Reviews show consistent reports of helpful, named customer‑service agents who often resolve order queries quickly, especially via WhatsApp or direct email. At the same time multiple customers report problems with returns, delayed or partial refunds, and occasional packing or product‑condition issues. If you are considering a purchase, check the returns policy, keep tracked shipping proof and contact support promptly if an item is damaged or missing. Product comments are mixed: several buyers praise fit and vegan materials, while a minority cite material quality or odour concerns.
Examples from available reviews (Dec 2017 – Feb 2026).
Georgie efficiently resolved returns issue and re-sent the gift card.
“Georgie was excellent in resolving my order query!”
Return was delivered but refund delayed and staff denied receipt.
“refund still has not been processed even after 14 days.”
The blazer is well-made, fits nicely, and feels light.
“I love the texture and feel of this blazer.”
Pleased overall; shipping confusion resolved, but one top had an odour.
“one of the tops i ordered had a funky fishy smell (possibly because of storage)”
Many reviews praise helpful staff resolving order problems; several others describe slow or incomplete refunds and return‑processing failures.
Few reviewers comment on price; one explicit complaint states materials felt cheap and not worth the higher price point.
Some shoppers report shipping or returns confusion, including international return delays and tracking disputes; a few cases were later resolved.
Several customers praise fabric, fit and vegan options, while others report cheap‑feeling materials, inaccurate fit or odour on arrival.
Named staff (Georgie, Alicia, Ellie) receive positive mentions for prompt replies and WhatsApp support; other reports describe dismissive or inconsistent emails.
Overall impressions are split: many positive purchase experiences and service interactions, but a notable share describe frustrating returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (19) · Reviews (1) · Quotes shortened · As of: February 2026
Return delivered but no refund and customer service provided no response.
“Aucune réponse du service client pour un remboursement de 300 euros.”
Sizes unreliable and customer service slow; returns are at customer's cost.
“This customer service is a nightmare”
Paid for a return label but still no refund after eight weeks.
“It's been over 8 weeks and they send me the same response, 'Please wait 21 days.”
Refund not returned after two months and repeated runaround.
“Won't return my refund after sending the item back and it's been 2 months.”
Website makes returns difficult and sizes do not match measurements.
“Terrible website, impossible to return product.”
Price changed after purchase and company refused to honour original price.
“I notice that Manier De Voir changed the price from $125 to $165 out of nowhere”
Clothes arrived with bad odour and company refused refund of return fee.
“il y avait une odeur extrêmement désagréable”
Company issues vouchers instead of refunds, resulting in lost customer funds.
“they have a TRAP SYSTEM, which is sending you a voucher instead of a refund”
Order never arrived yet company claimed delivery and refused help.
“I ordered over $200 worth of merchandise that never arrived.”
Company keeps returned items and refuses refunds citing alleged stains.
“They keep the product and do not refund you bc they claim that there are stains”
Received oversized, stained items and refund was refused.
“they were EXTREMELY oversized. Also they were stained.”
Refunds issued only as e-gift cards raise concerns about expiry.
“Had a refund returned in the form of an e-gift card (that's the only way!).”
Long delivery delays, additional VAT charges and poor support responses.
“it took 24 days to arrive instead of 3 to 4 days”
Poor quality items did not match photos and returns incur charges.
“only to have the poorest quality clothes arrive.”
Parcel delivery issues and proof-of-residence refund requests complicated process.
“Eventually she accepted they were at fault and would refund but then needed proof that I lived there to refund me?”
Order stuck in customs and company did not cover promised import costs.
“I still have not recieved my items.”
Coat arrived quickly and exceeded my expectations.
“I'm absolutely over the moon with it.”
I love the texture and feel of this blazer. I have always been a fan of Maniere De Voir as a company that produces quality clothing that actually caters to the vegan community. The color is a lovely shade of gray; it actually seems lighter than what I thought it was going to be when I ordered it, which isn't necessarily a bad thing at all! It fits nicely and feels light on my skin. I will definitely be wearing this blazer a lot during the spring and summer time when I get some color. I recommend the store to anyone wanting such a dress!
Sixteen days after ordering the package was still not dispatched.
“16 days and the package is not even despatched.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maniere De Voir is an international fashion label selling contemporary apparel online. Shoppers commonly encounter product listings, e‑commerce checkout and returns handled through the brand’s website and customer support channels. People searching reviews typically want information on garment quality, sizing, returns and customer service responsiveness for online purchases.