Customers often praise the clothing quality and specific support agents who sort issues quickly. Many complaints focus on returns, refunds, and delivery follow-up that never get resolved. Several reviewers say their refunds came as vouchers or expired gift cards instead of cash back. Overall, feedback splits between quick, effective agent help and drawn-out problems with logistics and refunds.
Examples from available reviews (Dec 2017 – Mar 2026).
Customer service processed my refund within ten minutes.
“Amazing customer service helped me with my refund within 10 minutes”
No refund after fourteen days and customer support provided false information.
“No refund after 14 days.”
Very high-quality clothes and prompt, helpful customer service.
“The quality of the clothes are phenomenal.”
Website makes returns difficult and sizes do not match measurements.
“Terrible website, impossible to return product.”
Several reviews name agents (Georgie, Lucie, Alicia, Summer, Beth) for fast, effective help, including quick fixes for tracking and refund questions. Other reviewers describe returns that never get sorted, partial refunds, or long refund delays after items were sent back. Delivery breakdowns and disputes over whether returns were received show up as the main negative theme.
Positive feedback ties value to strong fabric quality and well-made garments. Negative comments mention refunds issued as e-gift cards or expired vouchers, plus price changes after purchase. Several reviewers say they received only partial refunds or no money back.
Some users struggle with returns and site steps, citing misleading product listings and return labels that point to the wrong address. Tracking and live support get praise when staff step in and escalate issues. Recurring website usability problems add friction, especially during returns.
Many reviewers call the garments high quality, well finished, and as described, with specific praise for coats and blazers. Others report poor materials, unusual smells, stains, or overly large fits on some items. Inconsistent sizing comes up often and leads to exchanges or returns.
Several customers highlight quick, polite replies through online channels and, at times, WhatsApp support. Others describe messages going unanswered, incorrect information from support, or replies that feel dismissive. WhatsApp appears in fewer reviews, but the comments about it are consistently positive.
Reviews split between customers who get fast, personal support and those stuck with long refund delays and delivery issues. Strong product impressions lead some buyers to recommend the brand. Negative experiences cluster around returns handling, refund policy, and logistics, leaving overall sentiment sharply divided.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (19) · Reviews (1) · Quotes shortened · As of: March 2026
Return delivered but no refund and customer service provided no response.
“Aucune réponse du service client pour un remboursement de 300 euros.”
Sizes unreliable and customer service slow; returns are at customer's cost.
“This customer service is a nightmare”
Paid for a return label but still no refund after eight weeks.
“It's been over 8 weeks and they send me the same response, 'Please wait 21 days.”
Refund not returned after two months and repeated runaround.
“Won't return my refund after sending the item back and it's been 2 months.”
Website makes returns difficult and sizes do not match measurements.
“Terrible website, impossible to return product.”
Price changed after purchase and company refused to honour original price.
“I notice that Manier De Voir changed the price from $125 to $165 out of nowhere”
Clothes arrived with bad odour and company refused refund of return fee.
“il y avait une odeur extrêmement désagréable”
Company issues vouchers instead of refunds, resulting in lost customer funds.
“they have a TRAP SYSTEM, which is sending you a voucher instead of a refund”
Order never arrived yet company claimed delivery and refused help.
“I ordered over $200 worth of merchandise that never arrived.”
Company keeps returned items and refuses refunds citing alleged stains.
“They keep the product and do not refund you bc they claim that there are stains”
Received oversized, stained items and refund was refused.
“they were EXTREMELY oversized. Also they were stained.”
Refunds issued only as e-gift cards raise concerns about expiry.
“Had a refund returned in the form of an e-gift card (that's the only way!).”
Long delivery delays, additional VAT charges and poor support responses.
“it took 24 days to arrive instead of 3 to 4 days”
Poor quality items did not match photos and returns incur charges.
“only to have the poorest quality clothes arrive.”
Parcel delivery issues and proof-of-residence refund requests complicated process.
“Eventually she accepted they were at fault and would refund but then needed proof that I lived there to refund me?”
Order stuck in customs and company did not cover promised import costs.
“I still have not recieved my items.”
Coat arrived quickly and exceeded my expectations.
“I'm absolutely over the moon with it.”
I love the texture and feel of this blazer. I have always been a fan of Maniere De Voir as a company that produces quality clothing that actually caters to the vegan community. The color is a lovely shade of gray; it actually seems lighter than what I thought it was going to be when I ordered it, which isn't necessarily a bad thing at all! It fits nicely and feels light on my skin. I will definitely be wearing this blazer a lot during the spring and summer time when I get some color. I recommend the store to anyone wanting such a dress!
Sixteen days after ordering the package was still not dispatched.
“16 days and the package is not even despatched.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Manière De Voir is an online fashion retailer selling clothing and accessories through its e-commerce website. Each product page shows images plus size and care details. Customers order online, and the company handles shipping and returns through its fulfilment systems. It answers enquiries through online support channels and sends order confirmations, tracking information, and refund transactions.