Reviews show consistent reports of helpful, named customer‑service agents who often resolve order queries quickly, especially via WhatsApp or direct email. At the same time multiple customers report problems with returns, delayed or partial refunds, and occasional packing or product‑condition issues. If you are considering a purchase, check the returns policy, keep tracked shipping proof and contact support promptly if an item is damaged or missing. Product comments are mixed: several buyers praise fit and vegan materials, while a minority cite material quality or odour concerns.
Examples from available reviews (Dec 2017 – Feb 2026).
Georgie efficiently resolved returns issue and re-sent the gift card.
“Georgie was excellent in resolving my order query!”
Return was delivered but refund delayed and staff denied receipt.
“refund still has not been processed even after 14 days.”
The blazer is well-made, fits nicely, and feels light.
“I love the texture and feel of this blazer.”
Pleased overall; shipping confusion resolved, but one top had an odour.
“one of the tops i ordered had a funky fishy smell (possibly because of storage)”
Many reviews praise helpful staff resolving order problems; several others describe slow or incomplete refunds and return‑processing failures.
Few reviewers comment on price; one explicit complaint states materials felt cheap and not worth the higher price point.
Some shoppers report shipping or returns confusion, including international return delays and tracking disputes; a few cases were later resolved.
Several customers praise fabric, fit and vegan options, while others report cheap‑feeling materials, inaccurate fit or odour on arrival.
Named staff (Georgie, Alicia, Ellie) receive positive mentions for prompt replies and WhatsApp support; other reports describe dismissive or inconsistent emails.
Overall impressions are split: many positive purchase experiences and service interactions, but a notable share describe frustrating returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (19) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service processed my refund within ten minutes.
“Amazing customer service helped me with my refund within 10 minutes”
Website misleadingly advertised leather trousers that were not real.
“website very misleading.”
No refund and clothes did not match the pictures.
“They dont give money back and the clothes dont look like the pictures”
Returned large order but company claims only part received.
“Now they claim they only received part of my return”
Faulty items returned but only given an expired gift card.
“the £200 gift card had expired.”
Beautiful clothes and Alicia provided perfect assistance.
“Beautiful clothes!”
Received an obviously damaged item and was offered a gift card.
“They sent me an obviously damaged item.”
Received poor-quality items, inaccurate fit, and only partial refund.
“The materials felt cheap and not at all worth the high price.”
Great clothing and strong customer service received.
“Very great clothing and great customer service!”
Georgie efficiently resolved returns issue and re-sent the gift card.
“Georgie was excellent in resolving my order query!”
Requested a refund but support failed to resolve the issue.
“Terrible support and service.”
Georgie was kind and efficient resolving the issue.
“She was very kind and efficient and deserves 5 stars.”
Reviewer reports great service from the company.
“Great service”
Pre-paid return label had wrong address and returns failed.
“They gave me a pre-paid return label to the wrong address”
Georgie handled a refund query helpfully with positive outcome.
“Georgie helped me with a query regarding a refund.”
Georgie professionally resolved a credit issue and regained trust.
“regained my trust in your business!”
Large sale order never delivered and contact was dismissive.
“Put together a significant order during sale that was never delivered.”
Products great quality; one item was too small but promptly exchanged.
“Their products are great and the quality is impeccable.”
Return was delivered but refund delayed and staff denied receipt.
“refund still has not been processed even after 14 days.”
Reviewer disappointed by customer service from an expected higher-end brand.
“It is disappointing from what I assumed was a higher end brand.”
WhatsApp customer service was quick, effective, and improved shopping experience.
“Customer service via WhatsApp is quick, effective and makes the whole experience of shopping better!”
Alicia helped resolve a return issue with great customer service.
“Alicia did a great job helping ! Great customer service !”
Pleased overall; shipping confusion resolved, but one top had an odour.
“one of the tops i ordered had a funky fishy smell (possibly because of storage)”
Ellie provided unexpected quick and reliable support; pleasant experience.
“Ellie was supporting me so unecpected quickly and reliable. it has been a pleasure.”
Ellie provided outstanding service and resolved a delivery issue quickly.
“Ellie provided outstanding service and took quick action to resolve the situation.”
Returned items delivered but refund still has not been processed.
“refund still has not been processed even after 14 days.”
Disappointed by inflexible customer service for a higher-end brand.
“It is disappointing from what I assumed was a higher end brand.”
Return tracked as delivered but company refused refund, bank dispute.
“they did not want to provide me with my refund.”
No refund after fourteen days and customer support provided false information.
“No refund after 14 days.”
Faulty trousers outside return window were refused a replacement.
“I was refused a replacement, even though the item was clearly faulty from the start.”
Waiting almost three months for a refund despite returned items.
“Depuis, cela fait presque trois mois que j’attends mon remboursement.”
Express order failed to arrive and customer service was unhelpful.
“Not only did my order not arrive on time, but it's now been days and I still haven't received it.”
Received non-working gift card and company refused to reactivate it.
“they continued to say it expired and they couldn't reactivate it...”
Return resulted only in store credit which later expired without recourse.
“they expired on me and they WONT re-issue them!”
Refund code failed at post offices and support refused to regenerate it.
“all of which said there was an error with the code.”
Order never received and promised investigation and replacement never happened.
“I never received the pants and opened a claim with my bank.”
Customer service ignored messages and provided poor support.
“Horrible customer service. I feel like they barely read my messages”
Incorrect items sent and return process led to only partial refund.
“I returned both items promptly, but only marked the bottom on the return form”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maniere De Voir is an international fashion label selling contemporary apparel online. Shoppers commonly encounter product listings, e‑commerce checkout and returns handled through the brand’s website and customer support channels. People searching reviews typically want information on garment quality, sizing, returns and customer service responsiveness for online purchases.