Consumer feedback shows consistent praise for GoGroopie’s pricing, website usability and timely deliveries, with many customers reporting satisfactory products. However, a recurring set of complaints relates to order fulfilment, missing confirmations and voucher/billing issues — several reviews describe payments taken without receipt or duplicate voucher charges. If you consider using GoGroopie, check the voucher and postage terms at checkout, keep order confirmations and monitor bank statements. Contact customer support promptly if fulfilment or billing problems arise; reviewers report mixed outcomes with resolution speed.
Examples from available reviews (Oct 2019 – Feb 2026).
Order paid but no receipt or delivery information provided.
“My money has been taken from my bank, but I haven’t received a receipt”
Customer was charged twice for a voucher and must dispute with bank.
“charged for useing my voucher 2 times instead of once”
Easy to navigate site with quick delivery and great product.
“The delivery arrived just four days later, fantastic service & great product.”
Found great deals, wide selection and prompt customer service.
“the discounts are so great that it feels like you're getting an absolute steal.”
Many reviewers praise quick delivery and responsive support, but several report missing orders, duplicate voucher charges or no receipt after payment.
Most reviewers highlight good prices and bargains; a smaller group raise concerns about separate postage vouchers, delivery charges or billing errors.
Site navigation, ordering and voucher redemption are frequently described as easy and clear; a few users find adverts or checkout postage confusing.
Most buyers report satisfactory item quality and value; a minority say items looked good online but were poor when received.
Users report clear voucher instructions and prompt replies from some staff, while others mention missing confirmations, no receipt or slow resolution.
Overall impressions trend positive: many cite good value, fast delivery and easy ordering; recurring negatives focus on fulfilment and billing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Two items were damaged and seller refused to refund return postage.
“Both items damaged.”
Items arrived damaged and company refused to refund return postage.
“refuse to refund postage”
Mystery box contained cheap, low-value items and return denied.
“box full of cheap plastic rubbish”
Smartwatch and earbuds were faulty and customer service unhelpful.
“Cannot charge it. Cannot connect earbuds to phone.”
Couldn't cancel, didn't receive product in time and no refund.
“Can't cancel, can't get refund”
Ordered rings long ago with no delivery or information.
“nothing was delivered no information at all”
Received poor, unhelpful customer service and refund issues.
“Rude and poor customer service.”
Wrong-sized jacket arrived and GoGroopie offered no support.
“Gogroopie have offered no support”
Returned an item but received no refund and no replies.
“do not reply to any emails”
Received incorrect small harness and low-quality mystery box items.
“I received x/s so small it would,t fit her”
Mystery box contents were low value and poor quality for price.
“Total value probably under a fiver.”
Device instructions are unintelligible and useless to the reviewer.
“The instructions are unintelligible.”
Received a hose holder instead of the advertised magic hose.
“all I got in the post was A Hose holder”
Company evades responsibility and refuses to refund return postage.
“insist you pay shipping costs to return their rubbish”
Satisfied with product quality, delivery and customer service.
“Well satisfied with product, delivery and customer services.”
Received broken goods and refund promised but never given.
“my item was broken and faulty”
I recently stumbled upon Go Groopie, and I am delighted with my experience so far. The website is incredibly user-friendly and navigating through it was a pleasant experience. It's true what they say; GoGroopie really does offer fantastic deals on some of the things that people love. In fact, the discounts are so great that it feels like you're getting an absolute steal.
One thing that stands out to me about this site is its sheer range of products and services available for purchase - there truly seems to be something for everyone on here! Whether you're looking for beauty treatments or fitness classes, travel getaways or family experiences, GoGroopie has got your back.
Another aspect that impressed me was their customer service team's prompt response time when I had a query regarding one of my purchases. Their commitment to ensuring that their customers are satisfied with their orders was noteworthy in itself.
Overall, if anyone is looking for an excellent platform where they can save money while still enjoying top-quality products/services simultaneously then look no further than Go Groopie!
Order months overdue with no contact or refund provided.
“Still waiting for my order to arrive from June”
Bathsheets not delivered and emails about refund went unanswered.
“£24.99 is a lot for a pensioner to loose.”
iPad and case arrived quickly and customer service was excellent.
“service was exceptional.”
Extendable hose broke immediately upon first use.
“fell apart the minute I connected it to my tap”
Only three of four returned items refunded; issue unresolved.
“only refunded for 3 orders out of 4 returned orders”
Items never arrived and company didn't respond, charging high postage.
“Items never arrived.”
Reviewer accuses the company of fraud and non-shipment.
“fraud company oder never shipping”
Customer claims refund pending since 6 May and no response to emails.
“They owe me a refund since the 6 May”
Received wrong item and company refuses refund or cancellation request.
“They sent me the wrong item and keep on insisting that the correct item had been sent”
Reviewer received order quickly and found the mattress excellent quality.
“the mattress is amazing I love it”
Paid items not received and refunds have not been provided.
“So far,I have received nothing.”
Multiple paid items not received and emails unanswered, reviewer is exasperated.
“PAID but have not received”
Customer keeps receiving adverts despite unsubscribing and is annoyed.
“Have supposedly unsubscribed,but constantly getting their ads thro”
Wrong item delivered and customer cannot get hold of the company.
“I ordered a 4 step ladder and received a 2 step ladder”
They charged me but did not deliver the product.
“took the money of my account and didn’t send me the product”
Faulty tablet arrived and customer service failed to help.
“One of the rubbish tablet delivered in 3 month and still its faulty their customer service is still playing.”
They say vouchers have expired and withhold customers' money.
“They try very hard to sit on your money.”
Multiple purchases completed without any problems or issues.
“haven’t ever had a problem at all.”
Goods not received and customer service did not respond.
“emailed customer services ,no response”
Item never arrived despite repeated promised delivery dates.
“Ordered paid fine waited and waited and still waiting”
Believes company is a scam and PayPal couldn't get answers.
“Complete scam.”
Did not receive masks and could not contact customer service.
“they have your money you have no goods”
Laptop voucher never fulfilled and item not received.
“havent recieved it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GoGroopie is an online deals and voucher marketplace that offers time-limited discounts across categories such as retail, leisure, travel and services. The platform typically lists discounted offers that customers purchase as vouchers to redeem with merchants. Consumers researching GoGroopie often look for information on voucher terms, delivery and how customer support handles order or billing issues.