Customer feedback for MyTrendyPhone is mixed. Many reviewers praise helpful customer support, competitive pricing and products that match descriptions. Recurring negatives relate to international shipping times, tracking clarity and delays in refund processing for returned or undelivered items. If you consider ordering, check the seller’s stated shipping origin and delivery estimates, and review the returns/refund process in advance. Contact customer support promptly if issues arise, as several reviews describe successful resolution after follow-up.
Examples from available reviews (May 2020 – Feb 2026).
Staff were professional and responsive, making online shopping feel like in-store.
“how well your team manages their customer interactions online”
Promised tracked delivery failed and refund was delayed despite forms.
“I actually want to give a zero rating.”
Competitive pricing, reasonable delivery, and helpful customer service.
“Very competitive pricing, fast delivery considering they are not based in the UK”
Smart ring app crashes and device is unusable despite following instructions.
“Very disappointed brought a smart ring it just won’t work”
Reviews show helpful, prompt customer service in many cases; however multiple reviewers report slow refunds or extended issue resolution requiring follow-up.
Customers frequently note competitive pricing and occasional discounts, while some complain about paid delivery not meeting promised speed or perceived wasted spend.
Ordering and site interactions are generally reported as easy; the main negative theme is inconsistent or slow shipping and limited tracking information.
Many buyers receive items as described and working as expected; a minority report faulty products or software issues (for example a smart ring or non-working case features).
Several reviews praise clear, helpful replies and delivery updates; others describe conflicting messages across channels and poor refund communication.
Overall impressions are varied: numerous satisfied customers but a notable portion experienced delivery delays or refund difficulties that affected their rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order has still not been received yet.
“Still waiting to receive my order”
Customer service quickly amended order and product arrived in good condition.
“Very esdy to contact customer services who were able to amend the order online.”
Item failed after a week and refund withheld due to unlogged return.
“Item stopped working a week after receiving it.”
Wide product range and good delivery that fit through letterbox.
“Excellent range of products that couldn't get at local shops.”
Paid more expecting better quality but received refund in full.
“not too impressed with quality of case or cover.”
Customer service was very helpful correcting an ordering mistake.
“contacted customer service couldn't have been more helpful”
Found identical product much cheaper and received prompt shipping.
“Very happy with purchase and prompt shipping !”
Product quality exceeded expectations and functioned perfectly.
“The quality of the product was better than I expected”
Second time using company; phone cover feels good quality.
“The phone covers feels good quality”
Item arrived quickly and child is thrilled with the purchase.
“Arrived quickly and my son is thrilled with his new ear phone covers.”
Order from December hasn't arrived and reviewer feels scammed.
“I’m being scammed as it looks”
Case labelled MagSafe doesn't charge wirelessly and is flimsy.
“case I ordered said magsafe and it doesn't work on a wireless charger”
Helpful support provided tracking number and product arrived quickly.
“Great shopping experience. Contacted help for a tracking number and they were very quick and helpful.”
Shipping misrepresented as UK Royal Mail tracked but item came from Europe.
“Ripoff. They state Royal Mail tracked 48 to make you think it is coming from the UK.”
Ordered desired iPhone case which arrived in good condition and works well.
“The iPhone 17 pro case I wanted was easy to find and order.”
Delivery good but app flagged as suspicious and not on Play Store.
“All my phone antivirus apps flagged up suspect software, do not install!!!”
Replacement remote from MyTrendyPhone worked perfectly and enhanced TV experience.
“The remote control from MyTrendyPhone is PERFECTLY similar to the original remote control from Philips”
Remote control from MyTrendyPhone worked perfectly and restored TV functionality.
“The remote control from MyTrendyPhone is PERFECTLY similar to the original remote control from Philips”
Received wrong-coloured item, returned it but refund was refused.
“they refused to refund me for a product which fails to match description.”
Deliveries exceed ten days and returns process is difficult and broken.
“Deliveries take 10+ days to arrive. Avoid.”
Customer service confirmed delay but item arrived and reviewer satisfied.
“habe dann den Kundenservice kontaktiert, der hat mir versichert das der Artikel unterwegs war”
Reviewer praised great service and highly recommends.
“Great service. Very happy highly recommend.”
Good service with fast postage and no previous issues.
“Great service fast postage this item”
Non-delivery required affidavit but issue was eventually resolved.
“the product still didn't arrive.”
Customer service was helpful, prompt, and shopping was great.
“Helpful, thoughtful and prompt customer service.”
Returned a poor-quality phone case but still awaiting refund.
“It's been 3 weeks and I'm still waiting for a refund.”
Competitive pricing, reasonable delivery, and helpful customer service.
“Very competitive pricing, fast delivery considering they are not based in the UK”
Ordering process was very easy from start to finish.
“Everything from start to finish was as easy as 123.”
Product arrived promptly and works, enabling wireless car phone use.
“works as should great not to be having a cable attached any more to use my phone in my car.”
Order debited but delivery delayed with unclear tracking and poor communication.
“potentially 12 working days for delivery!”
Product arrived as scheduled and quality matches the price.
“Product arrived on time, quality is OK for the price.”
Promised tracked delivery failed and refund was delayed despite forms.
“I actually want to give a zero rating.”
Smart ring app crashes and device is unusable despite following instructions.
“Very disappointed brought a smart ring it just won’t work”
Ordering was easy with regular updates despite longer Denmark dispatch.
“it turned out to be Denmark which meant i had to wait longer for delivery.”
Good delivery communication and helpful customer care resolved issue.
“Great communications regarding delivery, well packaged.”
Ordering was easy and product good, delivery slightly delayed.
“Easy ordering on line, great product.”
Item available internationally at slight discount and arrived within a week.
“Item was in stock (albeit not in the UK)”
Package arrived after 15 days despite conflicting email and chat information.
“Very long wait time – 15 days – and conflicting information via email and chat.”
Paid for 48-hour delivery but item still not received after six days.
“After paying over £3 for 48 hour delivery from Royal Mail, I still have not received my order after 6 days”
Screen protector matched description, was good quality and delivered on time.
“Glass screen protector exactly as listed, therefore correct for my phone.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyTrendyPhone is an online retailer specialising in mobile phone accessories and smart-device peripherals, including cases, chargers and screen protectors. It operates consumer-facing e-commerce sites (including a UK-facing domain) and ships to multiple countries, offering online customer support and returns handling for orders.