Customer feedback for MyTrendyPhone is mixed. Many reviewers praise helpful customer support, competitive pricing and products that match descriptions. Recurring negatives relate to international shipping times, tracking clarity and delays in refund processing for returned or undelivered items. If you consider ordering, check the seller’s stated shipping origin and delivery estimates, and review the returns/refund process in advance. Contact customer support promptly if issues arise, as several reviews describe successful resolution after follow-up.
Examples from available reviews (May 2020 – Feb 2026).
Staff were professional and responsive, making online shopping feel like in-store.
“how well your team manages their customer interactions online”
Promised tracked delivery failed and refund was delayed despite forms.
“I actually want to give a zero rating.”
Competitive pricing, reasonable delivery, and helpful customer service.
“Very competitive pricing, fast delivery considering they are not based in the UK”
Smart ring app crashes and device is unusable despite following instructions.
“Very disappointed brought a smart ring it just won’t work”
Reviews show helpful, prompt customer service in many cases; however multiple reviewers report slow refunds or extended issue resolution requiring follow-up.
Customers frequently note competitive pricing and occasional discounts, while some complain about paid delivery not meeting promised speed or perceived wasted spend.
Ordering and site interactions are generally reported as easy; the main negative theme is inconsistent or slow shipping and limited tracking information.
Many buyers receive items as described and working as expected; a minority report faulty products or software issues (for example a smart ring or non-working case features).
Several reviews praise clear, helpful replies and delivery updates; others describe conflicting messages across channels and poor refund communication.
Overall impressions are varied: numerous satisfied customers but a notable portion experienced delivery delays or refund difficulties that affected their rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Keyboard connected easily and performs as expected after slight wait.
“Nice product had to wait a while for it but no problem, connected very easily”
Reviewer claims company sold their email and contact information to scammers.
“Sells your email address and contact information to scammers.”
Received defective screen protector and support refused replacement despite evidence.
“Totally no customer service, you are left with defective product and no way of recompense.”
No phone support available; AI chat is unhelpful and disappointing.
“No phone support. Only chat hosted by an AI so basically useless. Very disappointing.”
Returned items three weeks ago and have received no useful refund update.
“We ordered and returned products over 3 weeks ago and when requesting an update on our refund, I was given no additional information and I was told to be patient.”
Received different display than advertised and complaint was rejected.
“Nu Recomand.”
Repair and warranty process was unprofessional, delayed and poorly communicated.
“Unprofessional phone repair and warranty repair processing.”
Repair and warranty handling was unprofessional and excessively prolonged.
“The repair already took 4 months.”
Multiple conflicting dispatch dates were given and the item still didn't arrive.
“Do not advertised 2/3 days delivery if it’s a lie.”
Refund promised but not received after repeated assurances.
“They promised a refund.”
Received non-original display lacking fingerprint sensor and frames despite claim.
“I received Chinese, without fingerprint sensor, without frame( it was on the photo of order)”
Deceptive listing and slow shipping with poor customer service.
“Very deceptive company with slow and poor customer service.”
Item never arrived and refund has not been received.
“The goods I ordered never turned up”
Order never arrived and communication failed; refund unresolved.
“ostala i bez porudzbine a i bez novca”
Reviewer was completely dissatisfied and found the site unprofessional.
“Totally unprofessional site I was completely dissatisfied with working with this company.”
Long delivery times and misleading advertised shipping information.
“falsly advertise a 2 - 3 day delivery time.”
Unexpected substantial import tax was requested after purchase.
“I THEN received an email stating I needed to pay an additional 20% (£56) for Import tax??”
Faulty item and complicated returns process without return label.
“No return label was in my box”
Broken product and a very complicated returns process.
“No return label was in my box”
Product performed poorly and refund has still not been received.
“the battery lasts very little”
Order delayed, not arrived, and refund required signing unnecessary paperwork.
“Horrific service.”
Product shown in stock but never arrived; refund delayed two weeks.
“Ordered a product listed as instock but never recieved the item”
Order was delayed and later found out items were out of stock.
“We wish to inform you that one or more products from your order are currently out of stock.”
Order has not arrived after three weeks; extremely poor service.
“Am o comanda data de 3 saptamani si nici pana azi nu a ajuns.”
Wrong sized product sent twice and customer service was unhelpful.
“Ordered a screen protector and wrong size sent twice.”
I want you to know that I was impressed with the professionalism of the staff at MyTrendyPhone. Phone cases are very personal items, which is why I chose this opinion for this product. The one thing that stood out for me is how well your team manages their customer interactions online; not only the great communication but how they replied in kind to my inquiries. It was like shopping at a brick and mortar store! I like doing business like this,thank you very much. I appreciate the store for my Spigen Slim Armor Crystal Glitter Samsung Galaxy S9 Case - Gold and recommend it to anyone.
Case seems protective; good price and good service.
“great price, great service”
The cover exceeded expectations and reviewer has no complaints.
“I'm happy with purchase!”
Powerbank was excellent quality and reviewer is pleased.
“Excellent products, awesome quality.”
Consistently good experiences with wide range and affordable prices.
“Wide range of products at affordable prices.”
Product undelivered and refund conditional on signing unnecessary legal document.
“asking me to sign a legal document to state that I have not received it”
Phone cover never arrived and promised refund was not issued.
“My trendy phone let me down on every level.”
Customer service consistently resolved issues effectively.
“their customer service has always been great about fixing the issue.”
Very satisfied with products, fast shipping and helpful service.
“Very fast shipping service and helpful customer service.”
Delivery was far slower than promised and customer service was unhelpful.
“What they don't tell you is it's really coming from Denmark!”
Screen protector works smoothly and is barely noticeable.
“works very swift and smooth as if I don't even have a screen protector on my phone.”
Small speaker performs impressively for its size and price.
“it's just amazing for it's size and price.”
Good quality cover with promised delivery and reasonable price.
“Really good quality all round.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyTrendyPhone is an online retailer specialising in mobile phone accessories and smart-device peripherals, including cases, chargers and screen protectors. It operates consumer-facing e-commerce sites (including a UK-facing domain) and ships to multiple countries, offering online customer support and returns handling for orders.