Customers like I Want One Of Those for its wide choice of unusual gifts, competitive pricing, and a simple checkout. Many reviews mention orders arriving quickly and the handy range of products. A large group report deliveries that arrive late or not at all, refunds that never land, and no reply after repeated contact. Some people describe prompt, helpful agents, but more accounts say support did not respond.
Examples from available reviews (Jun 2011 – Mar 2026).
Order mishandled with ignored messages, cancellations and money taken incorrectly.
“Monies taken from my account when specifically told not to on two occasions.”
Multiple contact attempts ignored; order shipped very late and no replies.
“No customer service. Contacted them via Facebook via X, via their own damn website and they didn’t get back to me”
Reviewer finds IWOOT ideal for stocking fillers and weekly browsing.
“iwoot is the perfect place for stocking fillers, one of a kind gifts”
Very fast delivery and a smooth transaction at a good price.
“Very fast delivery, very smooth transaction.”
Service comments often mention orders stuck in processing, cancelled after purchase, or never sent out. Some reviewers say they received the wrong items or incomplete orders and ended up opening bank disputes. A smaller set describe quick, smooth purchases, including one case where an agent cancelled and fixed the issue straight away.
Many customers point to lower prices and good bargains compared with other retailers. Some reviews highlight high postage fees that were not refunded, plus one or two deliveries that arrived empty or felt overpriced. Value feedback swings between strong deals and frustration about delivery costs.
Several reviewers say the website is easy to use, with quick ordering and, in positive cases, straightforward cancellation and reordering. Others mention cancellation buttons that do not work and an app-only support path that prevents email or phone contact. Overall, accounts split between smooth buying and irritating account or cancellation roadblocks.
Multiple reviews describe items arriving damaged, not as described, or missing parts. Some customers note sizing that varies or products that are smaller than expected. Others report novelty items arriving well packed and in good condition.
Complaints focus on messages going unanswered, automated replies, and dispatch emails that did not match what happened. Reviewers often say tracking updates were missing or inconsistent, and refund progress was not explained. A minority praise specific staff for clear, helpful replies.
Reviews split between people happy with the selection, pricing, and occasional fast delivery, and people angry about non-delivery and silent support. This contrast shows up again and again in ordering, delivery, and refund stories. Customers describe either an easy purchase or a fulfilment process that goes wrong.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Reviews (11) · Reviewcentre (10) · Sitejabber (7) · Quotes shortened · As of: March 2026
Telescope missing from bundle and customer service required lengthy forms.
“After the t-shirt turns up without telescope.”
Telescope missing from ordered bundle; seller later said out of stock but still selling.
“After the t-shirt turns up without telescope.”
Received order despite initial anxiety; everything arrived fine.
“received my order and all is well”
Promised delivery date missed and customer enquiring about order status.
“Where is my order ? You emailed and said I would have it on December 6 th !”
Smooth sale and delivery; customer service described as brilliant.
“Smooth sale, delivery, even contacted them after seeing reviews and customer service was brilliant”
Orders repeatedly arrived damaged and reviewer was later banned after complaining.
“This order arrived with all items damaged during packaging and showing strong signs of wear and tear”
Large order never dispatched, later cancelled and offered inadequate compensation.
“they were never dispatched and are now out of stock.”
Received wrong and damaged mugs instead of ordered items.
“One cup came smashed to bits”
Order not dispatched and support tickets returned generic responses.
“Order placed 3 weeks ago and the good are still not dispatched.”
Order delayed, tracking showed no events, and customer service offered no help.
“I have contacted several times the customer service and they told ne to wait.”
Order from mid-October remained in processing with no dispatch or update.
“It is now January, and it hasn't even made it through "processing”
Poor customer service and inaccurate delivery estimates caused a missed Christmas gift.
“Worst customer service I have every encountered. Agent (Harry) cancelled chat with me for no reason”
Item never arrived despite multiple emails and an unhelpful chat bot.
“Emailed 5 times for tracking number with no response.”
Advertised pre-Christmas delivery missed and shipping refund refused.
“we're pretty sure it'll get there”
Received wrong item and customer service failed to resolve it.
“Received the wrong item”
T-shirts are high quality but sizes were inconsistent across items.
“They are all brilliant quality and the range of cool designs were all something I would wear.”
Damaged item and refunds difficult because app forced and incompatible with iPad.
“It’s impossible to email/call customer care as they force you to use the app”
Item arrived damaged and refund of postage costs was not honoured.
“Item arrived damaged after a long wait for it to arrive.”
Quick delivery and satisfied with purchases.
“Great online store quick delivery was happy with all my purchases”
Good selection of gifts across a wide range of prices.
“They have a great selection of gifts, across a wide range of prices, to find that little something for someone you're struggling to find a present for.”
Order delayed, double charged, and customer service was dreadful.
“customer service it's just dreadful”
Item was out of stock despite listing, ruining a Christmas present.
“Didn't receive my item and eventually admitted it wasn't in stock”
Received incorrect item and received no response to return requests.
“I ordered a black and green boostapak and received a blue trunkie”
Order remained processing and dispatch information was inconsistent.
“Tried to find a phone number to query the order but couldnt find one anywhere.”
Item arrived damaged with contents missing and customer service unresponsive.
“Item arrived in squashed, unsealed and open box with half of contents missing”
Orders cancelled after weeks of 'on its way' emails, products unavailable.
“They don't have the products they confirm they've sold you!”
Dispatch delayed by a week, causing missed Boxing Day delivery.
“They managed to delay my order's dispatch for one week”
Company sent misleading dispatch information and failed to refund customers.
“Items are not in stock, so IWOOT can cancel but choose not to.”
Customer service failed to respond, causing order cancellation before Christmas.
“They never reply to messages through Facebook, direct messages or Twitter.”
Orders delayed or cancelled and refunds disputed; trading standards involved.
“Nightmare company they take money delay on items being send”
Product arrived defective and returns process required repeated photo submissions.
“came with some of the picture scraped off”
Received dispatch message for orders never placed, potential fraudulent activity.
“I just received message they have despatched 2 items to a address in leeds i live in birmingham never ordered anything”
Service was great but the item was not required.
“great service but item not required”
Faulty items returned, replacements unavailable, refund still pending after a month.
“I am still waiting for my refund a month later!!”
Items misdescribed and returning them for refunds is very difficult.
“Beware, items are wrongly described/advertised which you wouldn't know until you have received the item!”
Reviewer reports no usable customer service at all.
“NO CUSTOMER SEVICE AT ALL THAT IS WORTH HAVING. A COMPLETE JOKE.”
Reviewer experienced worst customer service and lost trust in company.
“I have just received the worst customer service I have ever had from IWOOT.”
Refund delayed despite confirmation of returned item, threatening action.
“I have now waited 14 working days and still nothing.”
Ordered item not received and refund not provided despite multiple requests.
“Do not trust this company! I ordered WWE Monopoly mid Nov, it was dispatched on 28th Nov and never arrived.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
I Want One Of Those (IWOOT) is a UK online retailer focused on gifts, gadgets, and licensed merchandise. The site sells items across homeware, tech accessories, toys, clothing, and novelty products. Customers order through the website or mobile app and choose standard or express delivery at checkout. Product pages show images, specifications, and pricing, and the retailer runs seasonal promotions and voucher codes.