Reviews Analysed
20
We Collect & Analyse Reviews
I Want One Of Those
Experiences & Reviews
I Want One Of Those (IWOOT) is an online retailer specialising in novelty gifts and consumer items. The site is commonly used by shoppers seeking unique presents, collectibles and promotional deals. When evaluating IWOOT, shoppers often focus on delivery times, returns and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
19d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviews describe late dispatches, slow processing and cancelled orders; these fulfilment problems caused missed occasions for several customers.
Share
Weak
18%
💰
Value for money
Multiple reviewers report competitive pricing, discounts and perceived good value for novelty or gift items compared with other retailers.
Share
Strong
13%
⚡
User experience
Site and account features are frequently praised: customers note easy ordering, smooth transactions and convenient account controls for cancellations.
Share
Strong
17%
🔧
Product quality
Buyers commonly report well‑packaged items, intact delivery and satisfactory novelty quality, though occasional size or expectation mismatches occur.
Share
Strong
10%
📞
Communication
Several reviews cite poor or absent customer responses, unresolved refund queries and inconsistent supplier updates when stock issues occur.
Share
Weak
8%
⭐
Overall experience
Overall impressions are split: many positive purchase experiences and smooth orders, but a notable minority report delivery or refund failures.
Share
Mixed
33%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Returned a Lego set two weeks ago for a…
"Returned a Lego set two weeks ago for a refund. No refund, no response from the customer services. Direct messaging locked behind a paywall, absol..."
Christopher Wild
Trustpilot
Sep 30, 2025
Featured for: Refund not received; no response
Appalling delivery service
"Ordered Friday morning. Needed by close of play Tuesday so selected Royal Mail 48. Posted by IWOOT after..."
customer
Trustpilot
Sep 30, 2025
Featured for: Delivery posted too late
CHECK THEM OUT!
"Bought random box of 5 Harry Potter wands… omg I got the BEST 5 - but they were packed exactly as they should be & had display case (card..."
Gayle Valentine
Trustpilot
Sep 30, 2025
Featured for: Well packed; excellent value
Great system
"Accidentally ordered the wrong item, but he account allowed me to quickly cancel the order an..."
Heather Elliott
Trustpilot
Sep 30, 2025
Featured for: Order cancelled easily via account
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
E
Elliot
trustpilot.com
Sep 30, 2025
Bought my daughter a Lego set
Bought my daughter a Lego set. They were considerably cheaper than all other online retailers however only 4* because...
R
Richard Thomas
trustpilot.com
Sep 30, 2025
excellent company
excellent company, gre...
T
Tony white
trustpilot.com
Sep 30, 2025
I've seen things you people wouldn't believe
iwoot is the perfect place for stocking fillers, one of a kind gifts and...
M
Michael Vermeersch
trustpilot.com
Sep 30, 2025
Great finds, great experience, good price
A great go to for when you are stuck for a gift f...
d
dawnbrown04@outlook.com
trustpilot.com
Sep 30, 2025
It’s already taking 2 days to process…
It’s already taking 2 days to process my order which still has not been processed...
H
Heather Elliott
trustpilot.com
Sep 30, 2025
Great system
Accidentally ordered the wrong item, but he account allowed me to quickly cancel the order an...
N
Neil Puckering
trustpilot.com
Sep 30, 2025
Everything is so easy to order
Everything is s...
C
Christopher Wild
trustpilot.com
Sep 30, 2025
Returned a Lego set two weeks ago for a…
Returned a Lego set two weeks ago for a refund. No refund, no response from the customer services. Direct messaging locked behind a paywall, absol...
M
Mr.C - Life and Detailing
trustpilot.com
Sep 30, 2025
Purchased a Black Panther helmet for my…
Purchased a Black Panther helmet for my brother in laws birthday on the 27thJune, heard nothing so emailed on the 5th July and was told they were havi...
c
customer
trustpilot.com
Sep 30, 2025
Great price
Got my items for the best price anywhere and...
V
Vivien Ellis
trustpilot.com
Sep 30, 2025
Couldn’t cancel
...
M
Michelle Martin
trustpilot.com
Sep 30, 2025
Very easy online ordering service
Very easy online ordering service. Product...
M
Martin
trustpilot.com
Sep 30, 2025
A great novelty item if your a fan of…
A great novelty item if your a fan of the film.Transaction of the item was very smooth..Well packaged and arriv...
B
Bethany
trustpilot.com
Sep 30, 2025
Item doesn't come in time
Item doesn't come in time. I ordered over 2 weeks ago for a birthday present, it still hasnt been despatched and everytime I have messaged them its "w...
P
Perry Graf
trustpilot.com
Sep 30, 2025
Dishonest company.
Dishonest company. After being offered a 10% discount as a new customer I decided to place an order. However, the code would not work. So after conver...
S
Shaaron Phillips
trustpilot.com
Sep 30, 2025
On the whole it is good but I wanted to remove an item to…
On the whole it is good but I wanted to remove goods fr...
G
Gayle Valentine
trustpilot.com
Sep 30, 2025
CHECK THEM OUT!
Bought random box of 5 Harry Potter wands… omg I got the BEST 5 - but they were packed exactly as they should be & had display case (card...
G
Granny-of-
trustpilot.com
Sep 30, 2025
IWOOT is never a disappointment!
Quick, efficient service...I found it pretty easy to find some Father's Day gifts (having forgotten to prepare well ahead of time!)....all looks good...
c
customer
trustpilot.com
Sep 30, 2025
Appalling delivery service
Ordered Friday morning. Needed by close of play Tuesday so selected Royal Mail 48. Posted by IWOOT after...
P
Phillip
trustpilot.com
Sep 30, 2025
Very fast delivery
Very fast delivery, very smooth transacti...
Conclusion
Reviews show consistent praise for I Want One Of Those on price, product packaging and an easy ordering experience. Multiple customers highlight quick transactions, good bargains and well‑packed novelty items. However, a number of reviews report fulfilment and communication problems: delayed dispatches, cancelled orders still listed for sale, and unresolved refund queries. If you prioritise price and unique gifts, consider allowing extra delivery time, check stock notices before ordering and keep records of order and return communications in case you need to escalate a refund.