Reviews Analysed
21
We Collect & Analyse Reviews
MyTrendyPhone
Experiences & Reviews
MyTrendyPhone is an online retailer specialising in mobile phone accessories and smart-device peripherals, including cases, chargers and screen protectors. It operates consumer-facing e-commerce sites (including a UK-facing domain) and ships to multiple countries, offering online customer support and returns handling for orders.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
12d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Reviews show helpful, prompt customer service in many cases; however multiple reviewers report slow refunds or extended issue resolution requiring follow-up.
Share
Mixed
15%
💰
Value for money
Customers frequently note competitive pricing and occasional discounts, while some complain about paid delivery not meeting promised speed or perceived wasted spend.
Share
Mixed
6%
⚡
User experience
Ordering and site interactions are generally reported as easy; the main negative theme is inconsistent or slow shipping and limited tracking information.
Share
Mixed
26%
🔧
Product quality
Many buyers receive items as described and working as expected; a minority report faulty products or software issues (for example a smart ring or non-working case features).
Share
Mixed
12%
📞
Communication
Several reviews praise clear, helpful replies and delivery updates; others describe conflicting messages across channels and poor refund communication.
Share
Mixed
14%
⭐
Overall experience
Overall impressions are varied: numerous satisfied customers but a notable portion experienced delivery delays or refund difficulties that affected their rating.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
SPIGEN SLIM ARMOR CRYSTAL GLITTER SAMSUNG GALAXY S9 CASE - GOLD
"I want you to know that I was impressed with the professionalism of the staff at MyTrendyPhone. Phone cases are very personal items, which is why I chose this opinion for this product. The one thing that stood out for me is how well your team manages their customer interactions online; not only the great communication but how they replied in kind to my inquiries. It was like shopping at a brick and mortar store! I like doing business like this,thank you very much. I appreciate the store for my Spigen Slim Armor Crystal Glitter Samsung Galaxy S9 Case - Gold and recommend it to anyone.
"
Leilah
Collected.reviews
Nov 30, 2021
Featured for: Shows positive service and communication
I actually want to give a zero rating
"I actually want to give a zero rating. I ordered a case, postage charges were Royal mail 48hr tracked. So, I would expect to receive it within a coupl..."
Mark Taylor
Trustpilot
Sep 30, 2025
Featured for: Example of tracking/refund failure
Very competitive pricing
"Very competitive pricing, fast delivery considering they are not based in the UK (though processing time could be improved). The postage is a little h..."
Jon Cameron
Trustpilot
Sep 30, 2025
Featured for: Mentions competitive pricing and delivery
Very disappointed brought a smart ring…
"Very disappointed brought a smart ring it just won’t work every time I load the app to use with it it just crashes off within seconds iv done everythi..."
Emma twigg
Trustpilot
Sep 30, 2025
Featured for: Product/software defect and refund concern
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jill Coldwell
trustpilot.com
Sep 30, 2025
Great service
Great service. Very h...
N
Nigel Taylor
trustpilot.com
Sep 30, 2025
Great service
Great service fast postage this item the second phone case I have ordered from these guys...
J
John Lee
trustpilot.com
Sep 30, 2025
Poor, slow customer service
I never received the product, was asked to fill out an affadavit form to confirm non-delivery, and the product stil...
S
Stuart SW
trustpilot.com
Sep 30, 2025
Great customer service
Helpful, thoughtful and prompt customer serv...
L
Lisa
trustpilot.com
Sep 30, 2025
No refund when you sent items back!!
I bought a samsung phonecase which was terrible in quality and did not protect my phone so I sent it back. It's been 3 weeks and I'm still waiting for...
J
Jon Cameron
trustpilot.com
Sep 30, 2025
Very competitive pricing
Very competitive pricing, fast delivery considering they are not based in the UK (though processing time could be improved). The postage is a little h...
R
Richard
trustpilot.com
Sep 30, 2025
Everything from start to finish was as…
Everything from start to finish w...
R
Rob Mayne
trustpilot.com
Sep 30, 2025
Carlinkit mini
Great service goods came in good time and works as should great no...
G
Gary Tucker .
trustpilot.com
Sep 30, 2025
12 days to arrive is unexceptable
My order was made and confirmation 4074638845 received 27/08/25 when payment was also taken from my bank. It is now04/09/25 and I have yet to recieve...
K
Ken Gaul
trustpilot.com
Sep 30, 2025
Product arrived on time
Product arrived on time, quality i...
M
Mark Taylor
trustpilot.com
Sep 30, 2025
I actually want to give a zero rating
I actually want to give a zero rating. I ordered a case, postage charges were Royal mail 48hr tracked. So, I would expect to receive it within a coupl...
E
Emma twigg
trustpilot.com
Sep 30, 2025
Very disappointed brought a smart ring…
Very disappointed brought a smart ring it just won’t work every time I load the app to use with it it just crashes off within seconds iv done everythi...
V
Vinesh Parmar
trustpilot.com
Sep 30, 2025
I ordered from this retailer thinking…
I ordered from this retailer thinking it was uk based with it being a .co.uk website, but it turned out to be Denmark which meant i had...
G
Greig Anderson
trustpilot.com
Sep 30, 2025
Great communications regarding…
Great communications regarding delivery, well packaged. Couldn't get the smart window on the case working, but reac...
R
Robert Moss
trustpilot.com
Sep 30, 2025
iPhone SE cover wallet.
Easy ordering on line, great product. Too...
D
Dave
trustpilot.com
Sep 30, 2025
Item was in stock (albeit not in the UK)
Item was in stock (albeit not in the UK), whereas even the manufacturer had non. The price w...
I
Irek
trustpilot.com
Sep 30, 2025
happy customer
Very long wait time – 15 days – and conflicting information via e...
F
Franklyn Fosu
trustpilot.com
Sep 30, 2025
After paying over £3 for 48 hour…
After paying over £3 for 48 hour delivery from Royal Mail, I still have not received my...
M
Mr Don Langridge
trustpilot.com
Sep 30, 2025
Got what I wanted, hassle free.
Glass screen protector exactly as listed, therefore correct f...
S
Steve Mccaffer
trustpilot.com
Sep 30, 2025
Bluetooth keyboard
Nice product had to wait a while for it but no prob...
Conclusion
Customer feedback for MyTrendyPhone is mixed. Many reviewers praise helpful customer support, competitive pricing and products that match descriptions. Recurring negatives relate to international shipping times, tracking clarity and delays in refund processing for returned or undelivered items. If you consider ordering, check the seller’s stated shipping origin and delivery estimates, and review the returns/refund process in advance. Contact customer support promptly if issues arise, as several reviews describe successful resolution after follow-up.