Reviews Analysed
21
We Collect & Analyse Reviews
Snapfish
Experiences & Reviews
Snapfish is an online photo-printing service that enables customers to upload images via web or mobile to create prints, photo books, canvases and personalised photo merchandise. The platform commonly runs promotional offers and provides postage options; many users consult reviews for product quality, delivery reliability and ease of use before ordering.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe fast, efficient order processing and reasonable delivery times; a small number report missed deliveries and reshipment problems.
Share
Strong
22%
💰
Value for money
Reviewers frequently mention good prices and special offers, noting acceptable quality for cost; isolated complaints cite extra local expenses.
Share
Strong
11%
⚡
User experience
Users report an easy-to-use website/app and straightforward upload flow; a minority raise concerns about lack of tracking and stressful orders.
Share
Strong
12%
🔧
Product quality
Most customers praise vibrant, well-produced prints, books and canvases, often well packaged; a few report creased or damaged items on arrival.
Share
Strong
23%
📞
Communication
Several reviews note helpful order updates and confirmation emails; one detailed review describes poor customer support and unresolved delivery issues.
Share
Mixed
4%
⭐
Overall experience
Overall sentiment is positive with repeat customers praising quality and speed; isolated negative cases relate to delivery failures or damaged prints.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
A personal ‘thank you’ card that turned into an unforgettable gift
"I recently tried out Snapfish for my online photo printing needs and I have to say, I was pleasantly surprised by the service. Being a first-time user of such a platform, I found it incredibly easy to navigate through their website and upload my photos for processing. The process was quick, efficient and hassle-free. Once the order was placed, their customer support team kept in touch with me via email updates regarding the status of my prints. This communication made me feel valued as a customer and reassured me that everything was being taken care of professionally. When my package arrived at my doorstep, it looked well-packaged - all items were carefully wrapped in bubble wrap for added protection during transit. And finally getting hold of what I had ordered - some canvas prints - they looked fantastic! The colours came out beautifully vibrant on high-quality canvases which gave them an expensive look without breaking the bank. Overall, Snapfish exceeded expectations with its seamless ordering process combined with great customer service and top-notch product quality – definitely going to be using this great resource again!"
Arianna Deckow
Collected.reviews
Mar 06, 2023
Featured for: Comprehensive positive across multiple themes
Absolutely rubbish
"Absolutely rubbish! I have been so disappointed with the service from Snapfish. Ordered 2 weeks before I needed the item. The item wasn't delivered wi..."
Siwan Hall
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: delivery and support failure
Easy to use app and super quick…
"Easy to use app and super quic..."
Cheryl Finnegan
Trustpilot
Sep 30, 2025
Featured for: Highlights app ease and quick delivery
Prompt delivery.good quality books.well…
"Prompt delivery.good quality book..."
Michele Griffiths
Trustpilot
Sep 30, 2025
Featured for: Notes packaging and print quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Customer
trustpilot.com
Sep 30, 2025
I took advantage of a special offer and…
I took advantage of a special offer and created a book as a memory for my partner...
J
Jan
trustpilot.com
Sep 30, 2025
Efficiency and quality for very good price
Efficiency, quali...
N
Nevski
trustpilot.com
Sep 30, 2025
Always a good service
Always a good service, kept informed of the orders p...
j
jacqui moore
trustpilot.com
Sep 30, 2025
Very happy with the excellent service…
Very happy with the excellent service provid...
N
Noreen Simpson
trustpilot.com
Sep 30, 2025
First class service
A quick and efficient servi...
c
customer
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, super quality, very s...
B
Brian H
trustpilot.com
Sep 30, 2025
Memories of a Wonderful Wife
Needed some photos for my wife's memorial gathering. Various Prints made for each...
M
Maggie
trustpilot.com
Sep 30, 2025
Easy and telable
Easy to upload and...
M
Michele Griffiths
trustpilot.com
Sep 30, 2025
Prompt delivery.good quality books.well…
Prompt delivery.good quality book...
M
Mark
trustpilot.com
Sep 30, 2025
Great value
Great value. Simple to use and great way of storing my...
H
Helena Goalen
trustpilot.com
Sep 30, 2025
Just great service!!
...
C
Cheryl Finnegan
trustpilot.com
Sep 30, 2025
Easy to use app and super quick…
Easy to use app and super quic...
L
Lisa Taylor
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, quick d...
c
customer
trustpilot.com
Sep 30, 2025
Great offer for prints at 1p each
Great offer for prints at 1p each Ready in a...
A
Allan
trustpilot.com
Sep 30, 2025
I was amazed at how the photos turned…
I was amazed at how the photos turned out, with so many old ones I didn’t really know what to expect.i am really plea...
S
Siwan Hall
trustpilot.com
Sep 30, 2025
Absolutely rubbish
Absolutely rubbish! I have been so disappointed with the service from Snapfish. Ordered 2 weeks before I needed the item. The item wasn't delivered wi...
A
Alan
trustpilot.com
Sep 30, 2025
The photo came creased which made it…
The photo came creased...
K
Kenneth Hodgson
trustpilot.com
Sep 30, 2025
Excellent photos and delivery
...
K
Kel
trustpilot.com
Sep 30, 2025
Very quick and easy to use
Very quick and easy to us...
W
William
trustpilot.com
Sep 30, 2025
Very pleased with end-product as it was…
Very pleased with end-product as it was very tastefully done and it was done in...
Conclusion
Reviews show customers commonly receive good photo quality, well-packaged products and a straightforward website or app experience. Many reviewers highlight frequent promotions and perceived value for money when ordering prints, books or canvases. A small subset report delivery or tracking failures and one-off damaged or creased prints, sometimes coupled with customer-service frustrations. Prospective buyers should weigh the generally positive quality and ease of use against occasional delivery or support issues and consider ordering with extra lead time for important events.