Across the supplied reviews, the most consistent issues relate to returns, refunds and customer support responsiveness. Several buyers report delivery delays, return labels that cannot be downloaded and unanswered emails or calls; one earlier review praises product fit and delivery. If you are considering Desigual online, check return and shipping terms, retain purchase and tracking records and consider buying in-store to try sizing where possible. For disputed refunds, reviewers mention following up through the payment provider or bank as an escalation option.
Examples from available reviews (Feb 2015 – Feb 2026).
Dresses matched online descriptions, with excellent fabric, fit and prompt delivery updates.
“On arrival, they were the exact dresses I had picked online.”
Returned items weeks ago and still haven't received a refund.
“2 months later and still no refund.”
Return process failed due to site maintenance and lack of responses.
“I’ve emailed them but no reply except the standard response.”
Bag's ring opened unexpectedly causing it to fall off shoulder.
“one of the rings opens unexpectedly, causing the bag to fall off the shoulder by itself.”
Most reviewers report slow or failed deliveries and refund handling problems; a small number describe prompt shipping and accurate orders.
Multiple reviewers say items feel overpriced for the quality, citing pilling and better-priced alternatives for similar garments.
Customers report website and returns workflow issues: maintenance blocking labels, corrupted files and confusing courier messages hinder returns.
Product feedback is mixed: one review praises fabric and print, while several note pilling, breakage or defective hardware on bags.
Reviews frequently describe unresponsive support: unanswered emails, automated replies, dropped calls and long waits for case resolution.
The dominant pattern is negative: buyers report unresolved refunds and returns, with only isolated positive purchase experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · yelp.com (18) · Reviews (1) · Quotes shortened · As of: February 2026
Did everything correctly but no return label and no response from support.
“they haven’t sent me a return label and no one will get back to me about it.”
Waiting a month for a refund with only automated responses and no contact options.
“There is no phone number to call, no chat option and only an automated email message”
Coat felt cheap and overpriced despite discounts, delivery was slow.
“The coat is of mediocre quality”
Shipping delayed and returns not refunded despite contact attempts.
“The return was delivered Jan 21, but no refund was issued”
Return was confirmed delivered but no refund after months.
“Delivery (of return) confirmed Dec 19, 2025. Today is Feb 10, 2026 and still no refund!”
Multiple contact attempts failed and I'm still awaiting a refund.
“CUSTOMER SUPPORT IS NON-EXISTENT!!!!!”
Reviewer praises the service and describes the brand as excellent.
“An excellent brand!”
Company shipped unwanted duplicate order and provided incorrect return address.
“This experience reflects poor internal coordination, rigid processes, and a lack of ownership.”
Reviewer praises clothing quality and fast delivery, highly recommends.
“Fantastic clothes, excellent quality and fast delivery.”
Fantastic designs, excellent quality and consistently fast delivery.
“Fantastic designs, excellent quality and fast delivery.”
Unable to return item and out of pocket over £100 due to unresponsive service.
“I am out of pocket for over £100 and stuck with an item that does not fit.”
Bag ripped within a month and customer service failed to respond promptly.
“The bag I bought ripped in less than a month.”
Company refused to correct ordering mistake and required multiple returns.
“There is no exchange option for returns if you need to size up or down”
Items were true to size, flattering, and customer service helped.
“customer service were helpful!”
Return was processed and refund received without issues.
“my money was returned to me without any problems.”
Cool designs but customer service is unresponsive and unhelpful.
“Nobody will respond to you EVER!!!!”
Cool designs but customer service is unresponsive and unhelpful.
“Nobody will respond to you EVER!!!!”
Returned items nearly a month ago but refund still pending for over $490.
“It’s still in process”
Returned items over a month ago but still no refund despite proof.
“I returned items last month. Proof of courier delivering over a month ago but still no refund.”
Returned items were delivered but the company didn't acknowledge or refund them.
“Desigual did absolutely nothing to acknowledge that returned items were delivered.”
Order not received after three months and company unresponsive until legal threat.
“3 months after order not received and no replies from customer services until I threatened court.”
Payment taken but packages not sent and the company stopped responding.
“Apparently they take money and never send the products”
Store is no longer in Vegas though maps still show it there.
“They are actually no longer in Vegas anymore”
Purchased before discounts and received no staff communication about upcoming sales.
“Il Servizio Clienti non è stato da meno: nessun aiuto, nessun gesto commerciale, nessuna flessibilità.”
Returned a shirt over a month ago and still hasn't received a refund.
“every single time I get the same useless copy-paste response: “We’re working on it.””
Order not shipped weeks after purchase and support dismissed delays.
“It's not even shipped yet.”
Handbag's material flaked after only a few uses and support didn't respond.
“Purchased a handbag that started flaking after a couple of uses.”
Bag broke after ten days and service ignored return requests.
“I had it for about 10 days and it broke, very poor quality bag :(”
Return process failed due to site maintenance and lack of responses.
“I’ve emailed them but no reply except the standard response.”
Returned an unworn item but received only a partial unexplained refund.
“They only partially refunded me but were unable to explain why.”
Garment started pilling after two wears and customer service never replied.
“After wearing the garment twice, it had already started pilling.”
Returned order weeks ago but still no refund or customer service response.
“I returned my order weeks ago and can’t get through to any customer service to follow up on my refund.”
Opened support tickets about a refund but received no responses.
“A month later, no response.”
Ordered a bag one month ago and it still hasn't arrived.
“I ordered a bag a month ago, still not arrived!”
Returned items weeks ago and still haven't received a refund.
“2 months later and still no refund.”
Returns were acknowledged but the reviewer still hasn't received refunds.
“I need my refunds.”
Shirt quality poor for the high price compared to other brands.
“My order took around 3 weeks to arrive, the refund took 2 weeks.”
Bag's ring opened unexpectedly causing it to fall off shoulder.
“one of the rings opens unexpectedly, causing the bag to fall off the shoulder by itself.”
They refunded the wrong, cheaper item and have ignored refund requests.
“They refunded the wrong item which was £10 cheaper.”
Return process failed due to website problems and unresponsive customer service.
“Email support is worse than useless!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Desigual is a Spanish fashion brand best known for its colourful, graphic clothing and accessories. Founded in Barcelona, it sells womenswear, menswear, bags and other items through branded stores and an international online shop. Consumers researching Desigual reviews commonly look for information about product durability, sizing consistency, delivery and customer support policies.