Reviews show consistent praise for product quality, packaging and prompt delivery for many purchases, especially handbags and bracelets. Several buyers highlight well‑packaged items, quick shipping and satisfactory fit, while isolated comments flag sizing or jewellery material concerns. A smaller but notable group report poor post‑purchase communication, missing tracking information or slow refunds after returns. When buying, check product dimensions, keep order and tracking details, and review return policy to prepare for possible support follow‑up.
Examples from available reviews (Aug 2019 – Feb 2026).
Pleasant in-store shopping with high-quality products and attentive service.
“the customer service was top-notch!”
They returned the wrong item and have not received a refund.
“I still haven't received my money”
Order never arrived and customer service failed to provide refund or help.
“still no parcel or refund”
Handbag was a bargain, arrived quickly and well packaged.
“massively reduced, absolute bargain.”
Most reviewers report fast delivery, prompt fulfilment and careful packaging; a smaller set of reviews documents missing parcels or delayed refunds.
A few reviewers note discounted prices or bargains and good price‑quality balance, but value comments are limited in number.
Only a small number of reviews mention the shopping experience directly (in‑store or purchase satisfaction); online UX or app comments are rare.
Many reviewers describe bags, bracelets and earrings as well made, sturdy and attractive; a few note sizing or specific jewellery quality issues.
Some customers report clear delivery updates and responsive tracking; others describe slow, inconsistent support and delays in refunds or returns.
The majority of reviews reflect overall satisfaction with purchases, delivery speed and presentation, while a minority report unresolved delivery or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (1) · Quotes shortened · As of: February 2026
Positive experience led to repeat ordering.
“Great experience and I've ordered again.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kate Spade New York is an American fashion house founded in 1993, known for handbags, accessories, clothing and jewellery. The brand is often searched for by consumers seeking well‑made, colourful designs and everyday leather goods. Information on store locations, shipping options and official return policies is commonly sought before purchase.