Reviewers often praise attentive store staff and fast delivery for handbags and accessories. The tone shifts with online orders and after-purchase help, where people repeatedly describe cancelled shipments, late or missing refunds, and limited replies. Feedback on bags and bracelets is mostly positive, while jewellery and some hardware draw more criticism. Sale deals and outlet finds get frequent praise, alongside occasional pricing mistakes.
Examples from available reviews (Aug 2019 – Mar 2026).
Outlet shows shipping label but items never ship; support gives vague automated replies.
“They basically hold your item and money hostage indefinitely.”
Excellent online and in-store customer service; reviewer loves the bag.
“Excellent customer service online and in- store!”
Bag strap detached after less than five months indicating manufacturing fault.
“the strap came away from the bag”
Clean store with wide selection and large sale discounts.
“Most products had sale ranging between 20% to 50%.”
Many reviews describe store staff as quick to help, supportive during purchases, and able to sort out issues on the spot. Several reviewers name employees and mention fast fixes and polite service. A small number report poor in-person encounters or exchanges being declined.
Multiple reviews point to strong sale prices, outlet bargains, and good value on discounted handbags. Some call the brand a way to buy luxury items at more accessible prices. A few mention price mismatches or being charged the wrong amount during sales.
Several reviews say in-store shopping and click-and-collect feel easy to use. Many positive posts mention quick delivery and parcels arriving well packed. A few isolated comments cite unreliable website checkout and items arriving smaller than expected.
Many reviewers say bags and bracelets look good, feel well made, and work for everyday use. Repeated complaints focus on jewellery wearing down, straps coming loose, and hardware failing on some bags. A few note colours not matching online photos and missing protective accessories.
A large group of reviews describes breakdowns in fulfilment and follow-up: orders cancelled, shipments never sent, wrong items delivered, and long waits for refunds. Many of these complaints mention automated replies or slow responses from customer service. Fewer reviews report clear tracking and quick help.
Reviews vary sharply by channel: strong in-store experiences sit alongside online buying and after-sales support that many describe as difficult. People who shop in person tend to report higher satisfaction than those depending on delivery or returns. The split shows up consistently across ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (1) · Quotes shortened · As of: March 2026
Katrina provided extremely helpful, patient assistance and checked inventory.
“Katrina was EXTREMELY helpful when I needed to get an order together.”
Purse order delayed then cancelled without adequate customer support.
“the purse is no longer available”
The reviewer found the bag beautiful.
“The bag was beautiful.”
Item was lovely but smaller than expected.
“It’s lovely but smaller than expected”
Lovely bag with great quality, good price and prompt delivery.
“great quality at a great price”
Reviewer reports poor quality of the jewellery.
“Poor quality of jewellery.”
Order arrived but tracking information was not provided beforehand.
“just didnt get any tracking information”
Very fast delivery and good quality bag.
“Very fast delivery”
Handbag was a bargain, arrived quickly and well packaged.
“massively reduced, absolute bargain.”
Quick shipping; bestie loved the nicely wrapped purse.
“my bestie loved the purse!”
Order never arrived and customer service failed to provide refund or help.
“still no parcel or refund”
Reviewer reports receiving good service.
“Good service”
Bag delivered quickly, well packaged and described as beautiful.
“Delivered quickly”
Prompt service with delivery updates; good quality earrings received.
“Prompt service.”
Orders arrived promptly; bracelets fit well and look stunning.
“They fit well and look stunning.”
Quick delivery and purchases as described.
“Quick delivery, purchases as described”
No problems experienced with order or delivery.
“have no problems with the order and delivery”
Bracelet is secure, stylish and the reviewer plans to order more.
“Love my bracelet”
Bought a lovely bag online but wishes it came with a dust bag.
“Wish they came dust bag to protect them”
Handbag is lovely quality, perfect for everyday use and delivered quickly.
“Lovely quality handbag”
Reviewer states the products are amazing.
“Amazing products”
They returned the wrong item and have not received a refund.
“I still haven't received my money”
Outlet shows shipping label but items never ship; support gives vague automated replies.
“They basically hold your item and money hostage indefinitely.”
Card charged but item not shipped and communications appear automated.
“They charged my credit card 10 days ago”
Customer service was outstanding and actively resolved a shipping issue.
“The customer Service is outstanding!”
Colours differ from online photos and items cannot be returned.
“Kate Spade outlet product colors are totally different than how they are displayed in photos online.”
Expedited shipping failed to ship and customer service provided the runaround.
“Horrible customer service and wait times receiving products.”
Delivery policy is unreliable and customer service won't cancel unshipped items.
“Their delivery policy is a joke”
Dress was mis-sized and the company refused to offer an exchange.
“It was extremely ill fitting and mis-sized.”
Handbags have good quality but the website and checkout process are unreliable.
“The website is built in poor quality”
Order not shipped despite tracking status, waited over seven days.
“They still have not shipped my item”
Item was advertised but out of stock after I ordered.
“Why did Kate spade keep advertising items”
Christmas gift ordered, no shipping update and no customer contact.
“No update on when item will ship.”
Helpful and patient staff provided very good service during purchase.
“The staff by the name Zac so helpful and patient.”
Product is well made and the perfect daily size.
“Well made, perfect size for what I carry on a daily basis”
Six weeks of unresolved customer service and no refund provided.
“I am 6 weeks speaking to a member of customer service”
Bag hardware failed within 40 days and warranty was refused.
“The zipper pull broke and the gold is chipping off after 40 days of use.”
Instagram ad showed discounted price but checkout charged higher.
“When you select the link to order the item is now at $149.”
I recently had the pleasure of shopping at Kate Spade and I have to say, it was an amazing experience! From the beautiful handbags to the trendy clothing and stylish accessories, their collection is impressive.
What really stood out to me was their attention to detail. The designs are unique and eye-catching with bold colors, playful patterns, and intricate detailing that add a touch of whimsy.
The quality of their products is outstanding too. The materials used for bags felt sturdy yet soft on my hands. Their clothing seems well-made which will allow you feel good wearing any outfit.
Additionally, the customer service was top-notch! Every staff member went above and beyond in assisting me with all my queries without making me feel intimidated or rushed.
Overall, I would highly recommend Kate Spade for anyone looking for high-quality fashion accessories that embodies both flair as well as functionality
Brand offers luxury items at affordable prices with efficient service.
“luxury items at affordable prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kate Spade New York designs and sells handbags, small leather goods, jewellery, ready-to-wear, and home accessories. The brand runs retail stores, outlet locations, and a global e-commerce site with international shipping. Its range includes seasonal collections, gift items, and curated collaborations across fashion and lifestyle categories. Kate Spade belongs to a larger publicly listed luxury goods group and operates brand stores in major city centres and shopping centres.