Consumer feedback shows consistent praise for GoGroopie’s pricing, website usability and timely deliveries, with many customers reporting satisfactory products. However, a recurring set of complaints relates to order fulfilment, missing confirmations and voucher/billing issues — several reviews describe payments taken without receipt or duplicate voucher charges. If you consider using GoGroopie, check the voucher and postage terms at checkout, keep order confirmations and monitor bank statements. Contact customer support promptly if fulfilment or billing problems arise; reviewers report mixed outcomes with resolution speed.
Examples from available reviews (Oct 2019 – Feb 2026).
Order paid but no receipt or delivery information provided.
“My money has been taken from my bank, but I haven’t received a receipt”
Customer was charged twice for a voucher and must dispute with bank.
“charged for useing my voucher 2 times instead of once”
Easy to navigate site with quick delivery and great product.
“The delivery arrived just four days later, fantastic service & great product.”
Found great deals, wide selection and prompt customer service.
“the discounts are so great that it feels like you're getting an absolute steal.”
Many reviewers praise quick delivery and responsive support, but several report missing orders, duplicate voucher charges or no receipt after payment.
Most reviewers highlight good prices and bargains; a smaller group raise concerns about separate postage vouchers, delivery charges or billing errors.
Site navigation, ordering and voucher redemption are frequently described as easy and clear; a few users find adverts or checkout postage confusing.
Most buyers report satisfactory item quality and value; a minority say items looked good online but were poor when received.
Users report clear voucher instructions and prompt replies from some staff, while others mention missing confirmations, no receipt or slow resolution.
Overall impressions trend positive: many cite good value, fast delivery and easy ordering; recurring negatives focus on fulfilment and billing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Paid for order that never arrived and customer service did not reply.
“order which never show up amd also tried contacting them with no reply”
Item differed from the photo leaving the reviewer disappointed.
“Item not like photo. Very disappointed”
Hasn't received current items but past purchases were great.
“I can’t just yet as I haven’t received my items but they have been great in the past”
Customer waited eight weeks with no response from company or courier.
“I’ve waited for 8 weeks for my delivery. Go groopie don’t respond to my emails.”
Ordering process is easy and deals are acceptable.
“the process is easy ,the deals ok”
Straightforward website makes ordering easy.
“Easy to order straight forward website”
Ordering is very easy and products are great.
“Extra easy to order and great products”
Ordering is easy with really good prices.
“Easy ordering and really good prices”
Found desired item and purchasing was easy; reviewer recommends site.
“I would recommend this web site.”
Website is easy to use and offers are good.
“Really easy to use and good offers”
Reviewer reports excellent service.
“Excellent service”
Customer query was quickly resolved by Natasha with a clear explanation.
“My query was responded to very quickly by Natasha.”
Customer received wrong item, was charged unexpectedly and refund refused.
“the item I ordered when it arrived was completely different make, model and didn't work.”
Ordering process is easy.
“Easy to order”
Customer references prior purchases but message is unclear about trouble.
“I have purchased goods from go groupie before and. Ever had any trouble”
Purchase process was easy to do.
“It was easy to do”
Ordering and payment process were very simple.
“Very simple to order and pay for”
First-time shopping experience was quite uneventful.
“It was my first time of shopping with them and it was quite uneventful”
Good quality items offered at very good prices.
“Excellent, good quality at a very good price”
Generally reliable but occasional slow deliveries can be frustrating.
“sometimes the items do take a while”
Customer hasn't received any items so cannot review.
“I havent received anything do its impossible to review”
Customer objects to separate postage voucher causing double charges.
“you send a voucher for the postal cost and that means for every purchase we have to pay twice.”
Reviewer reports great service, excellent quality and good value.
“Excellent Quality goods and a Great Value for Money.”
Website provides easy access and good quality.
“Easy access and quality”
Very good service with quick delivery reported.
“Very good service quick on delivery”
Order paid but no receipt or delivery information provided.
“My money has been taken from my bank, but I haven’t received a receipt”
Reviewer finds the service reliable and cost effective.
“I've always been reliable and cost effective”
Bought good bargains that were easy to order and delivered.
“I've bought a couple of good bargains easily ordered and delivered”
Reviewer notes great prices and quick delivery.
“Great prices quick delivery”
Order not received and no delivery confirmation yet.
“I've not received them yet nor have I had any confirmation of delivery.”
Reviewer will leave a detailed review after delivery and likes website.
“The website is good.”
Ordering is quick with clear voucher redemption instructions.
“Very quick ordering and clear and precise instructions on how to redeem vouchers”
Customer was charged twice for a voucher and must dispute with bank.
“charged for useing my voucher 2 times instead of once”
Good choice and prices but delivery charges are excessive.
“Delivery charges a bit of a piss take.”
Easy purchasing with excellent prices, quick delivery and good value.
“Very easy to purchase from with excellent prices. Quick delivery and good value goods.”
Easy to navigate site with quick delivery and great product.
“The delivery arrived just four days later, fantastic service & great product.”
Reviewer asks company to remove further adverts.
“U need to get rid of futher advert for saving company”
Items bought recently were excellent and arrived quickly.
“All the items I have bought over the last few months have been excellent and arrived quickly.”
Items sometimes look good online but arrive with poor quality.
“Sometimes items look good but when they are received it’s not very good quality”
Excellent service and communication; problems were resolved quickly.
“Excellent Service and First Class Communication”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GoGroopie is an online deals and voucher marketplace that offers time-limited discounts across categories such as retail, leisure, travel and services. The platform typically lists discounted offers that customers purchase as vouchers to redeem with merchants. Consumers researching GoGroopie often look for information on voucher terms, delivery and how customer support handles order or billing issues.