Reviewers most frequently highlight quick delivery, accurate prescriptions and straightforward ordering as reasons for repeat purchases. Multiple customers praise clear communications, specialist contact for complex lenses and easy exchanges or returns. Price and value are commonly seen as favourable compared with local opticians, though some note extra lens options increase final cost. There is one detailed negative review describing problems with prescription upload, delivery charges and a disputed refund—prospective buyers should check prescription upload steps and delivery charges before ordering.
Examples from available reviews (Mar 2022 – Feb 2026).
Affordable prices, great customer service, and a convenient home trial.
“2 pairs starting at just £15 - you really can't beat that price!”
Order problems and refund refusal caused significant frustration and disappointment.
“I do not see how this is customer service.”
Specialist advice, quick delivery and easy returns with good support.
“Return was easy, cost paid for by Glasses Direct and returns label emailed to me.”
Accurate verifocal measurements, good communication and quick delivery.
“they got the measurements bang on all sorted in 6 days from ordering”
Most reviewers report fast, helpful service with straightforward exchanges and issue resolution. One review describes poor handling of a delivery refund and order hold.
Several reviewers highlight better value than local opticians, competitive offers and low prices; a few note additional lens options add to the cost.
Ordering, home try‑on and checkout are frequently described as simple and straightforward, with customers noting clear progress updates and easy returns.
Glasses are commonly described as well made, comfortable and accurate to prescription; varifocals and lens quality receive specific positive mentions.
Reviewers often praise clear order updates, specialist contact for complex lenses and prompt delivery notifications. One review reports a communication breakdown over a refund.
Most reviewers report a positive overall experience, citing accurate prescriptions, quick fulfilment and repeat purchases; a single detailed review reports significant dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Very satisfied; glasses were comfortable and trendy.
“Very satisfied. comfortable and trendy”
Order delayed five weeks with missing deliveries and no communication.
“I’ve waited 5 weeks for my glasses”
Promotional offer became costly due to unexpected extra charges and difficulty ordering.
“here I was offered two pairs of glasses for £49 (the second pair being free)”
Well-described glasses made buying online easier.
“Well described makes buying online easier”
Customer problem was resolved quickly and to their satisfaction.
“I had a problem that was felt with very quickly and to my satisfaction.”
Accurate prescription, good fit and overall very positive experience.
“my prescription is really accurate the glasses fit well”
Ordering process, offers and speedy service encourage repeat purchases.
“The ordering process, good offers and speedy service”
Varifocal lenses are brilliant and glasses fit beautifully.
“The glasses I received look well made and fit beautifully.”
Glasses work well but require some time to get used to.
“need to get used to them”
Order problems and refund refusal caused significant frustration and disappointment.
“I do not see how this is customer service.”
Home trial process is straightforward, good frame and lens choices.
“The process to try out prospective frames by posting back and forth is straightforward.”
Accurate verifocal measurements, good communication and quick delivery.
“they got the measurements bang on all sorted in 6 days from ordering”
Good service and a wide selection of glasses.
“Good service and selection of glasses.”
Plenty of communication and ordering process is easy.
“From ordering to delivery there is always plenty communication and so easy to order glasses.”
Ordering and receiving glasses was simple and effective.
“Really easy to order and get my glasses - simple and effective”
Easy ordering and quick delivery, though glasses feel slightly heavier.
“Glasses are a little heavier than my old ones”
Specialist advice, quick delivery and easy returns with good support.
“Return was easy, cost paid for by Glasses Direct and returns label emailed to me.”
Simple, straightforward service offering great value and fast delivery.
“great value for money and lightning fast”
Glasses were good quality and delivered very quickly.
“Very quick delivery and good quality glasses”
Glasses arrived quickly with a perfect prescription.
“Arrived very quickly prescription perfect”
Quick service, nice glasses and good price.
“Quick service . Nice glasses . Good price”
Quick, easy ordering; glasses arrived within a week and fit well.
“glasses came within a week, fit well”
Company corrected order mistake and provided replacement free promptly.
“they made me the correct pair for free”
Perfect prescription glasses, easy website, and significant savings.
“Perfect service, perfect prescription glasses.”
One pair excellent but the other matched previous poor quality, so kept only one.
“one pair is great, nice and clear, sharp”
Returned faulty glasses but refund was refused.
“i returned my faulty glasses and they are refusing my refund”
Refund promised then repeatedly delayed, with no communication.
“No communication, no refund”
Website forced an expensive lens package, making ordering impractical despite helpful chat.
“their website only offered a lens package that cost £100 ! !”
Returns process dysfunctional and customer service circles you for weeks.
“the whole set up is dysfunctional”
Order confusion and poor support caused stress and refund problems.
“Waste of time and money.”
Returned two pairs but company claims only one received; poor customer service.
“It now appears that they only received 1 pair even tho they were packaged together, how does that work??”
Price nearly doubled unexpectedly despite assurance the Gold package fit.
“they were increasing the price of £88 by a further £77”
Poor after-sales service with order cancellations and inconsistent refunds.
“Totally hopeless after sales service.”
Order issues and payment records complicated, making disputes difficult.
“Paid for a 2 for 1 deal and they delivered only 1.”
Order not processed with repeated unfulfilled escalation promises.
“Extremely poor post sales service!”
Frames were built incorrectly and returns process repeatedly delayed.
“they'd somehow managed to put the arms on upside down!”
Prescription paperwork issues and delayed refund after order cancellation.
“uploaded again and heard nothing for over 3 weeks.”
Protracted returns and refund delays with poor customer support.
“refund finally received”
Received two distance pairs instead of computer glasses; company asked to reorder.
“we are currently unable to process replacements, exchanges, or corrections.”
Quick to sell but slow and unresponsive for quality replacements.
“it’s two weeks I’m waiting for replacement of my glasses”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Glasses Direct is an online eyewear retailer in the UK offering prescription glasses, sunglasses and lens options via its website. The service typically includes frame selection, online ordering and options such as home try-on and returns. People searching for reviews usually check delivery speed, prescription accuracy, returns handling and customer support.