Across the supplied reviews, the most consistent issues relate to returns, refunds and customer support responsiveness. Several buyers report delivery delays, return labels that cannot be downloaded and unanswered emails or calls; one earlier review praises product fit and delivery. If you are considering Desigual online, check return and shipping terms, retain purchase and tracking records and consider buying in-store to try sizing where possible. For disputed refunds, reviewers mention following up through the payment provider or bank as an escalation option.
Examples from available reviews (Feb 2015 – Feb 2026).
Dresses matched online descriptions, with excellent fabric, fit and prompt delivery updates.
“On arrival, they were the exact dresses I had picked online.”
Returned items weeks ago and still haven't received a refund.
“2 months later and still no refund.”
Return process failed due to site maintenance and lack of responses.
“I’ve emailed them but no reply except the standard response.”
Bag's ring opened unexpectedly causing it to fall off shoulder.
“one of the rings opens unexpectedly, causing the bag to fall off the shoulder by itself.”
Most reviewers report slow or failed deliveries and refund handling problems; a small number describe prompt shipping and accurate orders.
Multiple reviewers say items feel overpriced for the quality, citing pilling and better-priced alternatives for similar garments.
Customers report website and returns workflow issues: maintenance blocking labels, corrupted files and confusing courier messages hinder returns.
Product feedback is mixed: one review praises fabric and print, while several note pilling, breakage or defective hardware on bags.
Reviews frequently describe unresponsive support: unanswered emails, automated replies, dropped calls and long waits for case resolution.
The dominant pattern is negative: buyers report unresolved refunds and returns, with only isolated positive purchase experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · yelp.com (18) · Reviews (1) · Quotes shortened · As of: February 2026
Multiple late deliveries and a corrupted return label with no responses.
“the return label they sent me was a corrupted file, so I couldn’t access it.”
Courier repeatedly failed to collect my return and customer service hasn't responded.
“they came to my home three times and could not find me.”
Received a suspicious UPS message and customer support hasn't responded.
“Now I have no package, support hasn’t answered in days and money is reserved!”
Returned items a month ago but no refund and unresponsive support.
“While I got an email acknowledging the return, the refund never arrived.”
Slow delivery and returns are impossible with unhelpful generic responses.
“no response to emails or calls”
Sizing inconsistent and return label wouldn't download; no support response.
“free label would not download”
Products appealing but customer service and website are poor.
“the quality is mediocre for the price paid”
Never received items and company ignored refund requests.
“Never received anything and no refund”
Dress arrived late and poor quality; refund pending with no customer service contact.
“The Dress arrived, it was a very poor quality garment.”
Return address and phone number don't work and only automated replies received.
“the return address provided on the website is not even a working location.”
Bag showed outstanding craftsmanship and premium materials despite long wait.
“the quality is absolutely outstanding.”
Reviewer complains about poor product quality and high prices.
“Bags peeling, blouse tearing apart.”
Reviewer praises Desigual sneakers for comfort, design and durability.
“they are by far the most outstanding footwear I’ve ever owned.”
Reviewer says bags are poor quality and peeling.
“Prices are steep and the quality of the bags are bad.”
Excellent customer service handled a return and refund promptly.
“My credit card was refunded within a week”
Staff refused an exchange and were reportedly rude.
“she even said she doesn’t care and she has no time to talk!”
Customer reports non-delivery and no response from company.
“This company is a scam.”
Reviewer says discounts are misleading and service is poor.
“when you add to cart discounted item it immediately adds shipping fee”
Refund was issued to a gift card instead of the credit card, causing dispute.
“they put money back onto a gift card instead of my credit card.”
Sandals were painful to wear despite price and returns refused.
“they are very painful to wear.”
Bags' surface disintegrated and many were discarded unused.
“Surface of bag disintegrates.”
Account issues and poor customer service over months, unresolved.
“I am locked out of my account and cannot make any purchase.”
Months spent providing information with no resolution from customer service.
“we've encountered a standstill in progressing with your request.”
Locked out of account with lengthy unresolved correspondence and poor service.
“I am locked out of my account and cannot make any purchase.”
Sales assistant Anastasia provided a friendly and enjoyable shopping experience.
“Anastasia is so wonderful.”
Shirt tore after two wears and other items showed poor construction.
“it has torn away around the neck collar”
Faulty bag and an eight-month waiting period for a promised refund.
“8 months later I am still waiting for the refund”
Received wrong item and refund was not received despite assurances.
“my refund had been processed and I would see the refund in my account within 5 days.”
Ms Niruta in Gallery Mall provided wonderful service and hospitality.
“for her wonderfully service and the great hospitality”
Handbag strap ripped and faux-leather parts wore off after two months.
“the carrying strap ripped out of the side of the bad”
Returned order months ago and still awaiting refund.
“As of date, no refund has been received.”
Shipped the wrong item and customer service contact methods failed.
“Ordered a jacket but was shipped a sweater.”
Request to cancel order ignored and reimbursement delayed indefinitely.
“the order status has remained as "preparing the order.”
Received wrong item, slow return process and no refund despite returns.
“NONE of their listed phone numbers work.”
Returned items but no refund received after seven weeks despite repeated contact.
“I was charged for the items but never received a refund.”
Reviewer criticises shipping partner and calls customer service incompetent.
“desigual customer service is most incompetent and lazy I ever saw.”
Returned items confirmed received but refund not issued after weeks.
“it was confirmed the items have been received.”
Returned item but no refund received, leading to a dispute.
“I never received any payments.”
Customer sent a return two months ago and still hasn't received a refund.
“I sent a return back 2 months ago and still have not received it.”
Long delivery and slow refund process with automated customer service replies.
“an automatic response saying that they will get back to me in 24 hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Desigual is a Spanish fashion brand best known for its colourful, graphic clothing and accessories. Founded in Barcelona, it sells womenswear, menswear, bags and other items through branded stores and an international online shop. Consumers researching Desigual reviews commonly look for information about product durability, sizing consistency, delivery and customer support policies.