Reviews split into two clear stories. Many describe returns that stall, refunds that don’t arrive, and few ways to reach support. Fewer reviews highlight fast delivery, a strong range, and frequent discounts. Several also mention website or app issues when trying to start a return.
Examples from available reviews (Nov 2014 – Mar 2026).
Trainers broke within months and customer service only gave automated replies.
“Have been trying to get a refund/replacement for a pair of trainers which broke”
Returned items but refund delayed; roughly £800 still owed.
“Approx £800 owed back to me. Absolutely joke.”
Delivery was very fast, arriving the next morning.
“Super quick delivery.”
Large selection with big discounts and fast delivery to Montenegro.
“Huge selection of items, super crazy discounts, really up to 90%.”
Many reviews describe repeat problems with returns and refunds. Customers mention long delays, parcels going missing, and refunds only coming through after a chargeback or legal threat. A smaller set of reviews credit named agents for quick, helpful support.
Several reviewers point to strong discounts, a wide selection, and good prices. Multiple posts mention next-day delivery and prices below competitors. Complaints about value mostly link to refunds that never arrived, not the price of the items.
Many posts say the returns portal, app, and account links didn’t recognise order IDs. Reviewers repeatedly report being unable to open return forms or log in to arrange returns. A few comments call the buying and delivery process quick and simple.
Some reviews report damaged or faulty items, including trainers, jackets, and suitcases, and say they needed to return them. Other reviewers praise the quality and recommend what they received. Both views appear, with faults often leading into service complaints.
Many reviewers describe emails that go unanswered or feel generic, and they note there is no phone option. Several mention uneven replies over months and mixed messages that don’t line up. A few reviews name helpful staff or describe clear, prompt updates.
Reviews show a stark split between very satisfied shoppers and serious service complaints. Most negative feedback focuses on returns, refunds, and limited contact. Positive experiences, mentioned less often, focus on delivery speed, selection, and discounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · resellerratings.com (14) · Reviews (1) · Quotes shortened · As of: March 2026
Chasing a refund for over two months with repeated requests.
“I have been chasing a refund for over 2 months now.”
One item missing; returned other but company refused refund and closed account.
“Then they said- no refund, no replacement, we are closing your account!”
Returned items but only one refund processed; account closed and bank involved.
“I returned 3 items and only 1 was refunded”
Reviewer describes a long-running refund nightmare and seeking investigations.
“Having exactly the same nightmare trying to get a refund.”
Only obtained refund via chargeback; company delays and lies.
“The only way to get a refund; they ARE professional fraudsters”
Order not dispatched after four weeks and customer service unresponsive.
“My item hasn't even been dispatched although I placed and paid for the order 4 weeks ago.”
Shoes arrived in the wrong size; reviewer suspects deliberate scam.
“Scammers forsure.”
Company refused refund alleging wear despite no evidence and poor communication.
“The customer service is atrocious.”
Returned damaged coat but refund delayed amid disputed warehouse damage.
“The Coggles customer services is beyond terrible.”
Returned expensive coat but experienced long delays and poor communication.
“Complete radio silence and no refund”
Advertised items unavailable, orders not delivered, and returns charged.
“They advertise stock they don't have.”
Returned coat but refund delayed over a month with poor communication.
“still haven't received a refund 36 days later”
Wrong size item collected but no refund or replacement after two months.
“no replacement or refund has been received.”
Ordered coat; tracking showed not shipped yet company claimed lost in transit.
“I suspect they never were going to, and are just trying to rip people off.”
Tracking never updated and customer service declared item lost without checking.
“They don't need to check and can straight away tell me the item lost in transit?”
Minor address error escalated into confusing, uncoordinated customer service interactions.
“they enforced a refund without my request”
Wrong item delivered for special occasion and no satisfactory exchange offered.
“they wouldn't exchange it as they were out it stock by that time!”
Received damaged item and struggled three weeks unsuccessfully to obtain refund.
“Customer service is absolutely horrible.”
Parcel returned in January but refund still pending despite processing confirmation.
“Their returns process is a shambles”
Return tracking shows delivery but company denies receipt and refuses refund.
“they deliberately say that they have not received it and refuse to refund”
I recently had the pleasure of shopping at Coggles and I must say, I was thoroughly impressed. Their selection of designer fashion for both men and women is second to none. With over 200 brands to choose from, there truly is something for everyone.
What really stood out to me during my visit was their commitment to providing exceptional customer service. The staff were friendly, approachable and incredibly knowledgeable about their products. They understood exactly what I was looking for and were able to suggest items that suited both my style preferences and budget.
The website was easy to navigate, with a great range of filtering options which made it simple for me to narrow down my search results. As an added bonus, they offered free UK delivery alongside next day delivery seven days a week.
Overall, I would highly recommend Coggles if you're in the market for some new designer fashion pieces or accessories. You won't be disappointed!
Returned $400 item with proof but Coggles still withheld refund.
“First they said they didn't find my return but then I showed them proof of delivery”
Three months without receiving order and no definitive answer.
“3 months that I could not receive my order”
Shirt not received after months and customer service kept asking to resubmit forms.
“I ordered a shirt on August and i still do not receive it, now it is 14th November.”
Order placed but never received and payment taken.
“I made an order on the COGGLES website on November 11, 2018 and I have not received the order today.”
Courier delivered to wrong address and Coggles refused responsibility.
“the package was delivered to the wrong address”
Helpful and personable service from Nadine resolved jacket issue.
“Great Customer Service From Nadine!”
Reviewer experienced rude, unhelpful staff and costly returns from US.
“These people are rude and unhelpful and seem to take pride in being so.”
Refund delayed then items reappeared in warehouse and poor compensation offered.
“the handbags suddenly appeared in there warehouse , no explanation or apology was given.”
Order mishandled, later delivered and returned, refund delayed due to system problems.
“they have a problem in there refunds processing system”
Parcel undelivered due to false address and refund not provided after months.
“it is been over 4 months now, no follow up, no refund...”
Order not received and company refused refund citing a 40-day policy.
“So, I was left without gloves and without money.”
Paid for item that was then cancelled without notice and refund delayed.
“the money was taken from my account, only for no delivery to be received”
Wrong size sent and returns took weeks with poor communication.
“Ordered a 32" and a 30" arrived”
Company sent incorrect order and customer service is difficult to reach.
“Contacting their customer service is like pulling teeth”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coggles is a UK online fashion retailer selling designer clothing, footwear, and accessories. Its site shows seasonal collections, sale items, and product information for shoppers. Customers set up accounts, add items to a cart, and choose delivery to UK and international addresses. The website provides product pages, order tracking, and returns handled through an online portal. Support is available by email and through account management channels.