Customers often praise the clothing quality and specific support agents who sort issues quickly. Many complaints focus on returns, refunds, and delivery follow-up that never get resolved. Several reviewers say their refunds came as vouchers or expired gift cards instead of cash back. Overall, feedback splits between quick, effective agent help and drawn-out problems with logistics and refunds.
Examples from available reviews (Dec 2017 – Mar 2026).
Customer service processed my refund within ten minutes.
“Amazing customer service helped me with my refund within 10 minutes”
No refund after fourteen days and customer support provided false information.
“No refund after 14 days.”
Very high-quality clothes and prompt, helpful customer service.
“The quality of the clothes are phenomenal.”
Website makes returns difficult and sizes do not match measurements.
“Terrible website, impossible to return product.”
Several reviews name agents (Georgie, Lucie, Alicia, Summer, Beth) for fast, effective help, including quick fixes for tracking and refund questions. Other reviewers describe returns that never get sorted, partial refunds, or long refund delays after items were sent back. Delivery breakdowns and disputes over whether returns were received show up as the main negative theme.
Positive feedback ties value to strong fabric quality and well-made garments. Negative comments mention refunds issued as e-gift cards or expired vouchers, plus price changes after purchase. Several reviewers say they received only partial refunds or no money back.
Some users struggle with returns and site steps, citing misleading product listings and return labels that point to the wrong address. Tracking and live support get praise when staff step in and escalate issues. Recurring website usability problems add friction, especially during returns.
Many reviewers call the garments high quality, well finished, and as described, with specific praise for coats and blazers. Others report poor materials, unusual smells, stains, or overly large fits on some items. Inconsistent sizing comes up often and leads to exchanges or returns.
Several customers highlight quick, polite replies through online channels and, at times, WhatsApp support. Others describe messages going unanswered, incorrect information from support, or replies that feel dismissive. WhatsApp appears in fewer reviews, but the comments about it are consistently positive.
Reviews split between customers who get fast, personal support and those stuck with long refund delays and delivery issues. Strong product impressions lead some buyers to recommend the brand. Negative experiences cluster around returns handling, refund policy, and logistics, leaving overall sentiment sharply divided.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (19) · Reviews (1) · Quotes shortened · As of: March 2026
Beth and Alicia addressed the issue swiftly and professionally.
“You were both amazing and worked swiftly to make sure everything ran smoothly.”
Beth and Alicia addressed the issue swiftly and professionally.
“You were both amazing and worked swiftly to make sure everything ran smoothly.”
High-quality, beautiful clothes with helpful customer service team.
“Amazing brand the clothes are beautiful very high quality you won’t be disappointed fits are on point The customer service team are always there to answer any questions very helpful”
High-quality, beautiful clothes with helpful customer service team.
“Amazing brand the clothes are beautiful very high quality you won’t be disappointed fits are on point The customer service team are always there to answer any questions very helpful”
Two orders not delivered and refunds required chasing repeatedly.
“I’ve now had two orders with MDV that were never delivered to my collection point”
Two orders not delivered and refunds required chasing repeatedly.
“I’ve now had two orders with MDV that were never delivered to my collection point”
Lucie handled the return professionally and processed it smoothly.
“Lucie was incredibly helpful and professional throughout the entire process.”
Lucie handled the return professionally and processed it smoothly.
“Lucie was incredibly helpful and professional throughout the entire process.”
Summer resolved the issue and products were lovely as usual.
“Summer (one of the MVV staff) is the best, sorted out my issue. Clothes are lovely as usual”
Summer resolved the issue and products were lovely as usual.
“Summer (one of the MVV staff) is the best, sorted out my issue. Clothes are lovely as usual”
WhatsApp allowed easy support and products impressed with quality.
“The creation of WhatsApp is the greatest invention.”
WhatsApp allowed easy support and products impressed with quality.
“The creation of WhatsApp is the greatest invention.”
Inconsistent sizing and problematic returns led to refund issues.
“the sizing was off and inconsistent.”
Inconsistent sizing and problematic returns led to refund issues.
“the sizing was off and inconsistent.”
Lucie was very helpful and quick to resolve the inquiry.
“Lucie was really helpful and quick to sort the inquiry. Thanks!”
Lucie was very helpful and quick to resolve the inquiry.
“Lucie was really helpful and quick to sort the inquiry. Thanks!”
Logistics failures led to incomplete refunds and extensive support emails.
“Their logistics management is so bad, that they only refunded 50% of the refund amount.”
Logistics failures led to incomplete refunds and extensive support emails.
“Their logistics management is so bad, that they only refunded 50% of the refund amount.”
Misleading product description and dismissive support left reviewer cheated.
“What compounds my experience is the way their customer support gas lights you at every point of contact.”
Misleading product description and dismissive support left reviewer cheated.
“What compounds my experience is the way their customer support gas lights you at every point of contact.”
Return required follow-up; staff resolved it but voucher limitations caused issues.
“Lucie and Bethany resolved this for me within hours.”
Return refund delayed and required chasing despite helpful agents.
“Lucie and Bethany resolved this for me within hours.”
After chasing, the return issue was fixed accurately within a day.
“everything was fixed within a day.”
Issue with return resolved quickly after customer follow-up.
“once I was in touch problem was solved accurately.”
Customer service recommended an alternative which proved to be great quality.
“They recommended an alternative pair, and I’m honestly so glad they did because I ended up loving them.”
Customer service recommended a sold-out alternative which I loved.
“the customer service team was incredibly helpful and attentive.”
Jacket arrived on time in perfect condition and fit.
“It arrived on time in Perfect condition.”
Georgie assisted efficiently with tracking and provided good support.
“Georgie assisted regarding tracking really efficient, support looks really good from their side!”
Efficient tracking assistance from Georgie and good support.
“Georgie assisted regarding tracking really efficient”
Return stuck at depot and customer service ignored refund request.
“Can see my return hasn’t moved from an evri depot for over a week.”
Return stuck at depot and customer service ignored refund request.
“Can see my return hasn’t moved from an evri depot for over a week.”
Responsive online service resolved sizing challenges and contacted reviewer.
“the online customer service was responsive and polite.”
Responsive online customer service contacted me and resolved issue.
“online customer service was responsive and polite.”
Reviewer praises excellent fabric quality and prompt helpful customer service.
“The quality of the clothes are phenomenal.”
Very high-quality clothes and prompt, helpful customer service.
“The quality of the clothes are phenomenal.”
Great products and efficient order processing help from Alicia.
“Great products. Great experience with the customer support.”
Great products and fast, effective support from Alicia.
“Great products. Great experience with the customer support.”
Georgie answered quickly and resolved the query within an hour.
“Georgie was really fast at answering my query and it was resolved within the hour”
Query answered quickly and resolved within an hour.
“Georgie was really fast at answering my query”
Customer service resolved my refund within ten minutes.
“Amazing customer service helped me with my refund within 10 minutes Thankyou”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Manière De Voir is an online fashion retailer selling clothing and accessories through its e-commerce website. Each product page shows images plus size and care details. Customers order online, and the company handles shipping and returns through its fulfilment systems. It answers enquiries through online support channels and sends order confirmations, tracking information, and refund transactions.