Reviews show consistent praise for product quality, packaging and prompt delivery for many purchases, especially handbags and bracelets. Several buyers highlight well‑packaged items, quick shipping and satisfactory fit, while isolated comments flag sizing or jewellery material concerns. A smaller but notable group report poor post‑purchase communication, missing tracking information or slow refunds after returns. When buying, check product dimensions, keep order and tracking details, and review return policy to prepare for possible support follow‑up.
Examples from available reviews (Aug 2019 – Feb 2026).
Pleasant in-store shopping with high-quality products and attentive service.
“the customer service was top-notch!”
They returned the wrong item and have not received a refund.
“I still haven't received my money”
Order never arrived and customer service failed to provide refund or help.
“still no parcel or refund”
Handbag was a bargain, arrived quickly and well packaged.
“massively reduced, absolute bargain.”
Most reviewers report fast delivery, prompt fulfilment and careful packaging; a smaller set of reviews documents missing parcels or delayed refunds.
A few reviewers note discounted prices or bargains and good price‑quality balance, but value comments are limited in number.
Only a small number of reviews mention the shopping experience directly (in‑store or purchase satisfaction); online UX or app comments are rare.
Many reviewers describe bags, bracelets and earrings as well made, sturdy and attractive; a few note sizing or specific jewellery quality issues.
Some customers report clear delivery updates and responsive tracking; others describe slow, inconsistent support and delays in refunds or returns.
The majority of reviews reflect overall satisfaction with purchases, delivery speed and presentation, while a minority report unresolved delivery or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (1) · Quotes shortened · As of: February 2026
Final sale items were unclear and returns couldn't be arranged.
“Final sales" to me are ridiculous”
Faulty jewellery returned but received refund, not desired replacement, poor communication.
“I have today received a refund of the price paid.”
Reviewer praises products and in-store customer service.
“very friendly in store customer service”
Order not received; refund issued without explanation instead of replacement.
“still hadn't received it four weeks later!”
Excellent online and in-store customer service; reviewer loves the bag.
“Excellent customer service online and in- store!”
Reviewer very pleased with both product and service.
“Excellent product Excellent service”
Warranty issue was handled well and staff exceeded expectations.
“the way it was handled completely exceeded my expectations.”
Attentive staff assisted, but wallets lacked RFID protection.
“The girls were very attentive...”
Staff avoided interaction and reviewer experienced suspected racism.
“the staff avoided making eye contact no greeting n even when I was obviously trying to make eye contact to”
Store offered a nice variety and good items for gifting.
“This Kate Spade has a nice variety of purses and accessories.”
Excellent quality and super-fast delivery; reviewer will order again.
“super fast delivery within 24 hours”
No order confirmation and inability to contact customer service.
“Complete lack of any Customer Service”
Delivery was very quick and prompt.
“Delivery very quick and prompt”
Clean store with wide selection and large sale discounts.
“Most products had sale ranging between 20% to 50%.”
Multiple emails about undelivered bag went unanswered; reviewer will not buy again.
“Shocking customer service”
Bag strap detached after less than five months indicating manufacturing fault.
“the strap came away from the bag”
Package delivered to wrong address and customer service slow to respond.
“delivered to the wrong address”
Order returned but refund delayed; customer service gave disjointed automated responses.
“customer service response disjointed and automated”
Good customer service and a wide product selection.
“Customer service is good as expected!”
Marueen provided excellent customer service and holiday follow-up.
“She has the most amazing customer service.”
Helpful associates and a great variety encouraged return visits.
“The associates were very helpful and made you feel welcome.”
In-store pickup was fairly easy despite crowded staff presence.
“Picking up an online order was fairly easy once you maneuver through the shop”
Returned item nearly a month ago and still awaiting refund or response.
“still I haven’t received clear response about when will I receive the refund”
Returned bag before Christmas and has not received refund despite multiple contacts.
“I am and have been waiting for a refund since”
Delivery to wrong address and no refund received after multiple contacts.
“it’s been two months with no refund”
Order dispatched but no movement and delivery dates repeatedly changed.
“NOTHING has happened since then”
Regent Street store staff resolved a query quickly and delivered lovely bag.
“She got back to me super quick and solved the mystery”
Wrong item sent and customer service has not responded after five working days.
“customer service still hasn’t got back to me”
Delivery failed repeatedly with poor courier communication and no reliable updates.
“Complete shambles.”
The reviewer's daughter loves her bag.
“My daughter loves her bag”
Orders cancelled due to stock issues and offered pricier alternatives.
“my order was cancelled due to the item no longer being available”
Store offers good service and many product options.
“Great store with good service and lots of options.”
Reviewer loves the brand's unique timeless designs and collections.
“I love her homage to New York with the yellow Taxi Cab Collection!”
Store closing soon and reviewer will greatly miss it.
“I have been informed this location.. is .. closing.. 17 January.. i will miss this place greatly..”
Frequent location has great deals and gift selections.
“They have crazy deals like 70% off and more”
Charged more than advertised sale prices, pricing inaccurate.
“the prices are not accurate with associated sale going on! was charged MORE than should've!”
Store refused to exchange a stained purse within 24 hours.
“Cannot exchange stained white purse within 24 hours of purchase!”
Employee Rosita helped secure a mother's present during Black Friday.
“She deserves top notch appraise and a raise.”
First visit, tempted by sale prices while shopping for gifts.
“I came here for the first time to buy Christmas gifts”
Mei mei was very helpful; store had good discounts and variety.
“Mei mei was amazing, very helpful.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kate Spade New York is an American fashion house founded in 1993, known for handbags, accessories, clothing and jewellery. The brand is often searched for by consumers seeking well‑made, colourful designs and everyday leather goods. Information on store locations, shipping options and official return policies is commonly sought before purchase.