Customer feedback for MyTrendyPhone is mixed. Many reviewers praise helpful customer support, competitive pricing and products that match descriptions. Recurring negatives relate to international shipping times, tracking clarity and delays in refund processing for returned or undelivered items. If you consider ordering, check the seller’s stated shipping origin and delivery estimates, and review the returns/refund process in advance. Contact customer support promptly if issues arise, as several reviews describe successful resolution after follow-up.
Examples from available reviews (May 2020 – Feb 2026).
Staff were professional and responsive, making online shopping feel like in-store.
“how well your team manages their customer interactions online”
Promised tracked delivery failed and refund was delayed despite forms.
“I actually want to give a zero rating.”
Competitive pricing, reasonable delivery, and helpful customer service.
“Very competitive pricing, fast delivery considering they are not based in the UK”
Smart ring app crashes and device is unusable despite following instructions.
“Very disappointed brought a smart ring it just won’t work”
Reviews show helpful, prompt customer service in many cases; however multiple reviewers report slow refunds or extended issue resolution requiring follow-up.
Customers frequently note competitive pricing and occasional discounts, while some complain about paid delivery not meeting promised speed or perceived wasted spend.
Ordering and site interactions are generally reported as easy; the main negative theme is inconsistent or slow shipping and limited tracking information.
Many buyers receive items as described and working as expected; a minority report faulty products or software issues (for example a smart ring or non-working case features).
Several reviews praise clear, helpful replies and delivery updates; others describe conflicting messages across channels and poor refund communication.
Overall impressions are varied: numerous satisfied customers but a notable portion experienced delivery delays or refund difficulties that affected their rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Satisfied with timely delivery and practical, reasonably priced case.
“the delivery was timely, the product is nice and practical”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyTrendyPhone is an online retailer specialising in mobile phone accessories and smart-device peripherals, including cases, chargers and screen protectors. It operates consumer-facing e-commerce sites (including a UK-facing domain) and ships to multiple countries, offering online customer support and returns handling for orders.