Many reviewers praise Desigual’s distinctive designs, helpful store staff, and several well-made items. At the same time, many customers run into problems with online fulfilment, returns, and refunds. Many say customer support goes quiet after purchase or sends only automated replies. That leaves a stark split between enjoyable shopping in store and frustrating post-purchase service online.
Examples from available reviews (Feb 2015 – Mar 2026).
Return was confirmed delivered but no refund after months.
“Delivery (of return) confirmed Dec 19, 2025. Today is Feb 10, 2026 and still no refund!”
Bag showed outstanding craftsmanship and premium materials despite long wait.
“the quality is absolutely outstanding.”
Order not received after three months and company unresponsive until legal threat.
“3 months after order not received and no replies from customer services until I threatened court.”
Staff Juan and Marty made shopping memorable and authentic.
“Juan and Marty made this shopping experience memorable and authentic!”
Many reviews describe returns marked as delivered but never refunded. Several customers report receiving the wrong items, getting incorrect refunds, or being unable to use return labels because they were corrupted or unusable. A smaller number mention quick returns and helpful service in store.
Many reviewers question the price-to-quality balance, calling items overpriced or cheaply made. Some say the value feels good when products match the description and the fabric meets expectations. A few mention confusing discount mechanics or extra shipping fees.
Several reviewers describe website and fulfilment friction, including site maintenance that blocks returns, orders that never ship, and delayed deliveries. Some customers highlight clear fit, flattering cuts, and enjoyable shopping in store. Account lockouts and broken order flows come up repeatedly.
Feedback splits between strong praise for unique prints, well-crafted bags, and durable footwear, and repeated complaints about pilling, tearing, and peeling surfaces. Reported issues include bag straps ripping, sandals causing pain, and garments pilling after just a few wears. Several reviews point to well-made dresses and standout sneakers as positive exceptions.
Many reviews mention automated replies, no working phone number, and long waits to reach a person. Some describe months of unanswered back-and-forth and problems accessing their accounts. A minority praise friendly, attentive store staff and problems solved directly in store.
Overall feedback shows a clear split: positive finds and service in store versus negative online and post-sale experiences. Praise focuses on design, store staff, and some long-lasting products. Criticism centres on fulfilment, refunds, and weak digital customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · yelp.com (18) · Reviews (1) · Quotes shortened · As of: March 2026
Multiple late deliveries and a corrupted return label with no responses.
“the return label they sent me was a corrupted file, so I couldn’t access it.”
Courier repeatedly failed to collect my return and customer service hasn't responded.
“they came to my home three times and could not find me.”
Received a suspicious UPS message and customer support hasn't responded.
“Now I have no package, support hasn’t answered in days and money is reserved!”
Returned items a month ago but no refund and unresponsive support.
“While I got an email acknowledging the return, the refund never arrived.”
Slow delivery and returns are impossible with unhelpful generic responses.
“no response to emails or calls”
Sizing inconsistent and return label wouldn't download; no support response.
“free label would not download”
Products appealing but customer service and website are poor.
“the quality is mediocre for the price paid”
Never received items and company ignored refund requests.
“Never received anything and no refund”
Dress arrived late and poor quality; refund pending with no customer service contact.
“The Dress arrived, it was a very poor quality garment.”
Return address and phone number don't work and only automated replies received.
“the return address provided on the website is not even a working location.”
Bag showed outstanding craftsmanship and premium materials despite long wait.
“the quality is absolutely outstanding.”
Reviewer complains about poor product quality and high prices.
“Bags peeling, blouse tearing apart.”
Reviewer praises Desigual sneakers for comfort, design and durability.
“they are by far the most outstanding footwear I’ve ever owned.”
Reviewer says bags are poor quality and peeling.
“Prices are steep and the quality of the bags are bad.”
Excellent customer service handled a return and refund promptly.
“My credit card was refunded within a week”
Staff refused an exchange and were reportedly rude.
“she even said she doesn’t care and she has no time to talk!”
Customer reports non-delivery and no response from company.
“This company is a scam.”
Reviewer says discounts are misleading and service is poor.
“when you add to cart discounted item it immediately adds shipping fee”
Refund was issued to a gift card instead of the credit card, causing dispute.
“they put money back onto a gift card instead of my credit card.”
Sandals were painful to wear despite price and returns refused.
“they are very painful to wear.”
Bags' surface disintegrated and many were discarded unused.
“Surface of bag disintegrates.”
Account issues and poor customer service over months, unresolved.
“I am locked out of my account and cannot make any purchase.”
Months spent providing information with no resolution from customer service.
“we've encountered a standstill in progressing with your request.”
Locked out of account with lengthy unresolved correspondence and poor service.
“I am locked out of my account and cannot make any purchase.”
Sales assistant Anastasia provided a friendly and enjoyable shopping experience.
“Anastasia is so wonderful.”
Shirt tore after two wears and other items showed poor construction.
“it has torn away around the neck collar”
Faulty bag and an eight-month waiting period for a promised refund.
“8 months later I am still waiting for the refund”
Received wrong item and refund was not received despite assurances.
“my refund had been processed and I would see the refund in my account within 5 days.”
Ms Niruta in Gallery Mall provided wonderful service and hospitality.
“for her wonderfully service and the great hospitality”
Handbag strap ripped and faux-leather parts wore off after two months.
“the carrying strap ripped out of the side of the bad”
Returned order months ago and still awaiting refund.
“As of date, no refund has been received.”
Shipped the wrong item and customer service contact methods failed.
“Ordered a jacket but was shipped a sweater.”
Request to cancel order ignored and reimbursement delayed indefinitely.
“the order status has remained as "preparing the order.”
Received wrong item, slow return process and no refund despite returns.
“NONE of their listed phone numbers work.”
Returned items but no refund received after seven weeks despite repeated contact.
“I was charged for the items but never received a refund.”
Reviewer criticises shipping partner and calls customer service incompetent.
“desigual customer service is most incompetent and lazy I ever saw.”
Returned items confirmed received but refund not issued after weeks.
“it was confirmed the items have been received.”
Returned item but no refund received, leading to a dispute.
“I never received any payments.”
Customer sent a return two months ago and still hasn't received a refund.
“I sent a return back 2 months ago and still have not received it.”
Long delivery and slow refund process with automated customer service replies.
“an automatic response saying that they will get back to me in 24 hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Desigual is a Barcelona-based fashion brand known for colourful prints and eclectic designs in womenswear, menswear, childrenswear, and accessories. It sells clothing, footwear, bags, and seasonal collections through branded stores, franchises, and its ecommerce platform. Desigual runs a global retail network and offers online tools such as size guides, store locators, and account management. The brand also releases limited collaborations and publishes trend and styling content on its website.