Reviewers most frequently highlight quick delivery, accurate prescriptions and straightforward ordering as reasons for repeat purchases. Multiple customers praise clear communications, specialist contact for complex lenses and easy exchanges or returns. Price and value are commonly seen as favourable compared with local opticians, though some note extra lens options increase final cost. There is one detailed negative review describing problems with prescription upload, delivery charges and a disputed refund—prospective buyers should check prescription upload steps and delivery charges before ordering.
Examples from available reviews (Mar 2022 – Feb 2026).
Affordable prices, great customer service, and a convenient home trial.
“2 pairs starting at just £15 - you really can't beat that price!”
Order problems and refund refusal caused significant frustration and disappointment.
“I do not see how this is customer service.”
Specialist advice, quick delivery and easy returns with good support.
“Return was easy, cost paid for by Glasses Direct and returns label emailed to me.”
Accurate verifocal measurements, good communication and quick delivery.
“they got the measurements bang on all sorted in 6 days from ordering”
Most reviewers report fast, helpful service with straightforward exchanges and issue resolution. One review describes poor handling of a delivery refund and order hold.
Several reviewers highlight better value than local opticians, competitive offers and low prices; a few note additional lens options add to the cost.
Ordering, home try‑on and checkout are frequently described as simple and straightforward, with customers noting clear progress updates and easy returns.
Glasses are commonly described as well made, comfortable and accurate to prescription; varifocals and lens quality receive specific positive mentions.
Reviewers often praise clear order updates, specialist contact for complex lenses and prompt delivery notifications. One review reports a communication breakdown over a refund.
Most reviewers report a positive overall experience, citing accurate prescriptions, quick fulfilment and repeat purchases; a single detailed review reports significant dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Faulty hinge was replaced promptly; service was exceptional.
“dispatched a replacement within a couple of days”
Faulty hinge was replaced promptly; service was exceptional.
“dispatched a replacement within a couple of days”
Easy process with good value, wide frame range and prompt delivery.
“A very easy to use process.”
Easy process with good value, wide frame range and prompt delivery.
“A very easy to use process.”
Prescription checked and glasses equal to optician quality at half price.
“Equal to the glasses from the optician at half the price.”
Prescription checked and glasses equal to optician quality at half price.
“Equal to the glasses from the optician at half the price.”
Good service and quality glasses left the reviewer very happy.
“Great service, good quality glasses, very happy.”
Good service and quality glasses left the reviewer very happy.
“Great service, good quality glasses, very happy.”
High-quality frames, excellent value and outstanding customer service over years.
“the variety and price is outstanding”
High-quality frames, excellent value and outstanding customer service over years.
“the variety and price is outstanding”
Professional experience, good customer support and significant cost savings.
“Very professional and with very good customer support.”
Professional experience, good customer support and significant cost savings.
“Very professional and with very good customer support.”
First-time ordering bifocals was excellent and customer service perfect.
“Customer service was 10/10”
First-time ordering bifocals was excellent and customer service perfect.
“Customer service was 10/10”
Affordable and overall great service.
“Just a great and affordable service.”
Affordable and overall great service.
“Just a great and affordable service.”
Same glasses for much less, great home trial and fast turnaround.
“Amazing value, particularly during a cost of living crisis.”
Same glasses for much less, great home trial and fast turnaround.
“Amazing value, particularly during a cost of living crisis.”
Frames fit well; service was excellent with fast delivery and communication.
“Glasses Direct service was excellent - fast delivery and good communication throughout.”
Frames fit well; service was excellent with fast delivery and communication.
“Glasses Direct service was excellent - fast delivery and good communication throughout.”
Excellent after-sales service with helpful phone support.
“Excellent after service. Very good, helpful people at end of phone.”
Helpful phone support and excellent after-sales service.
“Excellent after service.”
Vast frame selection but final price can increase due to add-ons.
“the pricing is never the final cost due to add ons”
Wide selection online but pricing includes add-ons; glasses arrived swiftly.
“Excellent website with vast array of styles.”
Long-term customer; problems are handled easily and promptly.
“When I did have a problem with one pair it was sorted easily and promptly.”
Long-term customer pleased; issues resolved quickly and easily.
“When I did have a problem with one pair it was sorted easily and promptly.”
Quick service: prescription sent and glasses arrived within days.
“Quick service. Ordered glasses, sent prescription, glasses arrived in a few days”
Fast turnaround from order to delivery within a few days.
“Quick service.”
Picked frames; the process was easy.
“Picked frames...Easy”
Frame selection was easy and straightforward.
“Picked frames...Easy”
Superb glasses with excellent customer service experience.
“Superb glasses and excellent customer service experience”
Received superb glasses and had an excellent customer service experience.
“Superb glasses and excellent customer service experience”
Service and product quality were excellent.
“Excellent service and quality”
Both the service and product quality were excellent.
“Excellent service and quality”
Varifocals are consistently perfect and service is fast and efficient.
“My varifocals are just perfect everytime.”
Consistently perfect varifocals with fast, efficient service saving money.
“My varifocals are just perfect everytime.”
Fast, quality service with correctly prescribed lenses and no issues.
“lenses as prescribed use with confidence”
Fast, reliable service with lenses made to prescription.
“lenses as prescribed use with confidence”
Fourth pair loved; quick service, great product and spot-on prescription.
“Fit well and prescriptions are spot on.”
Quick service, great product, accurate prescriptions and good prices.
“Fit well and prescriptions are spot on.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Glasses Direct is an online eyewear retailer in the UK offering prescription glasses, sunglasses and lens options via its website. The service typically includes frame selection, online ordering and options such as home try-on and returns. People searching for reviews usually check delivery speed, prescription accuracy, returns handling and customer support.