Customers often praise the clothing quality and specific support agents who sort issues quickly. Many complaints focus on returns, refunds, and delivery follow-up that never get resolved. Several reviewers say their refunds came as vouchers or expired gift cards instead of cash back. Overall, feedback splits between quick, effective agent help and drawn-out problems with logistics and refunds.
Examples from available reviews (Dec 2017 – Mar 2026).
Customer service processed my refund within ten minutes.
“Amazing customer service helped me with my refund within 10 minutes”
No refund after fourteen days and customer support provided false information.
“No refund after 14 days.”
Very high-quality clothes and prompt, helpful customer service.
“The quality of the clothes are phenomenal.”
Website makes returns difficult and sizes do not match measurements.
“Terrible website, impossible to return product.”
Several reviews name agents (Georgie, Lucie, Alicia, Summer, Beth) for fast, effective help, including quick fixes for tracking and refund questions. Other reviewers describe returns that never get sorted, partial refunds, or long refund delays after items were sent back. Delivery breakdowns and disputes over whether returns were received show up as the main negative theme.
Positive feedback ties value to strong fabric quality and well-made garments. Negative comments mention refunds issued as e-gift cards or expired vouchers, plus price changes after purchase. Several reviewers say they received only partial refunds or no money back.
Some users struggle with returns and site steps, citing misleading product listings and return labels that point to the wrong address. Tracking and live support get praise when staff step in and escalate issues. Recurring website usability problems add friction, especially during returns.
Many reviewers call the garments high quality, well finished, and as described, with specific praise for coats and blazers. Others report poor materials, unusual smells, stains, or overly large fits on some items. Inconsistent sizing comes up often and leads to exchanges or returns.
Several customers highlight quick, polite replies through online channels and, at times, WhatsApp support. Others describe messages going unanswered, incorrect information from support, or replies that feel dismissive. WhatsApp appears in fewer reviews, but the comments about it are consistently positive.
Reviews split between customers who get fast, personal support and those stuck with long refund delays and delivery issues. Strong product impressions lead some buyers to recommend the brand. Negative experiences cluster around returns handling, refund policy, and logistics, leaving overall sentiment sharply divided.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (19) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service processed my refund within ten minutes.
“Amazing customer service helped me with my refund within 10 minutes”
Website misleadingly advertised leather trousers that were not real.
“website very misleading.”
No refund and clothes did not match the pictures.
“They dont give money back and the clothes dont look like the pictures”
Returned large order but company claims only part received.
“Now they claim they only received part of my return”
Faulty items returned but only given an expired gift card.
“the £200 gift card had expired.”
Beautiful clothes and Alicia provided perfect assistance.
“Beautiful clothes!”
Received an obviously damaged item and was offered a gift card.
“They sent me an obviously damaged item.”
Received poor-quality items, inaccurate fit, and only partial refund.
“The materials felt cheap and not at all worth the high price.”
Great clothing and strong customer service received.
“Very great clothing and great customer service!”
Georgie efficiently resolved returns issue and re-sent the gift card.
“Georgie was excellent in resolving my order query!”
Requested a refund but support failed to resolve the issue.
“Terrible support and service.”
Georgie was kind and efficient resolving the issue.
“She was very kind and efficient and deserves 5 stars.”
Reviewer reports great service from the company.
“Great service”
Pre-paid return label had wrong address and returns failed.
“They gave me a pre-paid return label to the wrong address”
Georgie handled a refund query helpfully with positive outcome.
“Georgie helped me with a query regarding a refund.”
Georgie professionally resolved a credit issue and regained trust.
“regained my trust in your business!”
Large sale order never delivered and contact was dismissive.
“Put together a significant order during sale that was never delivered.”
Products great quality; one item was too small but promptly exchanged.
“Their products are great and the quality is impeccable.”
Return was delivered but refund delayed and staff denied receipt.
“refund still has not been processed even after 14 days.”
Reviewer disappointed by customer service from an expected higher-end brand.
“It is disappointing from what I assumed was a higher end brand.”
WhatsApp customer service was quick, effective, and improved shopping experience.
“Customer service via WhatsApp is quick, effective and makes the whole experience of shopping better!”
Alicia helped resolve a return issue with great customer service.
“Alicia did a great job helping ! Great customer service !”
Pleased overall; shipping confusion resolved, but one top had an odour.
“one of the tops i ordered had a funky fishy smell (possibly because of storage)”
Ellie provided unexpected quick and reliable support; pleasant experience.
“Ellie was supporting me so unecpected quickly and reliable. it has been a pleasure.”
Ellie provided outstanding service and resolved a delivery issue quickly.
“Ellie provided outstanding service and took quick action to resolve the situation.”
Returned items delivered but refund still has not been processed.
“refund still has not been processed even after 14 days.”
Disappointed by inflexible customer service for a higher-end brand.
“It is disappointing from what I assumed was a higher end brand.”
Return tracked as delivered but company refused refund, bank dispute.
“they did not want to provide me with my refund.”
No refund after fourteen days and customer support provided false information.
“No refund after 14 days.”
Faulty trousers outside return window were refused a replacement.
“I was refused a replacement, even though the item was clearly faulty from the start.”
Waiting almost three months for a refund despite returned items.
“Depuis, cela fait presque trois mois que j’attends mon remboursement.”
Express order failed to arrive and customer service was unhelpful.
“Not only did my order not arrive on time, but it's now been days and I still haven't received it.”
Received non-working gift card and company refused to reactivate it.
“they continued to say it expired and they couldn't reactivate it...”
Return resulted only in store credit which later expired without recourse.
“they expired on me and they WONT re-issue them!”
Refund code failed at post offices and support refused to regenerate it.
“all of which said there was an error with the code.”
Order never received and promised investigation and replacement never happened.
“I never received the pants and opened a claim with my bank.”
Customer service ignored messages and provided poor support.
“Horrible customer service. I feel like they barely read my messages”
Incorrect items sent and return process led to only partial refund.
“I returned both items promptly, but only marked the bottom on the return form”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Manière De Voir is an online fashion retailer selling clothing and accessories through its e-commerce website. Each product page shows images plus size and care details. Customers order online, and the company handles shipping and returns through its fulfilment systems. It answers enquiries through online support channels and sends order confirmations, tracking information, and refund transactions.