Reviews split into two clear stories. Many describe returns that stall, refunds that don’t arrive, and few ways to reach support. Fewer reviews highlight fast delivery, a strong range, and frequent discounts. Several also mention website or app issues when trying to start a return.
Examples from available reviews (Nov 2014 – Mar 2026).
Trainers broke within months and customer service only gave automated replies.
“Have been trying to get a refund/replacement for a pair of trainers which broke”
Returned items but refund delayed; roughly £800 still owed.
“Approx £800 owed back to me. Absolutely joke.”
Delivery was very fast, arriving the next morning.
“Super quick delivery.”
Large selection with big discounts and fast delivery to Montenegro.
“Huge selection of items, super crazy discounts, really up to 90%.”
Many reviews describe repeat problems with returns and refunds. Customers mention long delays, parcels going missing, and refunds only coming through after a chargeback or legal threat. A smaller set of reviews credit named agents for quick, helpful support.
Several reviewers point to strong discounts, a wide selection, and good prices. Multiple posts mention next-day delivery and prices below competitors. Complaints about value mostly link to refunds that never arrived, not the price of the items.
Many posts say the returns portal, app, and account links didn’t recognise order IDs. Reviewers repeatedly report being unable to open return forms or log in to arrange returns. A few comments call the buying and delivery process quick and simple.
Some reviews report damaged or faulty items, including trainers, jackets, and suitcases, and say they needed to return them. Other reviewers praise the quality and recommend what they received. Both views appear, with faults often leading into service complaints.
Many reviewers describe emails that go unanswered or feel generic, and they note there is no phone option. Several mention uneven replies over months and mixed messages that don’t line up. A few reviews name helpful staff or describe clear, prompt updates.
Reviews show a stark split between very satisfied shoppers and serious service complaints. Most negative feedback focuses on returns, refunds, and limited contact. Positive experiences, mentioned less often, focus on delivery speed, selection, and discounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · resellerratings.com (14) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer says Coggles is good as always.
“Good, as always.”
Reviewer praised the products and recommended them.
“Wonderful products, highly recommended.”
Customer received damaged shoes and still awaits a refund.
“Contacting Coggles customer service is extremely difficult – they simply don’t reply on time.”
App and website failed to process a return, frustrating reviewer.
“App not working, can’t seem to process a return anywhere on the website.”
Reviewer reported that the returns system does not work.
“The returns system just doesn’t work.”
Order missing from account prevented returns and no response.
“my account is still not showing the order”
Reviewer couldn't request a return and received no responses.
“Absolutely appalled by this service.”
Customer was charged twice and couldn't arrange an international return.
“I was charged twice and sent two identical orders.”
Account login and email links failed, preventing a return.
“the option to login to your account has been removed”
Site didn't recognise order number and the app was down.
“site doesn't recognise my order number”
Delivery was very fast, arriving the next morning.
“Super quick delivery.”
Reviewer couldn't contact anyone to arrange an urgent exchange.
“cannot get in touch with anyone”
Parcel was left and went missing; no refund or reply.
“I am still without the item or a refund.”
Service was speedy and easy with no problems reported.
“Speedy easy service no problems AAAAAA”
Reviewer is still awaiting a refund and cannot contact company.
“Still waiting for refund and no way to contact company never get a reply”
Return process was difficult and customer care hadn't replied.
“Return process not very easy.”
Bag strap broke and customer service was unhelpful or absent.
“customer service non-existent”
Faulty speaker return and replacement remained unresolved after a week.
“Still no resolution.”
Reviewer couldn't get refunds or speak to anyone by phone.
“If anything goes wrong they'll be no refunds or help from customer service.”
Order and account weren't recognised and email links returned errors.
“none of the links in any of their email correspondence work”
Delivery emails lacked tracking details, though parcel arrived.
“there is no tracking number”
No help, repetitive replies and no refund.
“Shocking service no one helps same replies over and over again and no refund”
Reviewer had an awful experience and advises not to use them.
“Awful Experience DONT USE THEM , the very worse I’ve dealt with”
Ordered Y3 trainers cheaper than other shops and they arrived next day.
“they were £70 cheaper than on the other Fraser shops, Flannels, etc.”
Returned sweatshirt but company claimed it was damaged and withheld refund.
“I was then notified I wouldn’t get a refund as the item was damaged.”
Seven months of unhelpful and inconsistent responses with no resolution.
“During 7 months of communication with this company got NO help but 7 different answers.”
Reviewer warns they became another returns victim and criticises Coggles.
“Yet another returns victim. Shame on Coggles.”
Refunds incomplete and processing unresolved after two months.
“This is clearly not solved!”
Returned items but refund delayed; roughly £800 still owed.
“Approx £800 owed back to me. Absolutely joke.”
Received a faulty Max Mara jacket and couldn't get return information.
“I got a faulty/damaged jacket”
Bag not delivered; company accused customer and refused refund.
“They failed to deliver my bag”
Bag undelivered, accused of fault, refund refused and account closed.
“They failed to deliver my bag”
Returned faulty trainers but company refused refund and claimed damage.
“they are fraudulently keeping my money, they delivered faulty goods.”
Company wrongly refused coat refund; only refunded after legal threat.
“They refused to refund me for my maxmara coat as they said that I’d returned an asos item.”
Waiting on over £700 in refunds with no progress.
“Am waiting on two refunds to the value of over £700”
Returned £240 item but refund not processed; company claims parcel lost.
“the parcel couldn’t be located and was being put under investigation??”
Received wrong item and company denies receiving returned parcel despite confirmation.
“they sent me the wrong item and are now claiming they haven’t received it”
Return lost in warehouse; refund delayed and customer started chargeback.
“It's now been 12 days and they are insistent that they have to carry out a manual search for it.”
Returned items, one went missing, refund withheld and chat bots unhelpful.
“Totally awful customer service when returning goods.”
Returns processed incorrectly causing long refund delays and missing refunds.
“BOTH parcels processed incorrectly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coggles is a UK online fashion retailer selling designer clothing, footwear, and accessories. Its site shows seasonal collections, sale items, and product information for shoppers. Customers set up accounts, add items to a cart, and choose delivery to UK and international addresses. The website provides product pages, order tracking, and returns handled through an online portal. Support is available by email and through account management channels.