Many customers praise helpful support and a wide product selection. A large number report late deliveries, missing orders, and refunds that were not resolved. Several also point to misleading shipping information and unclear tracking.
Examples from available reviews (May 2020 – Feb 2026).
Customer service was helpful, prompt, and shopping was great.
“Helpful, thoughtful and prompt customer service.”
Order from December hasn't arrived and reviewer feels scammed.
“I’m being scammed as it looks”
Received wrong-coloured item, returned it but refund was refused.
“they refused to refund me for a product which fails to match description.”
Shipping misrepresented as UK Royal Mail tracked but item came from Europe.
“Ripoff. They state Royal Mail tracked 48 to make you think it is coming from the UK.”
Many reviewers describe staff as responsive, willing to adjust orders, and able to share tracking details. A substantial group criticises long repair timelines, refunds being held back, and returns that were not logged. Several also mention getting the same unhelpful replies when they tried to follow up.
Numerous customers point to competitive pricing and a wide product range. A few say they later found the same items cheaper elsewhere or were hit with unexpected import fees after buying. Several link value to the condition of the product when it arrived.
Many buyers say ordering is simple and routine items ship quickly. Multiple reviewers report long delays, non-delivery, and having to provide affidavits to pursue missing parcels. Mentions of app warnings and devices that could not be used show up, but not often.
A considerable group says cases, screen protectors, and powerbanks match the descriptions and work well. Several customers report wrong items, missing features, or parts that did not match the listing. A number of complaints focus on items sold as original that did not include the advertised components.
Many complaints focus on unclear tracking, dispatch dates that do not match, and shipping origins that were not made clear. Multiple reviewers say there is no phone support and that AI chat replies were not helpful. Some customers, however, mention clear delivery updates and agents stepping in to help.
Reviews split between very positive stories about good fit and helpful staff, and negative ones centred on delivery problems and refund disputes. That gap leads to a wide spread of ratings from order to order. Comments on usability and pricing reflect the same divide.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order has still not been received yet.
“Still waiting to receive my order”
Customer service quickly amended order and product arrived in good condition.
“Very esdy to contact customer services who were able to amend the order online.”
Item failed after a week and refund withheld due to unlogged return.
“Item stopped working a week after receiving it.”
Wide product range and good delivery that fit through letterbox.
“Excellent range of products that couldn't get at local shops.”
Paid more expecting better quality but received refund in full.
“not too impressed with quality of case or cover.”
Customer service was very helpful correcting an ordering mistake.
“contacted customer service couldn't have been more helpful”
Found identical product much cheaper and received prompt shipping.
“Very happy with purchase and prompt shipping !”
Product quality exceeded expectations and functioned perfectly.
“The quality of the product was better than I expected”
Second time using company; phone cover feels good quality.
“The phone covers feels good quality”
Item arrived quickly and child is thrilled with the purchase.
“Arrived quickly and my son is thrilled with his new ear phone covers.”
Order from December hasn't arrived and reviewer feels scammed.
“I’m being scammed as it looks”
Case labelled MagSafe doesn't charge wirelessly and is flimsy.
“case I ordered said magsafe and it doesn't work on a wireless charger”
Helpful support provided tracking number and product arrived quickly.
“Great shopping experience. Contacted help for a tracking number and they were very quick and helpful.”
Shipping misrepresented as UK Royal Mail tracked but item came from Europe.
“Ripoff. They state Royal Mail tracked 48 to make you think it is coming from the UK.”
Ordered desired iPhone case which arrived in good condition and works well.
“The iPhone 17 pro case I wanted was easy to find and order.”
Delivery good but app flagged as suspicious and not on Play Store.
“All my phone antivirus apps flagged up suspect software, do not install!!!”
Replacement remote from MyTrendyPhone worked perfectly and enhanced TV experience.
“The remote control from MyTrendyPhone is PERFECTLY similar to the original remote control from Philips”
Remote control from MyTrendyPhone worked perfectly and restored TV functionality.
“The remote control from MyTrendyPhone is PERFECTLY similar to the original remote control from Philips”
Received wrong-coloured item, returned it but refund was refused.
“they refused to refund me for a product which fails to match description.”
Deliveries exceed ten days and returns process is difficult and broken.
“Deliveries take 10+ days to arrive. Avoid.”
Customer service confirmed delay but item arrived and reviewer satisfied.
“habe dann den Kundenservice kontaktiert, der hat mir versichert das der Artikel unterwegs war”
Reviewer praised great service and highly recommends.
“Great service. Very happy highly recommend.”
Good service with fast postage and no previous issues.
“Great service fast postage this item”
Non-delivery required affidavit but issue was eventually resolved.
“the product still didn't arrive.”
Customer service was helpful, prompt, and shopping was great.
“Helpful, thoughtful and prompt customer service.”
Returned a poor-quality phone case but still awaiting refund.
“It's been 3 weeks and I'm still waiting for a refund.”
Competitive pricing, reasonable delivery, and helpful customer service.
“Very competitive pricing, fast delivery considering they are not based in the UK”
Ordering process was very easy from start to finish.
“Everything from start to finish was as easy as 123.”
Product arrived promptly and works, enabling wireless car phone use.
“works as should great not to be having a cable attached any more to use my phone in my car.”
Order debited but delivery delayed with unclear tracking and poor communication.
“potentially 12 working days for delivery!”
Product arrived as scheduled and quality matches the price.
“Product arrived on time, quality is OK for the price.”
Promised tracked delivery failed and refund was delayed despite forms.
“I actually want to give a zero rating.”
Smart ring app crashes and device is unusable despite following instructions.
“Very disappointed brought a smart ring it just won’t work”
Ordering was easy with regular updates despite longer Denmark dispatch.
“it turned out to be Denmark which meant i had to wait longer for delivery.”
Good delivery communication and helpful customer care resolved issue.
“Great communications regarding delivery, well packaged.”
Ordering was easy and product good, delivery slightly delayed.
“Easy ordering on line, great product.”
Item available internationally at slight discount and arrived within a week.
“Item was in stock (albeit not in the UK)”
Package arrived after 15 days despite conflicting email and chat information.
“Very long wait time – 15 days – and conflicting information via email and chat.”
Paid for 48-hour delivery but item still not received after six days.
“After paying over £3 for 48 hour delivery from Royal Mail, I still have not received my order after 6 days”
Screen protector matched description, was good quality and delivered on time.
“Glass screen protector exactly as listed, therefore correct for my phone.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyTrendyPhone is an online retailer focused on mobile phone accessories and replacement parts. Its range includes phone cases, screen protectors, chargers, powerbanks, earphones, and replacement displays. The site shows compatibility details and offers standard online payment options. It ships internationally with various carriers and provides customer support through its website.