Across the supplied reviews, the most consistent issues relate to returns, refunds and customer support responsiveness. Several buyers report delivery delays, return labels that cannot be downloaded and unanswered emails or calls; one earlier review praises product fit and delivery. If you are considering Desigual online, check return and shipping terms, retain purchase and tracking records and consider buying in-store to try sizing where possible. For disputed refunds, reviewers mention following up through the payment provider or bank as an escalation option.
Examples from available reviews (Feb 2015 – Feb 2026).
Dresses matched online descriptions, with excellent fabric, fit and prompt delivery updates.
“On arrival, they were the exact dresses I had picked online.”
Returned items weeks ago and still haven't received a refund.
“2 months later and still no refund.”
Return process failed due to site maintenance and lack of responses.
“I’ve emailed them but no reply except the standard response.”
Bag's ring opened unexpectedly causing it to fall off shoulder.
“one of the rings opens unexpectedly, causing the bag to fall off the shoulder by itself.”
Most reviewers report slow or failed deliveries and refund handling problems; a small number describe prompt shipping and accurate orders.
Multiple reviewers say items feel overpriced for the quality, citing pilling and better-priced alternatives for similar garments.
Customers report website and returns workflow issues: maintenance blocking labels, corrupted files and confusing courier messages hinder returns.
Product feedback is mixed: one review praises fabric and print, while several note pilling, breakage or defective hardware on bags.
Reviews frequently describe unresponsive support: unanswered emails, automated replies, dropped calls and long waits for case resolution.
The dominant pattern is negative: buyers report unresolved refunds and returns, with only isolated positive purchase experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · yelp.com (18) · Reviews (1) · Quotes shortened · As of: February 2026
Recent purchases had poor quality and defective garments.
“the sweater collar was unsewn at the back”
Order wrongly marked delivered and cancellations are not permitted.
“it said delivered. I questioned this, they said they had not shipped it yet”
Reviewer likes the brand but notes it left New York during the pandemic.
“Unfortunately they left NY state during the pandemic.”
Reviewer loves unique designs, prints and good fit.
“The designs and prints are unique and appeal so much to me”
Friendly sales associate and attractive store displays created a positive visit.
“the sales associate was so friendly and helpful”
Store does not answer calls and corporate office disavows responsibility.
“they don't answer their phone”
The many positive compliments that i have gotten from family and friends makes me love my Desigual Women's Knit Dress Long Sleeve and Desigual Women's Woman Knit Dress Short Sleeve even more. I bought them a few months ago and the service was exemplary. The delivery was also speedy and I was updated daily on the progress of my package. On arrival, they were the exact dresses I had picked online. They even looked better. The print, the fabric and sizes are amazing. In addition I can wear them on different occasions. I look forward to buying more and more from your selection.
Reviewer considers Desigual their favourite clothes store and visits regularly.
“My favorite clothes store.”
Reviewer finds prices high and items cheaply constructed.
“The prices are ridiculously high”
Salespeople told the customer the store was closed despite being inside.
“the salesperson told me the store was closed.”
Customer experienced terrible service and refused help for defective item.
“Terrible service.”
In-person experience good but customer support post-purchase was rude.
“extremely short, snippy and rude.”
General manager publicly reprimanded a salesperson in front of a customer.
“yelled to her that she shouldn't be conversating”
Reviewer loves Desigual and enjoyed unexpectedly finding a local store.
“I love Desigual.”
Staff Juan and Marty made shopping memorable and authentic.
“Juan and Marty made this shopping experience memorable and authentic!”
Attentive associates assisted with shopping and trying on clothes.
“The associates were amazingly attentive.”
Colourful prints, friendly staff and good sale offers impressed the reviewer.
“The colors instantly draw you in.”
Store employee listened patiently and resolved the customer's issue.
“patiently listened to my concern and took care”
Longtime fan who misses now-closed local stores.
“I have been a fan of this brand for a long time”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Desigual is a Spanish fashion brand best known for its colourful, graphic clothing and accessories. Founded in Barcelona, it sells womenswear, menswear, bags and other items through branded stores and an international online shop. Consumers researching Desigual reviews commonly look for information about product durability, sizing consistency, delivery and customer support policies.