Many reviewers praise Desigual’s distinctive designs, helpful store staff, and several well-made items. At the same time, many customers run into problems with online fulfilment, returns, and refunds. Many say customer support goes quiet after purchase or sends only automated replies. That leaves a stark split between enjoyable shopping in store and frustrating post-purchase service online.
Examples from available reviews (Feb 2015 – Mar 2026).
Return was confirmed delivered but no refund after months.
“Delivery (of return) confirmed Dec 19, 2025. Today is Feb 10, 2026 and still no refund!”
Bag showed outstanding craftsmanship and premium materials despite long wait.
“the quality is absolutely outstanding.”
Order not received after three months and company unresponsive until legal threat.
“3 months after order not received and no replies from customer services until I threatened court.”
Staff Juan and Marty made shopping memorable and authentic.
“Juan and Marty made this shopping experience memorable and authentic!”
Many reviews describe returns marked as delivered but never refunded. Several customers report receiving the wrong items, getting incorrect refunds, or being unable to use return labels because they were corrupted or unusable. A smaller number mention quick returns and helpful service in store.
Many reviewers question the price-to-quality balance, calling items overpriced or cheaply made. Some say the value feels good when products match the description and the fabric meets expectations. A few mention confusing discount mechanics or extra shipping fees.
Several reviewers describe website and fulfilment friction, including site maintenance that blocks returns, orders that never ship, and delayed deliveries. Some customers highlight clear fit, flattering cuts, and enjoyable shopping in store. Account lockouts and broken order flows come up repeatedly.
Feedback splits between strong praise for unique prints, well-crafted bags, and durable footwear, and repeated complaints about pilling, tearing, and peeling surfaces. Reported issues include bag straps ripping, sandals causing pain, and garments pilling after just a few wears. Several reviews point to well-made dresses and standout sneakers as positive exceptions.
Many reviews mention automated replies, no working phone number, and long waits to reach a person. Some describe months of unanswered back-and-forth and problems accessing their accounts. A minority praise friendly, attentive store staff and problems solved directly in store.
Overall feedback shows a clear split: positive finds and service in store versus negative online and post-sale experiences. Praise focuses on design, store staff, and some long-lasting products. Criticism centres on fulfilment, refunds, and weak digital customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · yelp.com (18) · Reviews (1) · Quotes shortened · As of: March 2026
Recent purchases had poor quality and defective garments.
“the sweater collar was unsewn at the back”
Order wrongly marked delivered and cancellations are not permitted.
“it said delivered. I questioned this, they said they had not shipped it yet”
Reviewer likes the brand but notes it left New York during the pandemic.
“Unfortunately they left NY state during the pandemic.”
Reviewer loves unique designs, prints and good fit.
“The designs and prints are unique and appeal so much to me”
Friendly sales associate and attractive store displays created a positive visit.
“the sales associate was so friendly and helpful”
Store does not answer calls and corporate office disavows responsibility.
“they don't answer their phone”
The many positive compliments that i have gotten from family and friends makes me love my Desigual Women's Knit Dress Long Sleeve and Desigual Women's Woman Knit Dress Short Sleeve even more. I bought them a few months ago and the service was exemplary. The delivery was also speedy and I was updated daily on the progress of my package. On arrival, they were the exact dresses I had picked online. They even looked better. The print, the fabric and sizes are amazing. In addition I can wear them on different occasions. I look forward to buying more and more from your selection.
Reviewer considers Desigual their favourite clothes store and visits regularly.
“My favorite clothes store.”
Reviewer finds prices high and items cheaply constructed.
“The prices are ridiculously high”
Salespeople told the customer the store was closed despite being inside.
“the salesperson told me the store was closed.”
Customer experienced terrible service and refused help for defective item.
“Terrible service.”
In-person experience good but customer support post-purchase was rude.
“extremely short, snippy and rude.”
General manager publicly reprimanded a salesperson in front of a customer.
“yelled to her that she shouldn't be conversating”
Reviewer loves Desigual and enjoyed unexpectedly finding a local store.
“I love Desigual.”
Staff Juan and Marty made shopping memorable and authentic.
“Juan and Marty made this shopping experience memorable and authentic!”
Attentive associates assisted with shopping and trying on clothes.
“The associates were amazingly attentive.”
Colourful prints, friendly staff and good sale offers impressed the reviewer.
“The colors instantly draw you in.”
Store employee listened patiently and resolved the customer's issue.
“patiently listened to my concern and took care”
Longtime fan who misses now-closed local stores.
“I have been a fan of this brand for a long time”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Desigual is a Barcelona-based fashion brand known for colourful prints and eclectic designs in womenswear, menswear, childrenswear, and accessories. It sells clothing, footwear, bags, and seasonal collections through branded stores, franchises, and its ecommerce platform. Desigual runs a global retail network and offers online tools such as size guides, store locators, and account management. The brand also releases limited collaborations and publishes trend and styling content on its website.