Reviewers often praise attentive store staff and fast delivery for handbags and accessories. The tone shifts with online orders and after-purchase help, where people repeatedly describe cancelled shipments, late or missing refunds, and limited replies. Feedback on bags and bracelets is mostly positive, while jewellery and some hardware draw more criticism. Sale deals and outlet finds get frequent praise, alongside occasional pricing mistakes.
Examples from available reviews (Aug 2019 – Mar 2026).
Outlet shows shipping label but items never ship; support gives vague automated replies.
“They basically hold your item and money hostage indefinitely.”
Excellent online and in-store customer service; reviewer loves the bag.
“Excellent customer service online and in- store!”
Bag strap detached after less than five months indicating manufacturing fault.
“the strap came away from the bag”
Clean store with wide selection and large sale discounts.
“Most products had sale ranging between 20% to 50%.”
Many reviews describe store staff as quick to help, supportive during purchases, and able to sort out issues on the spot. Several reviewers name employees and mention fast fixes and polite service. A small number report poor in-person encounters or exchanges being declined.
Multiple reviews point to strong sale prices, outlet bargains, and good value on discounted handbags. Some call the brand a way to buy luxury items at more accessible prices. A few mention price mismatches or being charged the wrong amount during sales.
Several reviews say in-store shopping and click-and-collect feel easy to use. Many positive posts mention quick delivery and parcels arriving well packed. A few isolated comments cite unreliable website checkout and items arriving smaller than expected.
Many reviewers say bags and bracelets look good, feel well made, and work for everyday use. Repeated complaints focus on jewellery wearing down, straps coming loose, and hardware failing on some bags. A few note colours not matching online photos and missing protective accessories.
A large group of reviews describes breakdowns in fulfilment and follow-up: orders cancelled, shipments never sent, wrong items delivered, and long waits for refunds. Many of these complaints mention automated replies or slow responses from customer service. Fewer reviews report clear tracking and quick help.
Reviews vary sharply by channel: strong in-store experiences sit alongside online buying and after-sales support that many describe as difficult. People who shop in person tend to report higher satisfaction than those depending on delivery or returns. The split shows up consistently across ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (1) · Quotes shortened · As of: March 2026
Positive experience led to repeat ordering.
“Great experience and I've ordered again.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kate Spade New York designs and sells handbags, small leather goods, jewellery, ready-to-wear, and home accessories. The brand runs retail stores, outlet locations, and a global e-commerce site with international shipping. Its range includes seasonal collections, gift items, and curated collaborations across fashion and lifestyle categories. Kate Spade belongs to a larger publicly listed luxury goods group and operates brand stores in major city centres and shopping centres.