward.
“Site easy to navigate . Ordering just the same.”
Service is consistently quick and easy to use.
“Always so quick and easy to use.”
Photos printed in low quality due to hidden upload settings and poor support.
“upload in high quality on their website which is hidden under 'upload preferences”
Paid for a specific-date delivery but it did not arrive on time.
“They charge you exorbitant fees to deliver by a specific date”
Received wrong-sized and missing prints with expensive postage.
“Received prints in the wrong size and many missing.”
Shipping delays caused gifts to miss required dates twice.
“shipping delays were ridiculous”
Customer service cut chats and failed to resolve the issue.
“they are not helping me resolve an issue and keep cutting the chat off”
Orders were sent to the incorrect address twice.
“Twice order was sent to incorrect address”
Site not working and customer service unavailable despite many past projects.
“I can't get the site to work and they have 0 customer service”
Four hardcover books arrived with blurred, less colourful pictures.
“Pictures are blurred and not as colourful as original.”
Many photo reprints arrived with poor cropping and unhelpful customer service.
“Heads chopped off, both partially and completely”
Product was badly cropped and the company refused a full refund.
“The product they sent me was severely cut off even though I had the image within the yellow lines.”
Order arrived quickly and quality was very good; reviewer satisfied.
“My order arrived really quickly (2nd class)”
Live chat helps but support is mainly accessible via a phone link.
“customer service is easy to assist customers”
Shipping costs were excessively high and the deal required mail shipping.
“shipping was between $50-$60!”
Advertised ornament price was misleading and the order was never sent.
“it was never sent”
Photobooks arrived with very poor image quality compared to expectations.
“image quality is as if they were made in 2010”
Paid for faster delivery but cards arrived late and support failed.
“Customer service is non-existent”
Customer feels cheated and vows never to use Snapfish again.
“They've had my money once, they won't mug me again.”
Order split and delayed; customer service failed to resolve missing items.
“I’m still without the goods I ordered”
Auto-enhance forced photos to print badly with no easy opt-out.
“You have to MANUALLY turn off auto-enhance for each individual photo.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Snapfish is an online photo printing and personalised products service available through a website and mobile app. Customers upload digital photos to order prints, photobooks, calendars, canvases, puzzles, magnets, and personalised gifts. They can customise orders with templates, editing tools, and size options before production and shipping. Customers choose delivery methods and receive order confirmations and tracking through the service.