Customers like I Want One Of Those for its wide choice of unusual gifts, competitive pricing, and a simple checkout. Many reviews mention orders arriving quickly and the handy range of products. A large group report deliveries that arrive late or not at all, refunds that never land, and no reply after repeated contact. Some people describe prompt, helpful agents, but more accounts say support did not respond.
Examples from available reviews (Jun 2011 – Mar 2026).
Order mishandled with ignored messages, cancellations and money taken incorrectly.
“Monies taken from my account when specifically told not to on two occasions.”
Multiple contact attempts ignored; order shipped very late and no replies.
“No customer service. Contacted them via Facebook via X, via their own damn website and they didn’t get back to me”
Reviewer finds IWOOT ideal for stocking fillers and weekly browsing.
“iwoot is the perfect place for stocking fillers, one of a kind gifts”
Very fast delivery and a smooth transaction at a good price.
“Very fast delivery, very smooth transaction.”
Service comments often mention orders stuck in processing, cancelled after purchase, or never sent out. Some reviewers say they received the wrong items or incomplete orders and ended up opening bank disputes. A smaller set describe quick, smooth purchases, including one case where an agent cancelled and fixed the issue straight away.
Many customers point to lower prices and good bargains compared with other retailers. Some reviews highlight high postage fees that were not refunded, plus one or two deliveries that arrived empty or felt overpriced. Value feedback swings between strong deals and frustration about delivery costs.
Several reviewers say the website is easy to use, with quick ordering and, in positive cases, straightforward cancellation and reordering. Others mention cancellation buttons that do not work and an app-only support path that prevents email or phone contact. Overall, accounts split between smooth buying and irritating account or cancellation roadblocks.
Multiple reviews describe items arriving damaged, not as described, or missing parts. Some customers note sizing that varies or products that are smaller than expected. Others report novelty items arriving well packed and in good condition.
Complaints focus on messages going unanswered, automated replies, and dispatch emails that did not match what happened. Reviewers often say tracking updates were missing or inconsistent, and refund progress was not explained. A minority praise specific staff for clear, helpful replies.
Reviews split between people happy with the selection, pricing, and occasional fast delivery, and people angry about non-delivery and silent support. This contrast shows up again and again in ordering, delivery, and refund stories. Customers describe either an easy purchase or a fulfilment process that goes wrong.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Reviews (11) · Reviewcentre (10) · Sitejabber (7) · Quotes shortened · As of: March 2026
Reviewer alleges company stole from them.
“They will steal from you”
Overpriced delivery and received empty boxes with no response.
“WORSE was two empty boxes!”
Received wrong, overcharged and poorly packed order; needed social media to get response.
“I finally received a terribly packed, (almost busting open) huge box”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
I Want One Of Those (IWOOT) is a UK online retailer focused on gifts, gadgets, and licensed merchandise. The site sells items across homeware, tech accessories, toys, clothing, and novelty products. Customers order through the website or mobile app and choose standard or express delivery at checkout. Product pages show images, specifications, and pricing, and the retailer runs seasonal promotions and voucher codes.