Many customers praise helpful support and a wide product selection. A large number report late deliveries, missing orders, and refunds that were not resolved. Several also point to misleading shipping information and unclear tracking.
Examples from available reviews (May 2020 – Feb 2026).
Customer service was helpful, prompt, and shopping was great.
“Helpful, thoughtful and prompt customer service.”
Order from December hasn't arrived and reviewer feels scammed.
“I’m being scammed as it looks”
Received wrong-coloured item, returned it but refund was refused.
“they refused to refund me for a product which fails to match description.”
Shipping misrepresented as UK Royal Mail tracked but item came from Europe.
“Ripoff. They state Royal Mail tracked 48 to make you think it is coming from the UK.”
Many reviewers describe staff as responsive, willing to adjust orders, and able to share tracking details. A substantial group criticises long repair timelines, refunds being held back, and returns that were not logged. Several also mention getting the same unhelpful replies when they tried to follow up.
Numerous customers point to competitive pricing and a wide product range. A few say they later found the same items cheaper elsewhere or were hit with unexpected import fees after buying. Several link value to the condition of the product when it arrived.
Many buyers say ordering is simple and routine items ship quickly. Multiple reviewers report long delays, non-delivery, and having to provide affidavits to pursue missing parcels. Mentions of app warnings and devices that could not be used show up, but not often.
A considerable group says cases, screen protectors, and powerbanks match the descriptions and work well. Several customers report wrong items, missing features, or parts that did not match the listing. A number of complaints focus on items sold as original that did not include the advertised components.
Many complaints focus on unclear tracking, dispatch dates that do not match, and shipping origins that were not made clear. Multiple reviewers say there is no phone support and that AI chat replies were not helpful. Some customers, however, mention clear delivery updates and agents stepping in to help.
Reviews split between very positive stories about good fit and helpful staff, and negative ones centred on delivery problems and refund disputes. That gap leads to a wide spread of ratings from order to order. Comments on usability and pricing reflect the same divide.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Satisfied with timely delivery and practical, reasonably priced case.
“the delivery was timely, the product is nice and practical”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyTrendyPhone is an online retailer focused on mobile phone accessories and replacement parts. Its range includes phone cases, screen protectors, chargers, powerbanks, earphones, and replacement displays. The site shows compatibility details and offers standard online payment options. It ships internationally with various carriers and provides customer support through its website.