Reviews Analysed
21
We Collect & Analyse Reviews
Desigual
Experiences & Reviews
Desigual is a Spanish fashion brand best known for its colourful, graphic clothing and accessories. Founded in Barcelona, it sells womenswear, menswear, bags and other items through branded stores and an international online shop. Consumers researching Desigual reviews commonly look for information about product durability, sizing consistency, delivery and customer support policies.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
19d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers report slow or failed deliveries and refund handling problems; a small number describe prompt shipping and accurate orders.
Share
Weak
21%
💰
Value for money
Multiple reviewers say items feel overpriced for the quality, citing pilling and better-priced alternatives for similar garments.
Share
Weak
5%
⚡
User experience
Customers report website and returns workflow issues: maintenance blocking labels, corrupted files and confusing courier messages hinder returns.
Share
Weak
9%
🔧
Product quality
Product feedback is mixed: one review praises fabric and print, while several note pilling, breakage or defective hardware on bags.
Share
Weak
11%
📞
Communication
Reviews frequently describe unresponsive support: unanswered emails, automated replies, dropped calls and long waits for case resolution.
Share
Weak
25%
⭐
Overall experience
The dominant pattern is negative: buyers report unresolved refunds and returns, with only isolated positive purchase experiences.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Desigual Women's Knit Dress Long Sleeve and Desigual Women's Woman Knit Dress Short Sleeve
"The many positive compliments that i have gotten from family and friends makes me love my Desigual Women's Knit Dress Long Sleeve and Desigual Women's Woman Knit Dress Short Sleeve even more. I bought them a few months ago and the service was exemplary. The delivery was also speedy and I was updated daily on the progress of my package. On arrival, they were the exact dresses I had picked online. They even looked better. The print, the fabric and sizes are amazing. In addition I can wear them on different occasions. I look forward to buying more and more from your selection.
"
Anna Michael
Collected.reviews
Dec 01, 2021
Featured for: Positive: fast delivery and quality
Avoid this company at all costs
"Possibly the most awful customer service that exists on the planet. I submitted an online order which took over 2 weeks to arrive. I then returned 2 i..."
Matt
Trustpilot
Sep 30, 2025
Featured for: Long refund delay, no response
Love the clothes BUT…..
"Once again I’m being let down by Desigual. I embarked on the return process for three items but then discovered they were carrying out maintenance and..."
Denise
Trustpilot
Sep 30, 2025
Featured for: Website maintenance blocked returns
Complaint about Defective Desigual Bag Purchased in Abu Dhabi Hello Desigual Customer Service, I recently purchased a Desigual bag from your official
"Complaint about Defective Desigual Bag Purchased in Abu Dhabi Hello Desigual Customer Service, I recently purchased a Desigual bag from your official..."
Heba Mohamed
Trustpilot
Sep 30, 2025
Featured for: Defective bag after three uses
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Rhiannon Morgan-Bell
trustpilot.com
Sep 30, 2025
Shame
Shame. The item arrived about two weeks after ordering which is ok. I had it for about 10 days and it broke, very poor quality bag :( I have been ema...
D
Denise
trustpilot.com
Sep 30, 2025
Love the clothes BUT…..
Once again I’m being let down by Desigual. I embarked on the return process for three items but then discovered they were carrying out maintenance and...
A
Andrew Wiggins
trustpilot.com
Sep 30, 2025
Didn’t give full refund
Bought an item in two sizes, returned the one that didn’t fit (that I never tried on, so it was still wrapped and sealed). They only partially refunde...
K
Koo Koo
trustpilot.com
Sep 30, 2025
Overpriced and low quality
The quality of their clothes is very low. After wearing the garment twice, it had already started pilling. Als...
C
Cynthia
trustpilot.com
Sep 30, 2025
Avoid buying from them
Avoid buying from them. I should have read the reviews before placing my order. I returned my order weeks ago and can’t get through to any customer se...
C
Celesta2018
trustpilot.com
Sep 30, 2025
Something is happening to Desigual USA
Something is happening to Desigual USA. I have opened a support ticket regarding a refund in early August. A month later, no response. Opened another...
S
Sarah Channon
trustpilot.com
Sep 30, 2025
I ordered a bag a month ago
I ordered a bag a month ago, still not arrived! Where are the...
M
Matt
trustpilot.com
Sep 30, 2025
Avoid this company at all costs
Possibly the most awful customer service that exists on the planet. I submitted an online order which took over 2 weeks to arrive. I then returned 2 i...
R
RR
trustpilot.com
Sep 30, 2025
You have confirmed my returns, refund me!!
You've confirmed receipt of 2 items in 0112235037 and 0112235210 on 16/9/25. You opened case 202509-01335202 as you only showed one re...
R
Ran
trustpilot.com
Sep 30, 2025
AVOID
Hi everyone, I would say it's really not worth the hassle of ordering anything from Desigual, save yourself the time, money and your energy. My order...
H
Heba Mohamed
trustpilot.com
Sep 30, 2025
Complaint about Defective Desigual Bag Purchased in Abu Dhabi Hello Desigual Customer Service, I recently purchased a Desigual bag from your official
Complaint about Defective Desigual Bag Purchased in Abu Dhabi Hello Desigual Customer Service, I recently purchased a Desigual bag from your official...
T
Teresa Neale
trustpilot.com
Sep 30, 2025
Do NOT buy from these people
Do NOT buy from these people. I made a return and they refunded the wrong item which was £10 cheaper. I have sent them numerous emails explaining thei...
D
Daisy
trustpilot.com
Sep 30, 2025
Non-existent customer service.
Size recommended way way too small!! Requested a return. Website down. Courier eventually came but I wasn't in! Dumped the label and left to sort out...
h
hannah grant
trustpilot.com
Sep 30, 2025
Disappointing Experience with Desigual's Online Service
I've been a loyal Desigual customer for years, enjoying shopping in-store. Recently, I decided to switch to online shopping, but my experience has bee...
P
Polytimi Rizopoulou
trustpilot.com
Sep 30, 2025
Trying to return an item
Trying to return an item. I asked them to reissue the return labels because a courier was scheduled to pick up the return, but...
C
Cristina Ilona
trustpilot.com
Sep 30, 2025
I would give zero stars if I could
I would give zero stars if I could. Placed order on 31/8-25. Order nr: B007834164 Got a message from UPS that looked fishy since it was entirely on sp...
m
maria
trustpilot.com
Sep 30, 2025
Very poor return process
I have returned 2 items around a month ago and looking at the other reviews on here, I’ve had a similar experience as many other people. While I got a...
J
Jude R
trustpilot.com
Sep 30, 2025
Non-existent customer service
Incredibly slow delivery. When you want to return an item, impossible to do so - no response to emails or calls, just send a generic response every...
E
Elizabeth Fretwell
trustpilot.com
Sep 30, 2025
Great products terrible service
Great products, but misleading and inconsistent sizing information and experiences. Need to return a dress sized completely wrong, started a return, f...
n
nancy ibrahim
trustpilot.com
Sep 30, 2025
Worst customer service
While the products are colorful and unique, the quality is mediocre for the price paid even with promotions. Nevertheless, I still buy because of the...
Conclusion
Across the supplied reviews, the most consistent issues relate to returns, refunds and customer support responsiveness. Several buyers report delivery delays, return labels that cannot be downloaded and unanswered emails or calls; one earlier review praises product fit and delivery. If you are considering Desigual online, check return and shipping terms, retain purchase and tracking records and consider buying in-store to try sizing where possible. For disputed refunds, reviewers mention following up through the payment provider or bank as an escalation option.