Reviewers most frequently highlight quick delivery, accurate prescriptions and straightforward ordering as reasons for repeat purchases. Multiple customers praise clear communications, specialist contact for complex lenses and easy exchanges or returns. Price and value are commonly seen as favourable compared with local opticians, though some note extra lens options increase final cost. There is one detailed negative review describing problems with prescription upload, delivery charges and a disputed refund—prospective buyers should check prescription upload steps and delivery charges before ordering.
Examples from available reviews (Mar 2022 – Feb 2026).
Affordable prices, great customer service, and a convenient home trial.
“2 pairs starting at just £15 - you really can't beat that price!”
Order problems and refund refusal caused significant frustration and disappointment.
“I do not see how this is customer service.”
Specialist advice, quick delivery and easy returns with good support.
“Return was easy, cost paid for by Glasses Direct and returns label emailed to me.”
Accurate verifocal measurements, good communication and quick delivery.
“they got the measurements bang on all sorted in 6 days from ordering”
Most reviewers report fast, helpful service with straightforward exchanges and issue resolution. One review describes poor handling of a delivery refund and order hold.
Several reviewers highlight better value than local opticians, competitive offers and low prices; a few note additional lens options add to the cost.
Ordering, home try‑on and checkout are frequently described as simple and straightforward, with customers noting clear progress updates and easy returns.
Glasses are commonly described as well made, comfortable and accurate to prescription; varifocals and lens quality receive specific positive mentions.
Reviewers often praise clear order updates, specialist contact for complex lenses and prompt delivery notifications. One review reports a communication breakdown over a refund.
Most reviewers report a positive overall experience, citing accurate prescriptions, quick fulfilment and repeat purchases; a single detailed review reports significant dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
I recently had the pleasure of trying out Glasses Direct and I couldn't be happier with my experience there. The website offers a wide range of frames to choose from, with 2 pairs starting at just £15 - you really can't beat that price!
After browsing through their extensive collection, I decided to take advantage of their Free Home Trial service. This was incredibly convenient as it allowed me to try on the glasses in the comfort of my own home, without any pressure or rush.
Once I found the perfect frames for me, ordering was quick and easy. The checkout process was straightforward and their free lens option helped cut down on extra costs.
The delivery arrived promptly and everything looked just like how it did online. The frames were lightweight and comfortable to wear throughout the day.
Overall, my experience with Glasses Direct has been nothing short of excellent. Their affordable prices paired with great customer service have definitely won me over as a returning customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Glasses Direct is an online eyewear retailer in the UK offering prescription glasses, sunglasses and lens options via its website. The service typically includes frame selection, online ordering and options such as home try-on and returns. People searching for reviews usually check delivery speed, prescription accuracy, returns handling and customer support.