Many reviewers say the website is easy to use and ordering is simple. Plenty of purchases get praise for low prices and fast delivery. A large share of complaints involve orders that never arrived, money not returned, and poor customer support. Repeated comments also mention damaged or wrong items and the company declining to cover return postage.
Examples from available reviews (Oct 2019 – Mar 2026).
Ordering is easy with really good prices.
“Easy ordering and really good prices”
Reviewer reports great service, excellent quality and good value.
“Excellent Quality goods and a Great Value for Money.”
Paid for order that never arrived and customer service did not reply.
“order which never show up amd also tried contacting them with no reply”
Two items were damaged and seller refused to refund return postage.
“Both items damaged.”
Service complaints centre on non-delivery, refused refunds, and incorrect items. Multiple reviewers say they were charged but did not receive goods, or received the wrong or damaged products. Positive service comments appear less often and usually mention quick delivery and helpful fixes.
Many customers highlight low prices, bargain deals, and good value on regular listings. A smaller group points to delivery fees, how vouchers work, and low-value mystery box contents. Value praise most often comes alongside comments about prompt delivery.
The most common theme is an intuitive website and a straightforward ordering process. Several reviewers recommend the site and say the voucher redemption steps are quick to follow. A few customers say they cannot complete reviews because their orders have not arrived.
Positive feedback mentions good-quality items, including mattresses and homeware, that matched expectations. A strong opposing set reports faulty electronics, broken goods, and misleading descriptions, especially for mystery boxes. Reports of damaged or incorrect items often sit alongside refund requests.
Many reviewers describe customer service as unresponsive, with refund emails going unanswered. Others report clear, fast replies, with named staff resolving issues. A smaller but repeated set of comments mentions advertising and problems unsubscribing.
Reviews split between smooth purchases with good value and fast delivery, and major failures involving non-delivery and refunds not returned. Happy customers point to easy ordering and strong bargains. The most serious negatives focus on unresolved orders and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Paid for order that never arrived and customer service did not reply.
“order which never show up amd also tried contacting them with no reply”
Item differed from the photo leaving the reviewer disappointed.
“Item not like photo. Very disappointed”
Hasn't received current items but past purchases were great.
“I can’t just yet as I haven’t received my items but they have been great in the past”
Customer waited eight weeks with no response from company or courier.
“I’ve waited for 8 weeks for my delivery. Go groopie don’t respond to my emails.”
Ordering process is easy and deals are acceptable.
“the process is easy ,the deals ok”
Straightforward website makes ordering easy.
“Easy to order straight forward website”
Ordering is very easy and products are great.
“Extra easy to order and great products”
Ordering is easy with really good prices.
“Easy ordering and really good prices”
Found desired item and purchasing was easy; reviewer recommends site.
“I would recommend this web site.”
Website is easy to use and offers are good.
“Really easy to use and good offers”
Reviewer reports excellent service.
“Excellent service”
Customer query was quickly resolved by Natasha with a clear explanation.
“My query was responded to very quickly by Natasha.”
Customer received wrong item, was charged unexpectedly and refund refused.
“the item I ordered when it arrived was completely different make, model and didn't work.”
Ordering process is easy.
“Easy to order”
Customer references prior purchases but message is unclear about trouble.
“I have purchased goods from go groupie before and. Ever had any trouble”
Purchase process was easy to do.
“It was easy to do”
Ordering and payment process were very simple.
“Very simple to order and pay for”
First-time shopping experience was quite uneventful.
“It was my first time of shopping with them and it was quite uneventful”
Good quality items offered at very good prices.
“Excellent, good quality at a very good price”
Generally reliable but occasional slow deliveries can be frustrating.
“sometimes the items do take a while”
Customer hasn't received any items so cannot review.
“I havent received anything do its impossible to review”
Customer objects to separate postage voucher causing double charges.
“you send a voucher for the postal cost and that means for every purchase we have to pay twice.”
Reviewer reports great service, excellent quality and good value.
“Excellent Quality goods and a Great Value for Money.”
Website provides easy access and good quality.
“Easy access and quality”
Very good service with quick delivery reported.
“Very good service quick on delivery”
Order paid but no receipt or delivery information provided.
“My money has been taken from my bank, but I haven’t received a receipt”
Reviewer finds the service reliable and cost effective.
“I've always been reliable and cost effective”
Bought good bargains that were easy to order and delivered.
“I've bought a couple of good bargains easily ordered and delivered”
Reviewer notes great prices and quick delivery.
“Great prices quick delivery”
Order not received and no delivery confirmation yet.
“I've not received them yet nor have I had any confirmation of delivery.”
Reviewer will leave a detailed review after delivery and likes website.
“The website is good.”
Ordering is quick with clear voucher redemption instructions.
“Very quick ordering and clear and precise instructions on how to redeem vouchers”
Customer was charged twice for a voucher and must dispute with bank.
“charged for useing my voucher 2 times instead of once”
Good choice and prices but delivery charges are excessive.
“Delivery charges a bit of a piss take.”
Easy purchasing with excellent prices, quick delivery and good value.
“Very easy to purchase from with excellent prices. Quick delivery and good value goods.”
Easy to navigate site with quick delivery and great product.
“The delivery arrived just four days later, fantastic service & great product.”
Reviewer asks company to remove further adverts.
“U need to get rid of futher advert for saving company”
Items bought recently were excellent and arrived quickly.
“All the items I have bought over the last few months have been excellent and arrived quickly.”
Items sometimes look good online but arrive with poor quality.
“Sometimes items look good but when they are received it’s not very good quality”
Excellent service and communication; problems were resolved quickly.
“Excellent Service and First Class Communication”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GoGroopie runs an online deals and voucher marketplace with time-limited discounts across areas such as electronics, homeware, and fashion. Customers buy vouchers or products on the GoGroopie website, then redeem vouchers with participating merchants or receive items through fulfilment. The platform takes online payments and uses third-party couriers for delivery. Support is available by email and web contact forms for order questions and refunds.