Reviews show consistent reports of helpful, named customer‑service agents who often resolve order queries quickly, especially via WhatsApp or direct email. At the same time multiple customers report problems with returns, delayed or partial refunds, and occasional packing or product‑condition issues. If you are considering a purchase, check the returns policy, keep tracked shipping proof and contact support promptly if an item is damaged or missing. Product comments are mixed: several buyers praise fit and vegan materials, while a minority cite material quality or odour concerns.
Examples from available reviews (Dec 2017 – Feb 2026).
Georgie efficiently resolved returns issue and re-sent the gift card.
“Georgie was excellent in resolving my order query!”
Return was delivered but refund delayed and staff denied receipt.
“refund still has not been processed even after 14 days.”
The blazer is well-made, fits nicely, and feels light.
“I love the texture and feel of this blazer.”
Pleased overall; shipping confusion resolved, but one top had an odour.
“one of the tops i ordered had a funky fishy smell (possibly because of storage)”
Many reviews praise helpful staff resolving order problems; several others describe slow or incomplete refunds and return‑processing failures.
Few reviewers comment on price; one explicit complaint states materials felt cheap and not worth the higher price point.
Some shoppers report shipping or returns confusion, including international return delays and tracking disputes; a few cases were later resolved.
Several customers praise fabric, fit and vegan options, while others report cheap‑feeling materials, inaccurate fit or odour on arrival.
Named staff (Georgie, Alicia, Ellie) receive positive mentions for prompt replies and WhatsApp support; other reports describe dismissive or inconsistent emails.
Overall impressions are split: many positive purchase experiences and service interactions, but a notable share describe frustrating returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (19) · Reviews (1) · Quotes shortened · As of: February 2026
Beth and Alicia addressed the issue swiftly and professionally.
“You were both amazing and worked swiftly to make sure everything ran smoothly.”
Beth and Alicia addressed the issue swiftly and professionally.
“You were both amazing and worked swiftly to make sure everything ran smoothly.”
High-quality, beautiful clothes with helpful customer service team.
“Amazing brand the clothes are beautiful very high quality you won’t be disappointed fits are on point The customer service team are always there to answer any questions very helpful”
High-quality, beautiful clothes with helpful customer service team.
“Amazing brand the clothes are beautiful very high quality you won’t be disappointed fits are on point The customer service team are always there to answer any questions very helpful”
Two orders not delivered and refunds required chasing repeatedly.
“I’ve now had two orders with MDV that were never delivered to my collection point”
Two orders not delivered and refunds required chasing repeatedly.
“I’ve now had two orders with MDV that were never delivered to my collection point”
Lucie handled the return professionally and processed it smoothly.
“Lucie was incredibly helpful and professional throughout the entire process.”
Lucie handled the return professionally and processed it smoothly.
“Lucie was incredibly helpful and professional throughout the entire process.”
Summer resolved the issue and products were lovely as usual.
“Summer (one of the MVV staff) is the best, sorted out my issue. Clothes are lovely as usual”
Summer resolved the issue and products were lovely as usual.
“Summer (one of the MVV staff) is the best, sorted out my issue. Clothes are lovely as usual”
WhatsApp allowed easy support and products impressed with quality.
“The creation of WhatsApp is the greatest invention.”
WhatsApp allowed easy support and products impressed with quality.
“The creation of WhatsApp is the greatest invention.”
Inconsistent sizing and problematic returns led to refund issues.
“the sizing was off and inconsistent.”
Inconsistent sizing and problematic returns led to refund issues.
“the sizing was off and inconsistent.”
Lucie was very helpful and quick to resolve the inquiry.
“Lucie was really helpful and quick to sort the inquiry. Thanks!”
Lucie was very helpful and quick to resolve the inquiry.
“Lucie was really helpful and quick to sort the inquiry. Thanks!”
Logistics failures led to incomplete refunds and extensive support emails.
“Their logistics management is so bad, that they only refunded 50% of the refund amount.”
Logistics failures led to incomplete refunds and extensive support emails.
“Their logistics management is so bad, that they only refunded 50% of the refund amount.”
Misleading product description and dismissive support left reviewer cheated.
“What compounds my experience is the way their customer support gas lights you at every point of contact.”
Misleading product description and dismissive support left reviewer cheated.
“What compounds my experience is the way their customer support gas lights you at every point of contact.”
Return required follow-up; staff resolved it but voucher limitations caused issues.
“Lucie and Bethany resolved this for me within hours.”
Return refund delayed and required chasing despite helpful agents.
“Lucie and Bethany resolved this for me within hours.”
After chasing, the return issue was fixed accurately within a day.
“everything was fixed within a day.”
Issue with return resolved quickly after customer follow-up.
“once I was in touch problem was solved accurately.”
Customer service recommended an alternative which proved to be great quality.
“They recommended an alternative pair, and I’m honestly so glad they did because I ended up loving them.”
Customer service recommended a sold-out alternative which I loved.
“the customer service team was incredibly helpful and attentive.”
Jacket arrived on time in perfect condition and fit.
“It arrived on time in Perfect condition.”
Georgie assisted efficiently with tracking and provided good support.
“Georgie assisted regarding tracking really efficient, support looks really good from their side!”
Efficient tracking assistance from Georgie and good support.
“Georgie assisted regarding tracking really efficient”
Return stuck at depot and customer service ignored refund request.
“Can see my return hasn’t moved from an evri depot for over a week.”
Return stuck at depot and customer service ignored refund request.
“Can see my return hasn’t moved from an evri depot for over a week.”
Responsive online service resolved sizing challenges and contacted reviewer.
“the online customer service was responsive and polite.”
Responsive online customer service contacted me and resolved issue.
“online customer service was responsive and polite.”
Reviewer praises excellent fabric quality and prompt helpful customer service.
“The quality of the clothes are phenomenal.”
Very high-quality clothes and prompt, helpful customer service.
“The quality of the clothes are phenomenal.”
Great products and efficient order processing help from Alicia.
“Great products. Great experience with the customer support.”
Great products and fast, effective support from Alicia.
“Great products. Great experience with the customer support.”
Georgie answered quickly and resolved the query within an hour.
“Georgie was really fast at answering my query and it was resolved within the hour”
Query answered quickly and resolved within an hour.
“Georgie was really fast at answering my query”
Customer service resolved my refund within ten minutes.
“Amazing customer service helped me with my refund within 10 minutes Thankyou”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maniere De Voir is an international fashion label selling contemporary apparel online. Shoppers commonly encounter product listings, e‑commerce checkout and returns handled through the brand’s website and customer support channels. People searching reviews typically want information on garment quality, sizing, returns and customer service responsiveness for online purchases.