Many customers praise helpful support and a wide product selection. A large number report late deliveries, missing orders, and refunds that were not resolved. Several also point to misleading shipping information and unclear tracking.
Examples from available reviews (May 2020 – Feb 2026).
Customer service was helpful, prompt, and shopping was great.
“Helpful, thoughtful and prompt customer service.”
Order from December hasn't arrived and reviewer feels scammed.
“I’m being scammed as it looks”
Received wrong-coloured item, returned it but refund was refused.
“they refused to refund me for a product which fails to match description.”
Shipping misrepresented as UK Royal Mail tracked but item came from Europe.
“Ripoff. They state Royal Mail tracked 48 to make you think it is coming from the UK.”
Many reviewers describe staff as responsive, willing to adjust orders, and able to share tracking details. A substantial group criticises long repair timelines, refunds being held back, and returns that were not logged. Several also mention getting the same unhelpful replies when they tried to follow up.
Numerous customers point to competitive pricing and a wide product range. A few say they later found the same items cheaper elsewhere or were hit with unexpected import fees after buying. Several link value to the condition of the product when it arrived.
Many buyers say ordering is simple and routine items ship quickly. Multiple reviewers report long delays, non-delivery, and having to provide affidavits to pursue missing parcels. Mentions of app warnings and devices that could not be used show up, but not often.
A considerable group says cases, screen protectors, and powerbanks match the descriptions and work well. Several customers report wrong items, missing features, or parts that did not match the listing. A number of complaints focus on items sold as original that did not include the advertised components.
Many complaints focus on unclear tracking, dispatch dates that do not match, and shipping origins that were not made clear. Multiple reviewers say there is no phone support and that AI chat replies were not helpful. Some customers, however, mention clear delivery updates and agents stepping in to help.
Reviews split between very positive stories about good fit and helpful staff, and negative ones centred on delivery problems and refund disputes. That gap leads to a wide spread of ratings from order to order. Comments on usability and pricing reflect the same divide.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Keyboard connected easily and performs as expected after slight wait.
“Nice product had to wait a while for it but no problem, connected very easily”
Reviewer claims company sold their email and contact information to scammers.
“Sells your email address and contact information to scammers.”
Received defective screen protector and support refused replacement despite evidence.
“Totally no customer service, you are left with defective product and no way of recompense.”
No phone support available; AI chat is unhelpful and disappointing.
“No phone support. Only chat hosted by an AI so basically useless. Very disappointing.”
Returned items three weeks ago and have received no useful refund update.
“We ordered and returned products over 3 weeks ago and when requesting an update on our refund, I was given no additional information and I was told to be patient.”
Received different display than advertised and complaint was rejected.
“Nu Recomand.”
Repair and warranty process was unprofessional, delayed and poorly communicated.
“Unprofessional phone repair and warranty repair processing.”
Repair and warranty handling was unprofessional and excessively prolonged.
“The repair already took 4 months.”
Multiple conflicting dispatch dates were given and the item still didn't arrive.
“Do not advertised 2/3 days delivery if it’s a lie.”
Refund promised but not received after repeated assurances.
“They promised a refund.”
Received non-original display lacking fingerprint sensor and frames despite claim.
“I received Chinese, without fingerprint sensor, without frame( it was on the photo of order)”
Deceptive listing and slow shipping with poor customer service.
“Very deceptive company with slow and poor customer service.”
Item never arrived and refund has not been received.
“The goods I ordered never turned up”
Order never arrived and communication failed; refund unresolved.
“ostala i bez porudzbine a i bez novca”
Reviewer was completely dissatisfied and found the site unprofessional.
“Totally unprofessional site I was completely dissatisfied with working with this company.”
Long delivery times and misleading advertised shipping information.
“falsly advertise a 2 - 3 day delivery time.”
Unexpected substantial import tax was requested after purchase.
“I THEN received an email stating I needed to pay an additional 20% (£56) for Import tax??”
Faulty item and complicated returns process without return label.
“No return label was in my box”
Broken product and a very complicated returns process.
“No return label was in my box”
Product performed poorly and refund has still not been received.
“the battery lasts very little”
Order delayed, not arrived, and refund required signing unnecessary paperwork.
“Horrific service.”
Product shown in stock but never arrived; refund delayed two weeks.
“Ordered a product listed as instock but never recieved the item”
Order was delayed and later found out items were out of stock.
“We wish to inform you that one or more products from your order are currently out of stock.”
Order has not arrived after three weeks; extremely poor service.
“Am o comanda data de 3 saptamani si nici pana azi nu a ajuns.”
Wrong sized product sent twice and customer service was unhelpful.
“Ordered a screen protector and wrong size sent twice.”
I want you to know that I was impressed with the professionalism of the staff at MyTrendyPhone. Phone cases are very personal items, which is why I chose this opinion for this product. The one thing that stood out for me is how well your team manages their customer interactions online; not only the great communication but how they replied in kind to my inquiries. It was like shopping at a brick and mortar store! I like doing business like this,thank you very much. I appreciate the store for my Spigen Slim Armor Crystal Glitter Samsung Galaxy S9 Case - Gold and recommend it to anyone.
Case seems protective; good price and good service.
“great price, great service”
The cover exceeded expectations and reviewer has no complaints.
“I'm happy with purchase!”
Powerbank was excellent quality and reviewer is pleased.
“Excellent products, awesome quality.”
Consistently good experiences with wide range and affordable prices.
“Wide range of products at affordable prices.”
Product undelivered and refund conditional on signing unnecessary legal document.
“asking me to sign a legal document to state that I have not received it”
Phone cover never arrived and promised refund was not issued.
“My trendy phone let me down on every level.”
Customer service consistently resolved issues effectively.
“their customer service has always been great about fixing the issue.”
Very satisfied with products, fast shipping and helpful service.
“Very fast shipping service and helpful customer service.”
Delivery was far slower than promised and customer service was unhelpful.
“What they don't tell you is it's really coming from Denmark!”
Screen protector works smoothly and is barely noticeable.
“works very swift and smooth as if I don't even have a screen protector on my phone.”
Small speaker performs impressively for its size and price.
“it's just amazing for it's size and price.”
Good quality cover with promised delivery and reasonable price.
“Really good quality all round.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyTrendyPhone is an online retailer focused on mobile phone accessories and replacement parts. Its range includes phone cases, screen protectors, chargers, powerbanks, earphones, and replacement displays. The site shows compatibility details and offers standard online payment options. It ships internationally with various carriers and provides customer support through its website.