Many reviewers say the website is easy to use and ordering is simple. Plenty of purchases get praise for low prices and fast delivery. A large share of complaints involve orders that never arrived, money not returned, and poor customer support. Repeated comments also mention damaged or wrong items and the company declining to cover return postage.
Examples from available reviews (Oct 2019 – Mar 2026).
Ordering is easy with really good prices.
“Easy ordering and really good prices”
Reviewer reports great service, excellent quality and good value.
“Excellent Quality goods and a Great Value for Money.”
Paid for order that never arrived and customer service did not reply.
“order which never show up amd also tried contacting them with no reply”
Two items were damaged and seller refused to refund return postage.
“Both items damaged.”
Service complaints centre on non-delivery, refused refunds, and incorrect items. Multiple reviewers say they were charged but did not receive goods, or received the wrong or damaged products. Positive service comments appear less often and usually mention quick delivery and helpful fixes.
Many customers highlight low prices, bargain deals, and good value on regular listings. A smaller group points to delivery fees, how vouchers work, and low-value mystery box contents. Value praise most often comes alongside comments about prompt delivery.
The most common theme is an intuitive website and a straightforward ordering process. Several reviewers recommend the site and say the voucher redemption steps are quick to follow. A few customers say they cannot complete reviews because their orders have not arrived.
Positive feedback mentions good-quality items, including mattresses and homeware, that matched expectations. A strong opposing set reports faulty electronics, broken goods, and misleading descriptions, especially for mystery boxes. Reports of damaged or incorrect items often sit alongside refund requests.
Many reviewers describe customer service as unresponsive, with refund emails going unanswered. Others report clear, fast replies, with named staff resolving issues. A smaller but repeated set of comments mentions advertising and problems unsubscribing.
Reviews split between smooth purchases with good value and fast delivery, and major failures involving non-delivery and refunds not returned. Happy customers point to easy ordering and strong bargains. The most serious negatives focus on unresolved orders and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service is nil and company should not trade.
“customer service is nil”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GoGroopie runs an online deals and voucher marketplace with time-limited discounts across areas such as electronics, homeware, and fashion. Customers buy vouchers or products on the GoGroopie website, then redeem vouchers with participating merchants or receive items through fulfilment. The platform takes online payments and uses third-party couriers for delivery. Support is available by email and web contact forms for order questions and refunds.