Reviews Analysed
21
We Collect & Analyse Reviews
Kate Spade
Experiences & Reviews
Kate Spade New York is an American fashion house founded in 1993, known for handbags, accessories, clothing and jewellery. The brand is often searched for by consumers seeking well‑made, colourful designs and everyday leather goods. Information on store locations, shipping options and official return policies is commonly sought before purchase.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
30d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report fast delivery, prompt fulfilment and careful packaging; a smaller set of reviews documents missing parcels or delayed refunds.
Share
Strong
25%
💰
Value for money
A few reviewers note discounted prices or bargains and good price‑quality balance, but value comments are limited in number.
Share
Mixed
3%
⚡
User experience
Only a small number of reviews mention the shopping experience directly (in‑store or purchase satisfaction); online UX or app comments are rare.
Share
Mixed
3%
🔧
Product quality
Many reviewers describe bags, bracelets and earrings as well made, sturdy and attractive; a few note sizing or specific jewellery quality issues.
Share
Strong
27%
📞
Communication
Some customers report clear delivery updates and responsive tracking; others describe slow, inconsistent support and delays in refunds or returns.
Share
Mixed
7%
⭐
Overall experience
The majority of reviews reflect overall satisfaction with purchases, delivery speed and presentation, while a minority report unresolved delivery or support problems.
Share
Strong
35%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
An unforgettable experience shopping at Kate Spade
"I recently had the pleasure of shopping at Kate Spade and I have to say, it was an amazing experience! From the beautiful handbags to the trendy clothing and stylish accessories, their collection is impressive. What really stood out to me was their attention to detail. The designs are unique and eye-catching with bold colors, playful patterns, and intricate detailing that add a touch of whimsy. The quality of their products is outstanding too. The materials used for bags felt sturdy yet soft on my hands. Their clothing seems well-made which will allow you feel good wearing any outfit. Additionally, the customer service was top-notch! Every staff member went above and beyond in assisting me with all my queries without making me feel intimidated or rushed. Overall, I would highly recommend Kate Spade for anyone looking for high-quality fashion accessories that embodies both flair as well as functionality"
Judge Bednar
Collected.reviews
Jun 29, 2022
Featured for: Detailed praise of service and quality
The worst customer service support which I' ve ever had
"At the beginning of August I ordered a keychain for a bag, which I was eagerly awaiting. Unfortunately, I received a completely different item than wh..."
Julia Rubinskaya
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about returns and support
Still no parcel or refund 23rd August
"Ordered 23rd August, delivery was 27th August which never arrived. Chased various times, online chats, WhatsApp with no reply, phone calls, with the s..."
Niamh Morrissey
Trustpilot
Sep 30, 2025
Featured for: Complaint: no parcel or refund
One happy customer
"Ordered a beautiful handbag which was massively reduced, absolute bargain. Handbag..."
Mariew
Trustpilot
Sep 30, 2025
Featured for: Notes bargain price and prompt delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mary Rooney
trustpilot.com
Sep 30, 2025
The bag was beautiful.
...
J
JACKIE ALDRED
trustpilot.com
Sep 30, 2025
It’s lovely but smaller than expected
It’s lovely but sm...
c
customer
trustpilot.com
Sep 30, 2025
A lovely bag
A lovely bag, great quality at a gre...
C
Christina
trustpilot.com
Sep 30, 2025
Poor quality of jewellery.
...
D
Donna Oconnor
trustpilot.com
Sep 30, 2025
Haven't received my order or any…
Haven't received my order or any tracking details to date Update received order ,just di...
L
Lisa Broomes
trustpilot.com
Sep 30, 2025
Very fast delivery and very good…
Very fast delivery and...
M
Mariew
trustpilot.com
Sep 30, 2025
One happy customer
Ordered a beautiful handbag which was massively reduced, absolute bargain. Handbag...
A
Arlene Arce
trustpilot.com
Sep 30, 2025
Quick shipping!my bestie loved the…
Quick shipping!my bestie loved the pur...
N
Niamh Morrissey
trustpilot.com
Sep 30, 2025
Still no parcel or refund 23rd August
Ordered 23rd August, delivery was 27th August which never arrived. Chased various times, online chats, WhatsApp with no reply, phone calls, with the s...
R
Remedios Mendoza
trustpilot.com
Sep 30, 2025
Good service
...
J
Justine Hand
trustpilot.com
Sep 30, 2025
Excellent service
Delivered quickly and the bag is b...
L
Linda Jones
trustpilot.com
Sep 30, 2025
A great product
Prompt service. I was kept up to date with the delivery t...
P
Pam Morton
trustpilot.com
Sep 30, 2025
Beautiful bracelets…
Very happy with my orders they arrived promptly and well packaged. Placed 3 orders a...
Y
Yvonne
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery, pur...
O
Olga Dolzhenko
trustpilot.com
Sep 30, 2025
have no problems with the order and…
have no problems with...
S
Samantha Winn
trustpilot.com
Sep 30, 2025
Love my bracelet
Love my bracelet, so happy it doesn't fall off as i had one from another company...
J
Jennifer Bland
trustpilot.com
Sep 30, 2025
Another lovely bag love the colour
Another lovely bag saw it in the Caledonian retail park and decided to o...
L
Luci Griffin
trustpilot.com
Sep 30, 2025
Lovely quality!
Very happy with purchase. Lovely quality handbag that’s perfect...
P
Parita Shah
trustpilot.com
Sep 30, 2025
Amazing products
...
J
Julia Rubinskaya
trustpilot.com
Sep 30, 2025
The worst customer service support which I' ve ever had
At the beginning of August I ordered a keychain for a bag, which I was eagerly awaiting. Unfortunately, I received a completely different item than wh...
Conclusion
Reviews show consistent praise for product quality, packaging and prompt delivery for many purchases, especially handbags and bracelets. Several buyers highlight well‑packaged items, quick shipping and satisfactory fit, while isolated comments flag sizing or jewellery material concerns. A smaller but notable group report poor post‑purchase communication, missing tracking information or slow refunds after returns. When buying, check product dimensions, keep order and tracking details, and review return policy to prepare for possible support follow‑up.