Many reviewers praise Desigual’s distinctive designs, helpful store staff, and several well-made items. At the same time, many customers run into problems with online fulfilment, returns, and refunds. Many say customer support goes quiet after purchase or sends only automated replies. That leaves a stark split between enjoyable shopping in store and frustrating post-purchase service online.
Examples from available reviews (Feb 2015 – Mar 2026).
Return was confirmed delivered but no refund after months.
“Delivery (of return) confirmed Dec 19, 2025. Today is Feb 10, 2026 and still no refund!”
Bag showed outstanding craftsmanship and premium materials despite long wait.
“the quality is absolutely outstanding.”
Order not received after three months and company unresponsive until legal threat.
“3 months after order not received and no replies from customer services until I threatened court.”
Staff Juan and Marty made shopping memorable and authentic.
“Juan and Marty made this shopping experience memorable and authentic!”
Many reviews describe returns marked as delivered but never refunded. Several customers report receiving the wrong items, getting incorrect refunds, or being unable to use return labels because they were corrupted or unusable. A smaller number mention quick returns and helpful service in store.
Many reviewers question the price-to-quality balance, calling items overpriced or cheaply made. Some say the value feels good when products match the description and the fabric meets expectations. A few mention confusing discount mechanics or extra shipping fees.
Several reviewers describe website and fulfilment friction, including site maintenance that blocks returns, orders that never ship, and delayed deliveries. Some customers highlight clear fit, flattering cuts, and enjoyable shopping in store. Account lockouts and broken order flows come up repeatedly.
Feedback splits between strong praise for unique prints, well-crafted bags, and durable footwear, and repeated complaints about pilling, tearing, and peeling surfaces. Reported issues include bag straps ripping, sandals causing pain, and garments pilling after just a few wears. Several reviews point to well-made dresses and standout sneakers as positive exceptions.
Many reviews mention automated replies, no working phone number, and long waits to reach a person. Some describe months of unanswered back-and-forth and problems accessing their accounts. A minority praise friendly, attentive store staff and problems solved directly in store.
Overall feedback shows a clear split: positive finds and service in store versus negative online and post-sale experiences. Praise focuses on design, store staff, and some long-lasting products. Criticism centres on fulfilment, refunds, and weak digital customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · yelp.com (18) · Reviews (1) · Quotes shortened · As of: March 2026
Did everything correctly but no return label and no response from support.
“they haven’t sent me a return label and no one will get back to me about it.”
Waiting a month for a refund with only automated responses and no contact options.
“There is no phone number to call, no chat option and only an automated email message”
Coat felt cheap and overpriced despite discounts, delivery was slow.
“The coat is of mediocre quality”
Shipping delayed and returns not refunded despite contact attempts.
“The return was delivered Jan 21, but no refund was issued”
Return was confirmed delivered but no refund after months.
“Delivery (of return) confirmed Dec 19, 2025. Today is Feb 10, 2026 and still no refund!”
Multiple contact attempts failed and I'm still awaiting a refund.
“CUSTOMER SUPPORT IS NON-EXISTENT!!!!!”
Reviewer praises the service and describes the brand as excellent.
“An excellent brand!”
Company shipped unwanted duplicate order and provided incorrect return address.
“This experience reflects poor internal coordination, rigid processes, and a lack of ownership.”
Reviewer praises clothing quality and fast delivery, highly recommends.
“Fantastic clothes, excellent quality and fast delivery.”
Fantastic designs, excellent quality and consistently fast delivery.
“Fantastic designs, excellent quality and fast delivery.”
Unable to return item and out of pocket over £100 due to unresponsive service.
“I am out of pocket for over £100 and stuck with an item that does not fit.”
Bag ripped within a month and customer service failed to respond promptly.
“The bag I bought ripped in less than a month.”
Company refused to correct ordering mistake and required multiple returns.
“There is no exchange option for returns if you need to size up or down”
Items were true to size, flattering, and customer service helped.
“customer service were helpful!”
Return was processed and refund received without issues.
“my money was returned to me without any problems.”
Cool designs but customer service is unresponsive and unhelpful.
“Nobody will respond to you EVER!!!!”
Cool designs but customer service is unresponsive and unhelpful.
“Nobody will respond to you EVER!!!!”
Returned items nearly a month ago but refund still pending for over $490.
“It’s still in process”
Returned items over a month ago but still no refund despite proof.
“I returned items last month. Proof of courier delivering over a month ago but still no refund.”
Returned items were delivered but the company didn't acknowledge or refund them.
“Desigual did absolutely nothing to acknowledge that returned items were delivered.”
Order not received after three months and company unresponsive until legal threat.
“3 months after order not received and no replies from customer services until I threatened court.”
Payment taken but packages not sent and the company stopped responding.
“Apparently they take money and never send the products”
Store is no longer in Vegas though maps still show it there.
“They are actually no longer in Vegas anymore”
Purchased before discounts and received no staff communication about upcoming sales.
“Il Servizio Clienti non è stato da meno: nessun aiuto, nessun gesto commerciale, nessuna flessibilità.”
Returned a shirt over a month ago and still hasn't received a refund.
“every single time I get the same useless copy-paste response: “We’re working on it.””
Order not shipped weeks after purchase and support dismissed delays.
“It's not even shipped yet.”
Handbag's material flaked after only a few uses and support didn't respond.
“Purchased a handbag that started flaking after a couple of uses.”
Bag broke after ten days and service ignored return requests.
“I had it for about 10 days and it broke, very poor quality bag :(”
Return process failed due to site maintenance and lack of responses.
“I’ve emailed them but no reply except the standard response.”
Returned an unworn item but received only a partial unexplained refund.
“They only partially refunded me but were unable to explain why.”
Garment started pilling after two wears and customer service never replied.
“After wearing the garment twice, it had already started pilling.”
Returned order weeks ago but still no refund or customer service response.
“I returned my order weeks ago and can’t get through to any customer service to follow up on my refund.”
Opened support tickets about a refund but received no responses.
“A month later, no response.”
Ordered a bag one month ago and it still hasn't arrived.
“I ordered a bag a month ago, still not arrived!”
Returned items weeks ago and still haven't received a refund.
“2 months later and still no refund.”
Returns were acknowledged but the reviewer still hasn't received refunds.
“I need my refunds.”
Shirt quality poor for the high price compared to other brands.
“My order took around 3 weeks to arrive, the refund took 2 weeks.”
Bag's ring opened unexpectedly causing it to fall off shoulder.
“one of the rings opens unexpectedly, causing the bag to fall off the shoulder by itself.”
They refunded the wrong, cheaper item and have ignored refund requests.
“They refunded the wrong item which was £10 cheaper.”
Return process failed due to website problems and unresponsive customer service.
“Email support is worse than useless!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Desigual is a Barcelona-based fashion brand known for colourful prints and eclectic designs in womenswear, menswear, childrenswear, and accessories. It sells clothing, footwear, bags, and seasonal collections through branded stores, franchises, and its ecommerce platform. Desigual runs a global retail network and offers online tools such as size guides, store locators, and account management. The brand also releases limited collaborations and publishes trend and styling content on its website.