Customers like I Want One Of Those for its wide choice of unusual gifts, competitive pricing, and a simple checkout. Many reviews mention orders arriving quickly and the handy range of products. A large group report deliveries that arrive late or not at all, refunds that never land, and no reply after repeated contact. Some people describe prompt, helpful agents, but more accounts say support did not respond.
Examples from available reviews (Jun 2011 – Mar 2026).
Order mishandled with ignored messages, cancellations and money taken incorrectly.
“Monies taken from my account when specifically told not to on two occasions.”
Multiple contact attempts ignored; order shipped very late and no replies.
“No customer service. Contacted them via Facebook via X, via their own damn website and they didn’t get back to me”
Reviewer finds IWOOT ideal for stocking fillers and weekly browsing.
“iwoot is the perfect place for stocking fillers, one of a kind gifts”
Very fast delivery and a smooth transaction at a good price.
“Very fast delivery, very smooth transaction.”
Service comments often mention orders stuck in processing, cancelled after purchase, or never sent out. Some reviewers say they received the wrong items or incomplete orders and ended up opening bank disputes. A smaller set describe quick, smooth purchases, including one case where an agent cancelled and fixed the issue straight away.
Many customers point to lower prices and good bargains compared with other retailers. Some reviews highlight high postage fees that were not refunded, plus one or two deliveries that arrived empty or felt overpriced. Value feedback swings between strong deals and frustration about delivery costs.
Several reviewers say the website is easy to use, with quick ordering and, in positive cases, straightforward cancellation and reordering. Others mention cancellation buttons that do not work and an app-only support path that prevents email or phone contact. Overall, accounts split between smooth buying and irritating account or cancellation roadblocks.
Multiple reviews describe items arriving damaged, not as described, or missing parts. Some customers note sizing that varies or products that are smaller than expected. Others report novelty items arriving well packed and in good condition.
Complaints focus on messages going unanswered, automated replies, and dispatch emails that did not match what happened. Reviewers often say tracking updates were missing or inconsistent, and refund progress was not explained. A minority praise specific staff for clear, helpful replies.
Reviews split between people happy with the selection, pricing, and occasional fast delivery, and people angry about non-delivery and silent support. This contrast shows up again and again in ordering, delivery, and refund stories. Customers describe either an easy purchase or a fulfilment process that goes wrong.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Reviews (11) · Reviewcentre (10) · Sitejabber (7) · Quotes shortened · As of: March 2026
Site offers many amazing and interesting finds.
“Amazing the things you find on the site”
Order mishandled with ignored messages, cancellations and money taken incorrectly.
“Monies taken from my account when specifically told not to on two occasions.”
Order delayed, messages ignored, dispute raised and inconsistent shipping information provided.
“I had no response to the message”
Customer support agent Mike immediately cancelled the order and resolved the issue.
“Spoke to Mike who instantly understood my problem. Sorted and cancelled immediately”
Delivery delayed and poor communication caused a missed birthday gift.
“Terrible communication, delivery delayed.”
Refund processed but postage was not refunded; customer service was poor.
“I did but it was missing the postage id paid for”
Part of a Black Friday order remains missing with no communication or refund.
“One item is still missing (mid-Feb!) and I've had no communication or refund for this”
Item never received but the reviewer was not charged.
“I've never received the item. The only positive point is that they 've never charged me”
Order cancelled but no refund received; company later claimed dispatch.
“Out of nowhere on the 5/2/26 I received an email saying the order was dispatched”
Order from November never delivered; bank dispute required to recover money.
“I ordered in November, nothing ever delivered.”
Order not received and customer messages unanswered via the website contact.
“I have still not received the item”
Order showed as processing with no updates shortly after ordering.
“Still not received an update on my order which is still showing as processing”
Order missing and all contact attempts resulted in automated, unhelpful replies.
“Any attempt at contacting IWOOT results in automated emails”
None of the ordered items were delivered; they were intended as gifts.
“None of my items came. They were christmas gifts.”
Some items marked delivered but missing; customer support unresponsive and no refund.
“Of the three items ordered, only one arrived.”
Partial delivery and no replies to messages; cancellation was impossible.
“i heard nothing and repeatedly sent messages”
Order not shipped and cancellation button on the website did not work.
“I ordered a gift on the 16th of December and it still has not shipped.”
Returned an order and paid postage; company claims they do not have it.
“I received my order and sent it back over 2 weeks ago (they are really cheeky and I had to pay £2.99 for their error)”
Very slow service with no clear updates about delays before Christmas.
“Mega slow service with not really an a update of why the item was so delayed”
Multiple contact attempts ignored; order shipped very late and no replies.
“No customer service. Contacted them via Facebook via X, via their own damn website and they didn’t get back to me”
Items cheaper than competitors but delivery arrived later than quoted.
“considerably cheaper than all other online retailers”
Reviewer found the company excellent with great stock to choose from.
“excellent company, great stock to choose from”
Reviewer finds IWOOT ideal for stocking fillers and weekly browsing.
“iwoot is the perfect place for stocking fillers, one of a kind gifts”
Recommended site for original gifts at reasonable prices.
“A great go to for when you are stuck for a gift for so many good reasons!”
Order unprocessed after two days, risking late birthday delivery.
“It’s already taking 2 days to process my order which still has not been processed !”
Account allowed quick cancellation and reorder; easy to use.
“but he account allowed me to quickly cancel the order and order the right item.”
Ordering on the site is very easy.
“Everything is so easy to order”
Returned item two weeks ago with no refund or customer service response.
“No refund, no response from the customer services.”
Order cancelled due to supplier problems while item remained listed for sale.
“they can’t allocate my order so cancelled it!”
Purchased items at the best price and received an extra £10 off.
“Got my items for the best price anywhere and got another £10 off real bargain .”
Customer could not cancel their order.
“Couldn’t cancel”
Ordering was easy and product arrived swiftly.
“Very easy online ordering service. Product arrived swiftly.”
Novelty item arrived well packaged and undamaged but was smaller than expected.
“Transaction of the item was very smooth..Well packaged and arrived unscathed.”
Order not dispatched for over two weeks despite messaging; poor response.
“it still hasnt been despatched”
Promised 10% discount code failed and refund was not provided.
“After being offered a 10% discount as a new customer I decided to place an order. However, the code would not work.”
Website was good overall but removing items from the basket was tricky.
“I wanted to remove goods from my basket and found it a bit tricky to do so.”
Random Harry Potter wand box was excellent value and well packaged.
“Excellent value & this is one of my go to websites for fantastic stuff”
Quick, efficient service and reliable for unusual gifts at realistic prices.
“Quick, efficient service...I found it pretty easy to find some Father's Day gifts”
Order posted too late and will not arrive in time for birthday.
“Posted by IWOOT after 6pm Tuesday. Will therefore arrive late for my wife’s birthday tomorrow!!!”
Very fast delivery and a smooth transaction at a good price.
“Very fast delivery, very smooth transaction.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
I Want One Of Those (IWOOT) is a UK online retailer focused on gifts, gadgets, and licensed merchandise. The site sells items across homeware, tech accessories, toys, clothing, and novelty products. Customers order through the website or mobile app and choose standard or express delivery at checkout. Product pages show images, specifications, and pricing, and the retailer runs seasonal promotions and voucher codes.